General

FAQ's

• ★ SONY | Ci Product Updates
• ★ Ci Status Page
• ★ Sony Account FAQs
• ★ Is there a view only access to a workspace?
• ★ Can I share a folder?
• ★ How can I enable someone to upload only?
See all 14 articles

Getting Started

• ★ Ci Academy
• ★ How to Upload Files to Ci
• ★ How to Get Around Ci (Dashboard Navigation)
• ★ How to Upload Files/Folders with Aspera
• ★ How to Share Files in Ci with a MediaBox
• ★ How to Request Files from a Contributor with File Request
See all 9 articles

Knowledge Base Articles

• ★ Dolby Atmos in Ci
• ★ What is Sony Account (previously referred to as Sony ID)?
• ★ Ci File Status Definitions & Explanations
• ★ Aspera Connect Install Confirmation Looping in Ci: How to Troubleshoot
• ★ Aspera Connect Transfer Errors Troubleshooting
• ★ Live Stream Setup Tips & Information
See all 17 articles

User Guide

• ★ Image & Video AI Recognition
• ★ Auto Transcription & Captions
• ★ Visual Watermark & Download
• ★ Sidecar Ingest Workflow
• ★ Ci Transfer Desktop App
• ★ Creators' App Upload to Ci
See all 57 articles

Network Admin Guide

• ★ Watermarked Workspaces
• ★ Revoke Members from a Company or Enterprise Network
• ★ Configuring Default MediaBoxes Settings
• ★ Storage Management Policies
• ★ Network Members
• ★ Team Workspace Internal Branding (Dashboard Card)
See all 14 articles

Camera to Ci

• ★ Teradek to Ci Setup
• ★ SONY A7S, A1, A9 & FX3 Camera Setup/Config to Upload to Ci
• ★ How to Upload to Ci from SONY Professional Cameras & Adapters: X180, X200, X400, X500, Z450, Z750, CBK-WA100/101, Z280, FX9, Z190, FX6, & FS5

Catalog Guide

• ★ Managing User Groups