September 9, 2024 - Browser App

What’s New

• If you upload hi-res content to Ci, we have great news! Ci’s Pro Player now automatically plays video at the highest of proxy quality available. This new experience will be available in Workspaces, Catalogs and MediaBox links so everybody will see your content at its finest.

Bug Fixes

• When Workspace users typed in or copied + pasted a timecode into the Pro Player, the playback would ignore them – which is awfully rude. Now, when users enter or paste a timecode and hit the [Enter / Return] key, the playback will jump to the frame of your desire.
• When creating frame grabs, it will immediately appear in the Elements panel (on the right) without requiring users to refresh the page. Also, if you select the [Set this frame grab as the thumbnail for the file] checkbox, we’ll be sure the preview thumbnail is updated automatically too.

August 20, 2024 - Browser App

What’s New

• It’s been a long time coming and we’re happy to share… mark-up annotation has landed in our commenting tool! These drawing tools might feel familiar if you’ve used the VideoReview app but if you’re unfamiliar, here’s what new:  
  • You can now draw freely on frames and time-ranges on files in your Workspace.  
  • Hate drawing with your mouse? We have you covered. Use other drawing tools like rectangles, circles and arrows to call out areas on the images. Use different colors or widths to make your annotations stand out from others.  
  • A difference from VideoReview is that you can save mark-ups on frame without typing a text comment!  
  • These new mark-up updates are also available in MediaBox AND if you enable commenting on your MediaBox, you can also gather feedback with mark-ups from guests.  
• To improve your file browsing experience, we updated the file design so that preview thumbnails are larger and easier to see and file status (like uploading and processing) are also easier to see.  
• Please join us in wishing the Elements area in the file preview page a very happy retirement! We’d like to extend our gratitude for its many years of service allowing users to upload, preview, and download elements like proxies and thumbnails. After months of transitioning to Elements its new home in the right context panel (look for the building block icon), we are confident that the all new Elements panel is poised to carry on its legacy and embrace new opportunities for more functionality like better filtering and searching for Elements.  

Bug Fixes

• When removing users from an Enterprise Network, a bug was sending extra notifications to Admins that the user was removed Company Networks or Catalogs where this person was not a member of. We didn’t mean to cause alarm and now that this bug has been remedies, notifications will only be sent to Admins in the Networks this member was a part of.  
• In Workspaces connected to Bring-your-own-S3, some files struggled to playback captions. After concocting a special API brew and pouring it over our systems, you can now enjoy captions that will reliably playback even when shared in different types of MediaBoxes.

 

July 9, 2024 - Browser App

What’s New

• At Ci, we truly value our customers’ feedback. And to prove it, we’re expanding storage and data transfer limits for Pro, Team, and Business subscription plans. Your subscription price won’t change. This is our way of saying ‘thanks’ to our fans. Login to Ci to see your new capacity limits.

Bug Fixes

• The Create MediaBox page was having a case of the ‘Eternal Sunshine of the Spotless Mind” amnesia – it kept forgetting your preferences! We’ve now given it sticky notes and set up alerts, so your preferences won’t fade away like a lost memory.
• Fixed a bug that unlinked playback between Ci and Premiere. When you 'Link Active Sequence' now, the playhead synchronizes with playback in Premiere.
• Ever need that File Element name? Well, now you can copy + paste Element names, even the long ones that get truncated!

 

June 12, 2024 - Browser App

What’s New

• Introducing new and improved commenting features!
  • You can now add comments to a specific time range on videos and audio files—perfect for pinpointing feedback on a particular scene or sequence.
  • Ever hit post too soon?  Long-press on a comment to edit or delete it.  Thumb-typing mishaps?  We’ve got you covered!
  • Keep track of your feedback with file comments as your to-do list and mark them as resolved when you’re done.

Bug Fixes

• Several enhancements to better support files with Dolby Atmos audio, including:
  • You can now preview and download Dolby Atmos audio proxies from both the right Context panel and the File Elements under the Pro Player.
  • Some users saw duplicate Dolby Atmos proxies in this Elements section, which have been removed.
  • dded Dolby Atmos metadata fields for ‘Bed channels,’ ‘Object channels,’ and ‘Creation tool’
• Small but meaningful improvements to the browser experience to make Ci work better on smaller screen sizes like tablets.
• In MediaLog, our designers reworked labels so they are fully displayed no matter how many or how long the labels are.

May 22, 2024 - Browser App

What’s New

• Ci now supports preview and technical metadata extraction on four new file formats: HEIC, HEIF, ARQ, and AXR image files.
• Making sure the user interface is right for users who login to Ci monthly or hourly is our top priority. We updated the right click drop down menu (also known as the ‘context’ menu) to ensure that high-use features like ‘Share’ and ‘Download’ are at the top of the menu for easier access. Clipping was also added to the menu.
• By popular demand, watermarking functionality in MediaBoxes now supports more customization. Here’s what’s new:
  • Multiple Text Positioning: A new drop down menu lets allows you to select the type of watermark field to add. Choose from Name, Email, IP Address, Date, Time, or Custom Text. Then, drag and drop the field to any position on the image. Add the watermark fields multiple times to create a pattern that covers your entire image. We even added guides to help you align the watermark fields to one another.
  • Variable Fonts: Choose a font size, font color, background color, and opacity of your watermarks. Extend the watermark field and select the text alignment so watermarks are displayed correctly no matter the aspect ratio of your content.
  • Note: These updates are not yet available for Watermarked Workspaces
• If you update the email linked to your Sony account, and you log into Ci, Ci now automatically updates the email tied to your Ci account.
• Improved status for (external target transfers - specifically)Send sending files and folder to S3location; Dynamically displays better information on the status of the transfer (added “Queued” status) as well as the completed number files transferred.
• If you add multiple files with the same start timecode to a MediaLog session, for example, multiple camera feeds for a sports match, you can now change to another file and the play head will jump to the same timecode position on the new file so you can keep adding logs without adjusting the play head each time.
• Network Admins managing Networks with the visual watermark downloads entitlement can now configure visual watermark downloads on Team Workspaces from the Overview page in Account Settings.
• Similarly, Admins managing Company Networks with the Advanced Watermark Security package can now configure Workspaces to enable forensic watermarking from the Overview page in Account Settings.

Bug Fixes

• Fixed a bug that sometimes hid the [Download] option while using the file preview experience. Now, users can download from both the Action bar in the file preview or the context menu in the folder browsing experiences.
• The Ci UI logs you out after 60 minutes of inactivity. However, SSO customers can set up a custom ‘timeout’ duration. A bug in this timeout rule has been fixed and SSO users no longer need to log in every hour.
• On pages with custom branding like MediaBox and branded login pages, we fixed a bug that turned the transparent logo backgrounds in PNG files into white.
• Fixed a bug that would sometimes prevent users from renaming a file when creating a frame grab.
• In the download context menu, Dolby Atmos audio proxies are now labeled ’Dolby Atmos Stereo’ and ’Dolby Atmos Binaural’ so you can clearly tell which proxy you’re downloading.
• Fixed a bug that sometimes blocked custom renders to be created when a file is copied from a Catalog folder to another.
• Fixed a bug that disrupted imports from AWS Snowballs when the filename or folder path included special characters like underscores.

April 10, 2024 - Browser App

What’s New

• Re-introducing Ci Workflow or automated VFX pull workflows.  Workflow can automatically create VFX pulls, store the frames in Ci and deliver them to anyone you want in a secure MediaBox.  Now with expanded transcoding support for RAW file formats, you can upload original camera files to Ci or your Ci-backed S3 bucket.  With support for EXR and TIF outputs, your VFX teams can self-serve VFX frames at any time.  Contact us for a demo or learn how Ci Workflow can help automate your VFX pull workflows.
• Got archived files in Ci? Good news! Get a quick digest of archive usage on the Overview page, now with ‘Deep Archive’ and “Standard Archive’ usage split out.
• Made micro improvements with macro impact on support for Dolby Atmos on playback and how its displayed in technical metadata.
• ...and lastly, some very important security upgrades.

Bug Fixes

• Fixed a bug that blocked some enterprise users from logging in with their single sign-on (SSO) authentication method.

April 10, 2024 - Mobile App

What’s New

• Pin annotation has landed on mobile! Open an image or video file to start typing a comment, then, select the 📍 marker to drop a pin on the image or frame.  Tap on-frame to move your pin.
• On videos, a marker appears below the timeline where comments are posted.  Select a comment to jump to the frame in the video.
• You can now swipe left to delete resolved comments ⬅
• A refreshed file preview for clearer file processing status.

April 10, 2024 - Ci Transfer App

Bug Fixes

• Fixed: Small but meaningful improvements to keep Transfer a well-oiled machine

March 20, 2024

What’s New

• In addition to TXT files, Ci can create VTT caption files on folders with auto-transcription enabled. Once transcription completes, the VTT file will be saved in your File Elements, the captions are viewable in the Pro player, and you can find clips by searching for text in your captions. Now, that is workflow automation! Interested in checking out auto-transcription? Contact our Customer Success team to add this feature.

Bug Fixes

• A bug was causing smart clips to fail to render when saved as a new file. The issue has been dealt with and you can get back to saving clips as elements or new files.
• When documents like PDF and PowerPoint (PPTX) files are shared in a download-enabled MediaBox, previews now include all pages – just like in Workspace.
• We swatted away a bug that was causing sluggish performance for Network Admins when adding users to Workspaces.
• When creating a sub-folder in a Catalog and permissions are inherited from the parent folder, email notifications will only be sent to newly added folder members and folder admins. Because we could all use fewer notifications.

February 29, 2024

What’s New

• Watermarking files is a very effective way to protect your sensitive content from being misused. We’re excited to share several enhancements to watermarking files in Ci:
  • Introducing visual watermarking to all online subscription plans!  Now, Ci users starting from Free plan can take advantage of this enterprise-level security feature. 
  • Ci now supports burn-in watermarks! You can now allow MediaBox recipients to download image and video files with a burn-in watermark.  Recipients of Public and Protected MediaBoxes will need to enter their name and email or sign into Ci to download. Watermark download is only available for enterprise customers.  To enable download of watermarked files, contact Ci Customer Success. 
  • Video files more than three minutes runtime can be shared with forensic watermarking.  But wait, there’s more!  Forensically watermarked files can also be shared for download via MediaBoxes.  Forensic watermarking is an add-on available with purchase of the Advanced Watermark Security package.  Contact Ci Customer Success for details.
  • Processing dynamic “burned-in” visual and forensic watermarks can take a couple of minutes to prepare so if you don’t want to wait, Ci will email you when all the files are ready for download. Note: these download-ready files are only available for 48 hours so be sure to check back quickly.
• In addition to TXT files, Ci can create a VTT files on folders with auto-transcription enabled. Once transcription completes, the VTT file will be saved in your File Elements, the captions are viewable in the Pro player, and you can find clips by searching for text in your captions.  Now, that is workflow automation! Interested in checking out auto-transcription?  Contact our Customer Success Team about this new feature.
• Small but useful improvements for customers that deal with Dolby Atmos audio.  First, the proxies have been renamed to ‘Dolby Atmos Stereo’ and ‘Dolby Atmos Binaural.’  When there are multiple audio proxies to choose from, it will default to the stereo proxy, and we retired the ‘Original audio’ or ‘Dolby audio’ elements.

Bug Fixes

• When a folder is shared in a Mediabox, the status would incorrectly show as expired.  The bug has been dealt with so you can rest assured that you’ll see the correct expiration status now.
• Dolby Atmos audio proxies can now be downloaded from the right-hand File Elements panel.

Ci Transfer

What’s New

• Set bandwidth and transfer limits
  • Limit how many files you can transfer at once and how much of your bandwidth the app uses.  Trust us, nobody likes a network hog.
• Download how you want
  • When we find files with the same name, you can choose to replace, save a copy, or skip. And, we’ll remember your last download location, so you can save memory!
• Desktop Alerts
  • Turn on desktop notifications so you know as soon as your transfer finishes uploading or downloading.

 

February 7, 2024

What’s New

• A quality-of-life improvement in MediaBox ensures that recipients with unfavorable internet connectivity will see fewer 500 error pages and more beautiful MediaBox content!
• We upgraded behind-the-scenes tools and polished out unneeded clicks to deliver a world-class user experience.

Bug Fixes

• A bug was causing issues downloading with Aspera, with some customers being unable to create custom renders.  The bug has been rid of, and you can now expect successful downloads once more.

January 17, 2024

What’s New

• MediaBox commenting is a quick, convenient way to receive feedback from people outside of your team. So, how could we make it easier? By allowing people without Ci accounts to add comments too! MediaBox recipients can now reply to or post new comments in a MediaBox without signing up for Ci.
  • File commenting can now be enabled on any type of MediaBox, including Public and Protected. Don't see the option? Contact your friendly neighborhood Network Admins to ask them to configure Workspace settings to allow file commenting in a MediaBox.
  • In Public and Protected MediaBoxes, commenters will be asked to enter their email address and name to start posting their comments. If another collaborator replies to a posted comment, the commenter will be notified by email notification.
  • Like with comments from registered Ci users, MediaBox senders will receive an email notification when comments are posted by MediaBox recipients. Note: Comments added by unregistered users are flagged as comments from an 'unverified user.'
• Speaking of commenting, we made a long-awaited update to the Ci Workspace panel integration for Adobe Premiere Pro. Here’s what’s new:
  • The ‘Link Active Sequence’ button allows you to control playback in the Ci Pro Player which is synchronized with playback in Premiere. This is important because…
  • Users can now post comments made in Ci and import them into Premiere as markers! Look out for the green markers in your timeline. Comments with replies will also be imported into the same timestamp. Comments can be imported individually or hit ‘Export All Comments into Premiere Pro’ to import markers in one fell swoop.
  • Comments on a time-range will be imported at the start frame. Look out for support for time-range comments coming soon!
  • Already have markers in your Premiere timeline? Those markers can now be imported into Ci as file comments!
  • Lastly, file comments can be exported into a .txt file (including the note and timestamp) for further use in other systems or for documentation.
• It's finally here - Ci now supports inputs from SRT streams! Like our support for HLS and RTMP live streams, you can set up SRT sources in a few easy steps, then preview, clip, log, and share SRT streams directly in Ci! Live stream support is an enterprise-tier perk. Contact Customer Success to enable live stream support on your Company Network.
• Did you know Ci users can view a unique file ID and the MD5 checksum data in the Workspace Context Panel? For further visibility, we’ve brought this metadata into the MediaBox experience, as MediaBox recipients can benefit from validating whether or not you have the correct file.
• Scalability, stability, and security is always top of mind at Ci. To ensure smooth operation, we overhauled our usage analytics database. With this change, analytics report exports in the Ci browser UI are only available from July 2023 forward. If you’re an Enterprise Network, Company Network, or Catalog Admin, and need access to usage data prior to July 2023, contact the Ci Customer Success team.
• And finally, the Ci Pro Player controls now have better support for smaller screens (including tablets) in horizontal or portrait orientation.

Bug Fixes

• We stomped on a couple of pesky bugs that caused inaccurate file runtimes to be displayed in Workspace and runtime to go missing when shared in MediaBox. Video runtime should be accurate and consistently displayed once more.

• When some users visited the External Transfer page, a bug was causing this page to appear empty. The page is now back to normal, and you can keep tabs on the status of your transfers.

November 29, 2023

What’s New

• Managing your account just got a facelift! Whether you’re a Free plan user or Catalog admins, we always want to ensure managing your account is quick, easy, and straightforward. For enterprise customers, the all-new Overview page for your Network now displays your usage and quick action buttons to add and manage Workspaces, Network members, or Admins. For our online subscribers, the Overview page on your Workspaces also displays quick action buttons to invite new members. Lastly, the updated navigation menu on the Account Settings page will help online subscribers access Pro and Team plans faster and spin up a new Workspace in one-click!
• In the MediaBox (recipient) experience, the all-new “Ready to Download” page displays all files that are ready for recipients to download. All you need to do is click.

Bug Fixes

• When users attempted to export search results as a CSV report, a troublesome bug was causing the report to mistakenly include files not appearing in search results. It's now fixed; export away!
• Great news! After a bug fix, special characters like quotation marks are better supported. No matter if your special character is sprinkled in the folder name or within files, you can expect fail-free transfers once more.

November 8, 2023

What’s New

• Working with Dolby Atmos audio files? We've got a few enhancements for you!
  • In addition to video files with Dolby Atmos, Ci now creates binaural and stereo audio proxies for audio files.
  • When the binaural and stero proxies are generated, Ci will attach the suffix "DolbyAtmosStereo" or "DolbyAtmosBinaural" to the filename.  Naturally, users can choose which audio proxy they want to listen to by choosing a proxy in the Audio Source menu in the Pro Player.
  • Dolby-specific metadata like "Loudness Measurement" and "5.1 to 2.0 downmix" fields are now displayed in the Technical Metadata section of the Context Panel.
•  'System-generated elements' was renamed 'Default system elements' and 'User-uploaded elements' was renamed 'User-added elements.'  Secondly, there's a good reason for these changes.  Video clips, customer renders, frame grabs - all elements created and added by users along with user-added json and xml files will now be displayed in the 'User-added elements' section in the Elements Panel.
• Adobe Premiere Pro users can now use the Elements panel to import elements into your Premiere timeline!

Bug Fixes

• We fixed a pesky bug causing External Transfers of folders to S3 Buckets to fail.  Even if you're sending to S3 Buckets, your transfer will now be successful. Carry on!
• We uncovered a bug that led several buttons on iPad to mistakenly overlap each other.  Each button is now separated and clickable.
• A bug in the latest version of Premiere Pro was not allowing users to see sequences when attempting to export a sequence directly into Ci.  It's now been fixed, and you'll experience optimal performance when you update the panel integration.

October 18, 2023

What’s New

• Introducing 'Sidecar Ingest workflow', a new powerful automation that allows users to migrate massive archive libraries into Ci without losing any metadata! By enabling this workflow, Ci will automatically link the JSON files as a sidecar element to media content, and all you need to do is upload media along with the JSON file into the same Workspace.  Your media and sidecar metadata is housed in one place for your convenience.  This enterprise entitlement will be available for those with Company Network plans and above.  Contact Ci Customer Success for a demo or to enable this workflow on your Network.
• To provide a better experience for customers who use single sign-on (SSO) integrations to log in to Ci, companies can now match the length of time to the timeout period of your ID management session— so users don't have to re-authenticate as frequently.  Contact Ci Customer Success for a demo or to enable this workflow on your Network.so users don't have to re-authenticate as frequently.

Bug Fixes

• A bug was messing with watermarked MediaBoxes.  Users attempting to update the watermark settings found that the 'Edit' button was out of order.  The button is working again so MediaBox senders can update watermark settings once more.
• When using the clipping tool with live stream feeds, a lazy bug prevented the preview thumbnails from loading in the filmstrip preview.  After injecting some Ci energy, the preview frames of live streams is back in order.

September 27, 2023

What’s New

• Did you hear? Our audio game is getting even better! Now, when users upload Dolby Atmos files (that’s ADM BWF), Ci will automatically create two audio proxies, a stereo and a binaural render. These renders can be played back and downloaded as individual elements and of course, members can select which render they want to hear when they play the file in Ci. Contact Ci Customer Success for a demo or to enable Dolby Atmos support to your Network.
• We are grateful for having so many users beyond the US. To show our appreciation, Ci’s online subscription prices will now be displayed in your local currency so you know exactly how much your credit card will be charged upfront.

Bug Fixes

• In the ‘Content’ tab of the Edit MediaBox modal page, Ci has a handy “pop-out” button that lets you navigate directly to the folder location where your shared file is stored in your Workspace. This button was out of order for a hot minute, but we promise its working whether you get to the page from Workspace or MediaBox landing page.
• When comments are added to files shared in a MediaBox, it would disable commenting from Workspace app. Since collaboration only works when all parties can share their feedback, we fixed commenting to ensure that all members and MediaBox commenters have a means to add their comments.

 

September 6, 2023

What’s New

• Introducing Business Plan, a new plan for small and medium sized businesses. The all-new Business Plan offers businesses the power and flexibility of managing multiple Team Workspaces (as a Company Network) but can still be purchased and set up online in just a few clicks. Unlimited users, unlimited Workspaces, custom branding and more. Check out all features on our Pricing page to see if this plan is right for you.
• In May, Ci brought the ability for you to listen to Dolby Atmos audio elements when previewing in our Pro Player. We heard you liked it, so we’re expanding this functionality with playback support for all audio elements. Not sure what you’re hearing? It means you can upload multiple audio elements to a video file and use the all-new Audio Source tool in the Pro Player to select the audio you want to hear when playing back the video. And, when these files are shared in a MediaBox, recipients can also select their Audio source!
• Enjoy using Aspera to transfer files and folders? Aspera transfers are now up to three times faster!
• And non-Aspera users, we didn’t forget about you either. We supercharged our upload engine so your files upload to Ci faster than ever (given your available bandwidth. We’re engineers, not wizards)
• To help better track when your credit card will be charged, the ‘Review your plan selection’ page now displays your subscription renewal date when you buy or upgrade your subscription.

Bug Fixes

• The simplicity of updating the contents and settings of an existing MediaBox link is one of Ci’s most underrated features. So, when a bug prevented users from updating their MediaBox content, we immediately escalated it as a high-priority issue. But we went a step further to simplify this workflow. MediaBox users can now open the “Edit MediaBox” modal screen directly from the MediaBox page rather than digging up the MediaBox from the MediaBox management page.
• A bug in the Clipping tool was only allowing newly created clips to be saved as a file element of the source file. Our fix ensures that clip creators, or shall we say “clippers?” can choose between saving the clip as an element or as a brand-new file.
• We fixed a bug in the progress bar that shows users how much of a folder transfer is complete when uploading folders via Aspera.
• The file commenting panel was visible for some Catalog users. The file commenting feature is currently only supported in Workspaces so apologies for any confusion.

 

August 16, 2023

What’s New

• You can now add a forensic watermark on video files shared in MediaBoxes! Forensic watermarking but can be applied on videos over 5 minutes long. Users can enable and disable it on existing MediaBoxes and even add files to forensically -watermarked MediaBoxes. Since watermarking requires extra processing time, an estimate appears in the UI and an email will be sent to the MediaBox creator and recipients once the files are ready. Forensic watermarking must be applied to individual files and cannot be applied to folders. This feature is an enterprise add-on available for Company Network plans and above. Contact Ci Customer Success for a demo or to enable forensic watermarking to your Network. 
• Got files with Dolby Atmos? Hear the good news! Metadata values are now more accurate to Dolby values, so you can inspect metadata directly in Ci’s ‘Context panel.’ Ci also accepts metadata fields like true peak to have a ‘null’ value.
• Introducing a new and improved onboarding flow for first-time free users and paid online subscribers.  We even have free demo content pre-populated in Workspaces so new team members can get to work faster! 
• Returning users can get to work faster too. Now, if you only have one Pro or Team Workspace, you will be taken directly to your Workspace, bypassing the Dashboard as soon as you login.
• On the Account Settings page, Network Admins will find that Enterprise Networks are now listed in alphabetical order.
• If you need to take inventory of files in a Workspace folder, look no further than the ‘Export Inventory Report’ functionality. And now, you can find this option in the right-click ‘Context menu’ or from the ‘More’ dropdown in the Action bar. Remember these reports can sometime take time to generate so Ci will send the link to download the report to your login email address.
• Speaking of tracking inventory, Workspace Owners and Network Admins can now export an ‘Asset Inventory Report’ of all files in a specific Workspace or all files in your Company Network. A few column changes you might notice in the report: ‘Checksum’ is now ‘MD5 Checksum,’ ‘File Id’ is now ‘File ID,’ and ‘Source Asset Id’ is now ‘Source File ID.’
• In Ci, we understand that having visibility into your usage is important to manage your Workspaces properly. This is precisely why we added automated notification emails when you approach 90% of your storage or data transfer capacity and when you reach your capacity.
• Heads-up: With the introduction of the File Elements panel in March, we are going to retire the Elements tab below the File Preview area in a few weeks. In case your team members don’t read these release notes, a banner will warn user of the upcoming changes.

Bug Fixes

• Aspera transfers are set to a default speed but you can always adjust the limits in the ‘Bandwidth’ tab. When transferring your next upload or download, a forgetful bug would cause transfers to revert to default. If you change your transfer speed in the Aspera Connect client now, the transfer speed will be remembered. Pro tip: You can set different transfer speeds for uploads and downloads, and Ci will remember them both!
• A glitch in (password) Protected MediaBoxes was causing closed captioning (or subtitles) to not display properly when previewing videos. This bug has been fixed.
• Fixed a bug that prevented larger files from Bring-Your-Own-AWS S3 Workspaces from being archived successfully.
• A bug that was blocking archived files from being restored has been removed.
• Some Safari users were unable to see preview thumbnails when VideoReview comments were exported to PDF or annotations within their WorkSession. Both issues have been fixed so now annotations will be displayed in VideoReview and respective preview thumbnails in PDF exports.
• Fixed a bug in our metadata extractor that was pulling the wrong technical metadata for fields like color primaries and matrix coefficients.
• Changing the clocks twice a year is a nuisance but in Ci’s case, daylight saving time was messing up the default expiration of MediaBoxes. Leaping forward, we promise that MediaBox expiration dates will not fall back into the wrong times.

July 6, 2023

What’s New

Bug Fixes

• When copying files to another Space or another folder, the folder selector modal menu had an all-encompassing tooltip that covered the ‘Copy’ buttons – making it impossible to copy your file. This tooltip has been properly trimmed so that the call-to-action buttons are usable.  
• A bug in an error message prevented Network Admins from creating new Team Workspaces. The new error message describes what Admins need to do to successfully set up a new Workspace. 
• For Network Admins reviewing Workspace usage in the Team Workspaces management page, we fixed a bug that was not displaying the storage size of archived files.  
• A bug preventing some subscribers from canceling their online plans has been fixed.  
• When a user takes action in a Workspace (e.g. uploads a new file), an overzealous Last Activity tracker updated the “Last Accessed On” data for all members in the Workspace. This bug has been fixed.

 

June 14, 2023

What’s New

• If you purchased an online Ci subscription using a promo code, promo details like expiration date are displayed on the ‘Plans and Payment’ page for your convenience.  
• Cleaned up the technical metadata extracted when you upload Dolby files. Find the updated metadata fields under General Information tab in the right-side context panel.  
• Improved the design and layout of the ‘Create Clip from Log Entry’ modal menu for a consistent experience with the clipping tool in our Pro Player. 
• Plus, a bunch of small but meaningful design and copy updates to improve your quality-of-(work)life while engaging with the Ci platform.

Bug Fixes

• We fixed a pesky bug preventing online subscribers from fully leveraging their add-on blocks. You can now use our flexible range of add-on blocks to effortlessly customize your online subscription plan to suit your unique needs. 
• For large organizations, Admins were experiencing slow loading times or errors when loading the Workspace Members page in Account Settings. We updated our back-end processes to ensure this page loads properly and quickly no matter how many thousands of members you have.

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May 24, 2023

What’s New

May 11, 2023

What’s New

April 12, 2023

What’s New

• When a file is saved to a Workspace from a MediaBox link the “Added from” field displayed the original source location, which unsurprisingly created some confusion. Now the file info will show “Added from: MediaBox” to keep things simple and clean. Easy peasy, lemon squeezy. 
• We now display a notification banner in the Elements panel when a file element is uploading.  
• It's spring cleaning season! We made many small but meaningful copy and design changes to the browser experience and to our email notification templates to ensure a world-class experience, regardless of screen size. From online subscribers to enterprise customers who leverage Ci API, you may not always see or feel any apparent changes. Rest assured that we’re constantly making behind-the-scenes improvements and updates to ensure Ci stays snappy and always runs smoothly. 

Bug Fixes

• Fixed a bug that prevented users from saving metadata with special characters, like ‘$’ in the field.

March 22, 2023

What’s New

March 1, 2023

What’s New

Bug Fixes

• When resetting your password on the login page, the password requirements were hidden behind our splash image. After our fix, the password tool tip has come out of its shell.  
• When a folder is selected, the ‘Send to External Target’ would only be displayed in the (right-click) context menu, but not in the action bar header. Now, the ‘Send to External Target’ option will be displayed in all versions of the ‘Share’ menu.

February 8, 2023

What’s New

• Previously only available when copying to Catalogs, Ci now displays if your file has been copied to another Workspace.  To see all the Spaces where your file is stored, open the Context panel and click on the button under ‘Included in.’ 
• If you enable commenting on a shared MediaBox, you most likely want to collect feedback.  To make feedback sharing easier, the Comments panel will be opened by default as soon as the MediaBox recipient clicks open a file to preview.
• When opening MediaBoxes on smaller screens, the context panel would cover most of the screen area.  Since we’d like you to be able to preview your files, the context panel will be collapsed by default for mobile users. 
• When previewing MediaBox content, the file experience got an update to make the ‘Download’ button more visible and for better consistency with our Workspace interface. 
• Standard procedural back end upgrades, in-app copy polishing, and style improvements to provide a world-class user experience. 

Bug Fixes

• On the Company Network management page in Account Settings, the ‘Export CSV’ button stopped working.  The ‘Export CSV’ button is back in service, and admins can generate Workspace reports once more. 
• A handful of other small, but meaningful bug fixes!

January 23, 2023

What’s New

• Want to bump up your data transfer limit but don’t need more storage?  To offer plans that better fit the needs of our Pro and Team subscribers, Ci is launching new usage add-ons.  These add-on blocks let you expand your active storage, archive storage, and data transfers on thefly - allowing you to customize your subscription according to your usage!  Check out the new ‘Plans & Payment’ page (formerly ‘Subscriptions’) in your Account Settings to view available add-ons. 
• Ci now supports authentication with Sony accounts.  Already have a PlayStation Network, Sony store, or Sony Rewards account?  Login to Ci with the same email address to link your Ci account to other Sony accounts.  New Ci users can also sign up using their Sony account or create a new Sony account directly from the Ci registration page.  To learn more about Sony ID, How to use it or just have more questions, please feel free to browse through these articles: What is Sony ID, How to Authenticate with Sony ID & Sony ID FAQs.  Note: If you login through your company’s Single Sign-On (SSO) authentication, you will not see an option to authenticate with Sony accounts and you will still use your Company's SSO.
• Ci users can now send folders of files to an S3 location endpoint.  Like sending files, you can see what folders are in transit on the ‘External Transfers’ management page, where you can quickly see how many of your files were transferred and transfer status in real-time.  Read this user guide on how to use the ‘Send to External Target’ feature.  Want to integrate this send-to-S3 function with an existing workflow?  No problem, there’s an API for that.
• Speaking of external transfers, Ci displays the names of transfer-completed files in the context panel of the ‘External Transfers’ management page so you can track which files were delivered.  Let’s say a team member trashes a delivered file.  Instead of removing the filename from the ‘Files sent’ list, Ci will show a trash can icon instead of a preview thumbnail. 
• Updated (or shall we say, ‘returning?’) by popular demand, Ci’s log-in experience now plays nicer with password managers and single sign-on (SSO) for our enterprise users. 
• To make access and discoverability of file comments easier, you can now jump to comments (new or old) by right-clicking on a file in the folder browser experience. Looking for new comments?  Simply look for the blue dot and comment counter icon below the preview thumbnail. 
• While Ci was designed for rich media content, we noticed many of you are uploading documents files like PDFs, Word documents, and even Excel spreadsheets as ‘File Elements.’  To make it easier to find these document elements, we’re moving document elements out of ‘Other system-generated files’ and into their own section named ‘Document proxies.’
• Attention Enterprise Network Admins!  Here’s a quality-of-life /security update that your users will love!  If your Network has single sign-on(SSO) configured, you can allow your Network members to bypass Ci’s MFA requirement when they use SSO authentication to login.  To learn more about this exemption, contact the Ci Customer Success team.
• In Networks that have AI image recognition enabled, users can now discover ‘Similar Images’ more easily with the new ‘Similar images’ panel.  Located under the ‘File Elements’ panel in the ‘Context panel’ on the right, users can preview similar images with a single click or right-click for more actions.  Contact Ci Customer Success for a demo or to enable AI-enabled image recognition on your Workspace. 
• We made copy and design improvements as well as back-end upgrades to keep our platform performing reliably and smoothly and deliver a first-class experience for you.

January 10, 2023

What’s New

• Never miss a beat in Workspace or MediaBox with the all-new comment navigator.  When previewing a file, this widget highlights when a teammate adds or replies to a comment so you can easily jump to unread comments and reply.
• When uploading files,Ci displays the file transfer status in thumbnail, and now, list view!The status is shown as a new column when browsing your folder.  On the rare occasion that a file upload fails, tool tips provide context on why an upload failed. 
• We don’t recommend it, but if you must navigate to an external site, an intermediary page will warn users when you’re leaving the Ci experience. 
• To equalize feedback,long file comments are now truncated to show more comments from other team members. 
• Small but impactful UX improvements and fixes to deliver a five-star experience.

Bug Fixes

• When files are in the ‘processing’ state, Ci users can download the file from file preview but not folder preview due to a missing button. The missing ‘Download’ button has been returned to its original position. 

November 30, 2022

What’s New

• To make File Elements (like preview proxies and custom renders) easier to access and discover, we’re introducing a new Elements panel to the context panel (on the right). Save your scroll wheel by opening the Elements panel, then browse and preview elements in a single click! Filter elements by system-generated and user-uploaded elements, and of course you can download elements and create new custom renders from the new panel too. For users with permission to add metadata to File Elements (entitlement required),you’ll find ‘View (and edit) metadata’ modal is available in the ‘more’ menu. 
• Ci’s search experience got a major overhaul, including support for search by (file) transfer status and runtime.  Let’s dive into each: 
  • To simplify the search experience, we introduced a new “Filters’ panel in the search modal. The new search filters allow users to filter by Network, Spaces, (File) Type, Transfer status, Archive status, and Runtime. 
  • Users can search for files by filtering and searching for a file’s transfer status. By using this filter, users can quickly search for files in a specific status – especially handy if you know that a file (or live stream) is being uploaded in real time. 
• Users can now search for files in other Ci spaces to contribute files to File Requests.  This may be a small leap for Ci users, but it’s a giant leap for file gathering workflows.
• Wish you could sort files you received in a MediaBox?  Now you can! Sort by date added, name, or type. Keep in mind that by default, files are initially displayed in the order selected by the MediaBox sender.
• For all you Network Admins and Workspace owners, we gave the Team Workspace management page a facelift.  The new table view lets you quickly see storage allocation and better localization support.
• Pop quiz! Which Catalog roles have permission to ‘Create elements (including clips and customer renders)’ in Catalog?  Answer: Folder admins, Editors, and Collaborators. If you ever need a refresher, click the ‘Learn more about roles’ link in the Edit members modal page. 

Bug Fixes

• When a Ci user searches for log created in MediaLog, the link to preview the log was missing. The link to preview and create clips from logs has been returned to its correct position. 
• When uploading files to Ci, the blue banner indicating your upload speed and estimated time remaining for the upload to complete stopped working. This speed indicator has been fixed. 

November 10, 2022

What’s New

• tvOS users can now connect an Apple TV device by scanning the QR code or going tohttps://app.cimediacloud.com/appletv to connect your Ci account to preview files shared from the Ci: MediaBox Screen tvOS app
• Files in Ci get tagged with all sorts of useful metadata like codecs and bit rates. Now you can view all this glorious technical metadata in list view. And yes, you can sort by these fields too!
• To make it easier for teams to discover lively discussions on files in Ci and MediaBoxes,look for a new speech bubble icon. In thumbnail view, a number next to the speech bubble icon indicates the number of comments made on a file.To ensure you don’t miss any new comments, look out for a blue dot indicating unread comments. 
• At long last, Ci users can reset Ci account passwords from the updated Sign In & Security page in Account Settings. 
• Regular housekeeping like standardizing the design of notification banners, fixing the padding on buttons, correcting incorrect colors and page layouts, and polishing mobile views. 

Bug Fixes

• Occasionally, Network Admins would not receive their email containing their Network’s MediaBox Inventory report. We fixed this bug and cleaned up the email template for good measure.
• Only the VideoReview app option was displayed if a user was previewing a video in our Pro Player regardless of entitlement. If these add-on apps are available to your Network,the MediaLog and RoughCut buttons will also be displayed in the Action bar. 
• Sometimes custom metadata fields were not being delivered properly when shared in a MediaBox link. Custom metadata (along with other general metadata) can now be found in the right-hand context panel. 
• We discovered and fixed the live stream bug that would keep the stream suspended in the “Live Stream Ended” state without rendering the preview proxies. 

October 19, 2022

What’s New

• Introducing file archive to online subscriptions! Ci’s new Pro and Team plans now offer500 GB of archive storage in addition to 250 GB of active storage. If you have an online subscription already, you can change to our new online plans or contact Ci Customer Success with any questions.
• Speaking of archive, users can now distinguish between files stored in standard archive or deep archive by browsing folders in list view.
• By popular demand, we’re thrilled to introduce the Clipping tool to Catalogs! If you love using our Smart clipping tool in Workspaces, you’ll be stoked to learn that it is now also available for Catalog members with the Contributor, Editor, and Admin roles. Read how to use the clipping tool in Catalogs.
• As Ci becomes the central content repository for your teams, we’ve learned that many of you have files stored in Ci that you want to associate to other files as File Elements. Now, Ci lets you browse, search and select files already stored in Ci to upload to files as a File Element. 
• And speaking of File Elements, user uploaded elements can now be renamed!
• In MediaLog, we made a big improvement to the preview experience. Now, you can double click on a log item and jump to the first frame of the logged timeline to preview the logged portion. 
• Default Workspace and Catalog avatars have been retired and are now represented by the first letter of the Workspace or Catalog name. (Note: this update does not apply to Spaces with Japanese space names.) Don’t like this look? Upload your own Workspace avatar by updating your Workspace branding.
• Made small but impactful UI and UX updates including reviving the scroll bar in file preview and context panel, cleaning up unkempt modal spacing, and fixing broken hyperlinks.

Bug Fixes

• The frame grab hot keys wereout of order for a little bit and now they are working properly. Quick refresher:the [F]key creates a frame grab and [Shift + F] creates the frame grab and sets it as your preview thumbnail. 
• For protection, Ci's built-in MediaBox password generator often includesspecial characters like [&#] in the suggested passwords. Sometimes, these special characters would lead to errors so we retrained our MediaBox backend to accept any number of special characters combinations and kudos for creating strong passwords!
• And, an assortment of bug fixes to keep Ci running smoothly and ensure you always have a world-class user experience.

September 28, 2022

What’s New

• At long last! File commenting has landed in MediaBox! MediaBox viewers can view and add comments from File preview experience. Note: MediaBox viewers must be logged in to add, edit, and delete comments in a MediaBox. 
  • As a Worksace member, you can choose to enable or disable file commenting when creating a MediaBox. Note: Network Admins have the authority to configure Workspace security settings to disallow file commenting in a MediaBox. 
  • When MediaBox viewers add comments, those comments are viewable by all Workspace members – making it easy for teams to collect feedback from people beyond the core Workspace team. 
  • For gathering and sharing feedback universally, MediaBox creators can also choose to share all comments from the Workspace and all other MediaBoxes with all MediaBox viewers. 
  • When another user comments on a file you are following, you will receive an email notification with a direct link back to the specific file in the MediaBox. 
  • While receiving notifications is helpful, lively chatter may increase notifications from Ci, so users will be able opt in or out of following comment discussions. 

• Last release, we announced new storage and file transfer caps coming to the new Pro and Team online subscription plans. To further support creators and small teams, we’re excited to launch archive solutions to our online subscribers. Read this Archive & Restoreuser guide to learn more how archiving in Ci works. 
• When archived files are shared in MediaBox links, an ‘Archived’ icon (looks like a box) along with a tooltip will be displayed to clearly denote file status. This is important since archived files cannot be downloaded or saved to another Workspace. And, if a user previews the file, the same Archived box icon will be displayed next to the filename. The file status will also appear in the newly redesigned right-hand context panel – boosting design consistency for our Workspace users.
• Adjectives that characterize the Ci team include: adaptable, flexible, and nimble. Just like our team, the new right-hand context panel is now expandable (similar to how the left-hand folder navigation panel works). 
• We heard that Catalog admins would like to have a quick and easy way of adding User Groups when setting up new Catalog folders. And, we agreed! Select the all-new “+ User Group”text in the Manage Members modal to add User Groups to your Catalog folders. 
• When browsing files with audio in Workspace Ci saves your volume setting, which is a small but impactful quality-of-life improvement for daily Ci users. 
• Renamed the “What’s New” to “Product Updates” so you can easily and quickly find your way back to these Product Updates. 
• Nipped a few bugs and tucked in a few page navigation menus to deliver the perfectly sculpted UX!

September 7, 2022

What’s New

• Introducing two major file commenting improvements to improve your review experience: 

• • Reviewing and collaborating with your team just got easier with the new annotation feature!Go into ‘annotation mode’ to drop a pin on images and videos to clearly pinpoint the position on-frame that you’re referring to with your comment. This annotation works with time-range comments, too!
  • To sift through long, lively comment threads, Workspace members can now search within file comments. Find comments from previous conversations by simply searching for keywords or member/commenter names. 

• Introducing Watermarked Workspaces, an all-new security feature that allows customers to set up a watermark on all files in a Workspace for enhanced protection. This enterprise add-on feature allows customers to share and review watermarked files without configuring watermarks in a MediaBox. Contact Ci Customer Success for a demo or to enable this add-on. Watermarked Workspace features:

• • In addition to the source file, watermarks will be displayed on all File elements (Ci-generated or user uploaded). For videos, a watermark will be visible in the Player and on thumbnails while scrubbing the film strip. 
  • In a Watermarked Workspace, all MediaBoxes will have the configured watermarked applied by default. As a reminder, downloading videos from a watermarked MediaBox is disabled. For image and document files, users can download files with a burned-in watermark.
  • Review and comment on images and videos with VideoReview and ImageReview from Watermarked Workspace. LiveSessions are supported too!
  • Once the feature is added to a Network, Network Admins can configure the watermark text and selectWorkspaces to apply watermarking from the Security page in Account Settings.
  • Some features, like live streaming and copy to Space, may be disabled in Watermarked Workspaces. Read the Watermarked Workspaces user guide for more details. 

• To support smaller teams and individual creators, Ci is launching new Pro and Team subscription plans. Ci’s new online subscription plans offer expanded file storage and file transfers caps (uploads, downloads, and streaming). If you have an online subscription already, you can change to our new online plans or contact Ci Customer Success with any questions. 
• Text comments made inImageReview andVideoReview WorkSessions can now be copied and pasted to text editors or anywhere you want! 
• We cleaned up styling, enhanced usability for mobile and desktop users, and improved in-app text to deliver a five-star user experience.

Bug Fixes

• Fixed a bug to allow users to register an email address with an apostrophe.
• Fixed a bug that prevented custom profile renders from being generated on assets imported from a Bring-your-own-AWS S3 bucket.
• Caught a few other bugs and then doused ourselves with repellant to keep our UI bug-free!

August 17, 2022

What’s New

• We have several exciting file commenting improvements to announce:  

• • Introducing time-range commenting! Ci now supports commenting on a time range for video and audio files. To comment on a time range, click on the start timecode. When the red dot appears on the timeline, drag to the end timecode (looks like a closing bracket) or drag the playhead on the timeline. You can also drag the start-end points on the timeline! 
  • Finding comments made by your team members is easier now. When a file comment is added to a video or audio file, the commenter’s avatar appears on the timeline and you can click on the avatar to jump to the comment in the comment panel. When adding comments to a time range, this makes it easier for you to see where on the timeline your comment will be added.
  • To make commenting on files even easier, you can now add comments from the folder preview view (meaning you don’t need to click into file preview mode). Simply select the file and select the new Comments tab in the context panel to add your comment. Note: To make comments to a specific timecode or time range, you’ll need to click into file preview.  

•  

• The right-hand context panel has been fully redesigned to make file and folder information, metadata and other data easier to find. To keep this panel and comment threads tidy, we added a new Context bar on the far right of your screen with separate tabs for Overview (icon looks like an eye) and Commenting (icon looks like a text box). General Information (including technical metadata), Activity, Custom Metadata, and File Notes tab are housed in Overview view. To open or collapse the Context bar, click the arrow at the bottom of the bar.  
• Made styling updates to the navigation bar, folder and filter panel, and file preview area to improve usability and overall navigation. Workspace members are now displayed in the file/folder preview area and we updated the styling of the ‘Add New’ button for more prominence.  
• Ci monster avatars have returned to deep sea and Ci has a new avatar system. A single initial means the user hasn’t created a Ci account yet. All other users will be displayed with two letters from their registered first and last names. Users who have uploaded avatar images will not be impacted.  
• In the VideoReview app, you can now preview and scrub along the timeline while in full screen mode so you can preview videos (as large as your screen allows) for reviews!  

• To make log in easier for SSO users, you can now simply enter your email address and Ci will redirect you to your organization’s SSO authentication page without you needing to enter a password.  

Bug Fixes

• Fixed a bug that unintentionally introduced locked File Elements to Workspaces. ‘Locked elements’ is a Catalog-only feature and files copied to Workspaces will automatically become unlocked.  

July 27, 2022

What’s New

• Catalog just came back from summer bootcamp, and has gains to show:  

• • Catalog folder admins can now copy a Workspace or Catalog folder to another Space they have access to. Gone are the days where you could only select files to copy to a Catalog! In just a few clicks, folder admins can copy a folder to a different folder within the same Catalog. Plus, folder admins can copy the folder to a separate Catalog (provided that they have Catalog Admin permissions). Here’s the cherry-on-top, folder copying also works between Workspace to Catalogs! 
  • Introducing folder download in Catalog! Folder admins can now download all files in a Catalog folder via Aspera. This feature is limited to Catalog folder admins, only applies to active (non-archived) files and limited to one folder download at time. Before your download begins, we’ll show you a summary of the subfolders and files included so you can gauge the size of your download.  

• When previewing files, sharing and downloading is now easier than ever. When a file is selected, we simplified the menu options in the action bar to optimize your sharing and downloading experience. All other actions have been tidied into the “More” menu (looks like three vertical dots).  
• In the Navigation bar, the Account Setting menu went through a major renovation and we’ve added an all-new Help menu. In the renewed Account Settings menu, you’ll find things like quick access to your Dashboard and Subscriptions and in the all-new Help menu, you can continue to use our Quick lookup widget or explore our Help Center articles.  
• For camera-to-cloud upload to Ci, users can retry the FTP client transfers, and Ci will now accept files with the same filename and path. This update helps guarantee that the full file is properly imported to Ci even if the transfer is interrupted and resumed.    
• Ci File Request now supports HTML markups for File Request notes. Organize and format your File Request notes with bold, italics, ordered (numbered) lists, and unordered (bullet point) lists to provide better context to your contributors. 
• When members access files in a Workspace via the web browser, the “Recently Accessed Spaces” in the Navigation bar will now be updated with the most recently accessed Workspace listed at the top of the list.  
• When reviewing file comments and replies, it can get a little muddy following long comment threads. That’s why we now highlight selected comments and replies so you know exactly which comment you want to act on or reply to.  
• Styling improvements and copy updates on modal menus, tables for list view, and call-to-action buttons for consistency with the rest of our UI.  
• Subtle but important UX improvements for scrolling content – especially for users on smaller screens including mobile! 

Bug Fixes

• Suns out, bugs out! Our fearless QA team has zapped these pesky bugs to oblivion. Enjoy improved performance across browser, mobile and apps, plus, cleaner UI and an overall better Ci experience.

June 30, 2022

What’s New

• Keeping track of comments and replies can get messy so we made several styling and functional improvements to file commenting:  

• • Comments can now be sorted by: timecode, newest first, oldest first, commenter (first) name or, Not completed.  
  • Unread comments and replies are more visible now - highlighted when posted then, indicated by a blue dot 
  • Edited comments are indicated by ‘(edited)’ at the end of the comment  
  • And more design enhancements to improve empty state messaging and help commenters to quickly distinguish between old/new and between their own comments and others’ 

• A spring deep cleaning of UI copy and design elements that are unnecessary or overlapping and restored spacing and other styling updates to improve legibility.  

Bug Fixes

• A bug prevented Workspace and MediaBox users from downloading folders (via Aspera) if some of the files were added to the Workspace using Bring-your-own-S3. This bug has been fixed so users can download folders regardless of how the file was added to Ci.  
• A backend permissions bug was preventing some Workspace Owners from managing users, even when the security privilege to do so was set to “Workspace owner and Network Admins only.” This permissions issue has been fixed! 
• When file elements don’t upload correctly and wind up in a “limited” status, we fixed the bug that would not allow users from deleting or downloading the element.  

• We fixed a couple file commenting bugs: 

• • Firefox users can now add emojis to file comments 🎉 
  • Using bullet points to organize comments will no longer push text outside of the File Comment text area 

• If a user removes a file from a MediaBox by using the ‘Shared in MediaBox” link, users saw an error  and the file appears as though it was still shared unless the user refreshed the page. Now, the user won’t see any errors, and the ’Shared in MediaBox’ link will be removed instantly.  
• When using Search, the preview thumbnails for live streams stopped working for a hot minute, and now they’re back! 

• The “Manage MediaBoxes” menu option will now only be displayed if one file is selected.  
• When using the Audio Meter tool in full screen mode, the issue with the play bar overlapping with the threshold navigation has been fixed.  

May 25, 2022

What’s New

• Rendering videos for social media channels is easier than ever with Ci’s brand new social media render profiles - built natively in our clipping tool! The latest clipping tool improvements include:  

• • Pre-defined render profile templates for social media platforms at 1080p and 720p at 30 fps. 
  • All-new video cropping allows a user to select an aspect ratio output different from the original and choose between fitting or filling the video 

• • If a letter-box or pillar-box fill-in is needed, users can choose the color to fill in the canvas 
  • All-new video fade-in and fade-out transitions, and users can choose the fade duration and colors 
  • A revamped modal page with a preview player of the render you have configured. 

• Introducing Video Levels (beta), an addition to our newly renamed Media analytics tool (formerly Audio meters) to visualize video levels natively in our Player. Yes, this tool works with the Source frame review tool for you QC folks! This feature is currently only available to select customers in beta. To learn more about how the audio meter tool works or request a demo, please contact Ci Customer Success. The all-new video levels tool features: 

• • Graphical video scope displaying Luminance, RGB, and Histogram next to the player window.  

• • Frame-accurate display with audio and video levels visible on every frame and previewable (audible) when scrubbed. 
  • Users can select from stacked, side-by-side, or full view modes to analyze multiple audio or video levels.  

• Added by popular request, WorkSession owners now have options on who can update the members or files added to a WorkSession. Choose from “Only me” (our old default), “All (WorkSession) participants,” “All Workspace members,” or “Everyone.” To see how you can update the WorkSession settings, read this WorkSession Management article.  
• New updates to the file comments tool:  

• • The max length of file comments is now 5,000 characters, and if you need more characters to get your point across, you should really check our ImageReview and VideoReview apps.  
  • Users can now generate a link to a file comment (or reply) and copy it to your clipboard to share with other collaborators or reviewers. To find the copy link, simply click on the “More” menu (which looks like three vertical dots) next to the comment or reply you want to link.  
  • File Comments on audio and video files can now be sorted by timecode (rather than new comments appearing on top). If multiple comments are made on the same timecode, the newest comment will be displayed on top.  

• Previously, playback and clipping were unavailable when a live stream ended until Ci’s ingest process was completed. Live streams can now be played, scrubbed, and clipped before the ingest process completes. 
• Bring-your-own-S3 customers can directly send files to an S3 location using our ‘Send to external target’ feature in the Ci UI.  

• Made enhancements to our Dashboard page to simplify the Workspace creation process. Click on the blue ‘Create Workspace’ button in the Action Bar to create a new Workspace. Network Admins can click on ‘Learn More’ in the filter navigation panel learn about the advantages of a Company Network.  
• The all-new ‘Subscriptions’ page (formerly ‘Billing’) in your Account settings provides an overview of your Workspace subscriptions, including plan type and size, usage, and quick access to upgrade plans or update payment information on one summary page.  
• When live streams are added to a MediaLog WorkSession or shared via MediaBox, viewers can now preview frames by hovering over any point on the timeline.  
• UI and UX fixes and updates, including better support for smaller browser sizes, ensuring dropdown menu options display correctly, improved copy in email notifications, localization corrections, and changing pages into modals to simplify account management. 

Bug Fixes

• Users that select a file, then the ‘Manage MediaBoxes’ option to view all MediaBoxes associated with a file were unable to see MediaBox activity in the context panel. This exotic bug has been captured and MediaBox activity will be available no matter how you get to the MediaBox management page.  
• An Account settings bug caused error alerts when Admins tried to remove Network members. Once a user is removed from all Spaces, the changes will be saved and there will be no more error alerts.  
• A bug prevented Admins from deleting Workspaces. By design, Team Workspaces are made to be spun up AND down as needed so, we apologize for this inconvenience and assure you that Workspace deletion is back in order.  
• When a new WorkSession is created, it would not appear on the WorkSession management page. A bug in the filter panel was fixed and now, new WorkSessions will show up instantly.  

• If a user creates a WorkSession with files stored in a Bring-your-own-S3 Workspace, the preview thumbnails would sometimes fail to load. This bug has been fixed.  
• A bug was allowing some users to upload live streams without the proper entitlement. If you are affected by this fix and would like to continue uploading live streams to your Workspace, please contact Ci Customer Success to have this entitlement feature turned on.   
• When WorkSessions are edited, such as adding/removing files and members, a summary is displayed in the context menu panel of the WorkSession management page. A bug blocking WorkSession info forced users to refresh the page, but now WorkSession details will be updated in real-time.  
• Fixed a bug that would cause preview thumbnails to not be shown when a live stream is added to a MediaLog WorkSession. 
• In VideoReview, some long filenames were being cut off, so now longer filenames are truncated with ellipses in the middle to fit in the file preview panel.  

• For some MediaBox recipients, we fixed a bug that caused confusion by displaying the wrong error code/page.  
• A bug caused the activity stream on the WorkSession management page to only display “You removed 0 Files.” Now users will see the activity stream display the correct number of files removed.  
• Entering extra spaces at the beginning or end of the username field on the Sign In page would cause login to fail, and now, it will not.  
• When a user enabled 2FA on their account, an impatient bug would close the Two-factor Recovery Codes modal so quickly that only a superhuman would be able to save the codes. Recovery codes will now stay on screen until the user clicks the ‘Done’ button.  

May 4, 2022

What’s New

• Added tweaks and upgrades to file-based commenting to make collaboration even easier!
• Users can now create bullet-point lists in comments by typing hyphen (-) and space. Using the tab key will allow users to create indentations for sub-bullets, and bullets are also available on replies. 
• Our developer wizards have put a spell on file comments to update in real-time so posted comments appear instantly, tooltips are updated instantly, and users can quickly see when comments are deleted, resolved, or unresolved. 
• When a user selects ‘Hide resolved comments’ or ‘Show all comments,’ this preference will be remembered when previewing comments on other files. 
• If a user posts a URL inside a comment on a file, users can now directly navigate to external sites from the link. 
• Added an error message for when users attempt to save a comment or reply without entering any text. 
• To enhance review and collaboration on more than one video, we added these improvements to VideoReview: 
• When working with multiple versions of the same video, the preview thumbnails often look the same. The filename now appears directly under the thumbnail in the preview panel on the left so users can quickly check which file they are viewing. 
• When a user adds a new file to a VideoReview Worksession, the new file is displayed at the top of the preview panel. When other Worksession members join the VideoReview, the video on the top of the list is loaded into the Player window. If preferred, members can still sort the video order manually by dragging the preview thumbnails in the panel.
• Like many modern video players, Ci offers playback at 0.5x, 2x, 4x, 8x, and 16x and now, Ci supports 1.25x playback!
• Behind-the-scene upgrades to improve how thumbnails are displayed for live streams.
• Enhanced and expanded Japanese language support across the UI and in-app and email notifications
• We dove into the forsaken depths of our UI to clean up dropdown menus, modal menus, and styling inconsistencies to offer the best-in-class experience our users expect and deserve. 

Bug Fixes

• When viewing files in deep subfolders, selecting the ‘Show in folder navigation’ option from the dropdown menu next to the folder name should highlight the current folder within its folder structure. However, when the folder navigation panel is collapsed, a bug jammed the panel from expanding. We un-jammed the bug, and now the folder navigation will expand properly. 
• Fixed a couple of bugs in MediaBox: 
• When creating or editing MediaBoxes, a bug disabled user-defined sorting. Users can drag files in the Content tab to order files as they wish. 
• The MediaBox bug that prevented the MediaBox senders from viewing sent files within the Workspace preview experience has been fixed. 
• If a user is typing in the file comments tab, we now disable all hotkeys, so users don’t accidentally activate the file preview carousel. 
• We removed a rare but disruptive MediaBox bug that prevents some users from creating and sharing MediaBoxes if the user has MediaBox tracking and alerts disabled. 
• Circumstances (like poor network connectivity) can cause Aspera uploads to fail. A rabid bug was confusing Aspera users by raising error alerts if any failed uploads were present in a Space. We removed this bug, so users will only see error alerts if an upload legitimately fails.
• Fixed a bug in the Analytics page, which caused the date period selector to display the time range incorrectly in some browsers. 
• The Extra-Large sized Ci generated thumbnail was missing a preview image due to a extra-small bug. This bug has been extra-dited. 
• If users tried to delete a file element while the element was uploading or processing, a bug would block the deletion. This bug has been removed. 
• We removed a bug in Search that prevented our beautiful live stream thumbnail previews from being displayed when users searched for a live stream. 

April 25, 2022

What’s New

• Two new mobile apps for iOS and Android users to browse, view and share files stored in their Ci Workspace. 

April 25, 2022

What’s New

• Introducing Ci Workflow, the all-new app that brings EDL-triggered workflow automation to your browser. Configure workflows by defining input and output file specs and designating output recipients. Then use an EDL to kick off the workflow and tell Ci exactly which clips to pull. Automated VFX pulls anyone? Contact us for a demo or learn how Ci Workflow can help automate your post-production workflows.
• Introducing an all new tvOS app purpose built for Ci users to screen received MediaBox content on larger screens. 
• Ci is now available in Japanese! Change your language settings from the login screen or go to Preferences in your Accounts Settings. 

April 13, 2022

What’s New

• We at Ci believe collaboration should be easy and simple, so we’re introducing file-based comments to Workspace, which is perfect when the entire team has something to say. And don’t worry! VideoReview and ImageReview are still there for conversations that need a bit more discretion and for when you want to collaborate with people outside of your Workspace. Here’s what’s new:  
  • Workspace members can enter comments directly on files by opening the file in asset preview mode. 
  • All Workspace members can view, reply and follow comments.
  • Members who write or follow comments on a file will receive email notifications when there are new comments or replies.
  • Comments made on video files are tied to the time-code
  • Workspace members can mark comments as resolved and hide or unhide resolved comments.
• We made a few big improvements to live stream support:
  • Live streams can now be shared securely with external partners and clients via MediaBox.
  • Thumbnail previews are really useful, right? So, we added preview thumbnails for live streams to be displayed in the Player and Workspace folder view. We added preview filmstrips for live streams to be displayed in the Clipping tool and MediaLog. 
• Improved copy on the File Request page to clarify expiration dates and enhanced the tooltip to better explain File Request to newbies.
• Improved messaging on MediaBox when downloading files or folders via Aspera. When a MediaBox shipper sends archived files, recipients will clearly understand why some (archived) files cannot be downloaded. 

Bug Fixes

• On the Recently Added page, we fixed a bug that caused a system error to appear in the folder navigation panel. 
• In ImageReview and VideoReview, we removed a bug that blocked users from updating the due date in Worksessions settings. Worksession members can now see and edit the due date. 
• A bug broke some of our WorkSession notifications. WorkSession members will now receive email notifications when the status, goal or content of a WorkSession is updated.

March 16, 2022

What’s New

• This one’s for you MediaBox power users! Keeping track of the content shared in MediaBoxes is easier than ever. There are two new options in the ‘Share’ menu in the action bar or right-click menu: 
• ‘View MediaBoxes’ displays a modal menu with a list of MediaBoxes and quick links to open, edit or remove the file from the MediaBox. You can also now see if a file was shared in the past by selecting the ‘Show Expired and Closed MediaBoxes’ checkbox. 
• ‘Manage MediaBoxes’ opens a new browser tab and displays all the times that file was shared in a MediaBox in the MediaBox management page. Note: Due to Catalog permissions, only privileged users can edit or remove files from a MediaBox.
• MediaBox senders can now find sent MediaBoxes from the MediaBox Management page by simply copying the full MediaBox link URL into the search field. 
• Catalog now has the ‘Upload Element’ feature enabled by default! In case you forgot, this feature lets you upload files like scripts, images, or closed captions that will be associated with a file throughout its lifespan in Ci and can be previewed and shared in MediaBoxes like all other elements. See how you can upload customer elements from this user guide.
• With spring around the corner, we cleaned up inconsistent or outdated color schemes across the UI, optimized pages and modals to display correctly on mobile screens, and fixed spacing issues and broken tooltips.

Bug Fixes

• When Network Admins change the default setting of Workspaces, a bug would not save the changes. Now, default Workspace settings will be updated (after page refresh) and prescribed privileges will be applied to new Workspaces created. 
• Fixed a MediaBox bug that hid the time format (like frames and timecodes) from being displayed in the Player. 
• When previewing a file with closed captions, changing the playback quality would cause the captions to stop working. This bug has been fixed and closed captions will be displayed seamlessly even if playback quality is changed. 
• A bug in live stream preview caused the Zoom tool to malfunction, and the video to be zoomed in, cutting the edges of the image off. Live streams will now be set to fit to width by default, the preview thumbnail will be displayed and users can fit to width or height.  

February 23, 2022

What’s New

• Two enterprise plan features were added to Pro and Team Workspaces. Users in these plans can now: 
• Create frame grabs from videos in the Player (or simply type “F”) 
• Opt-in for notifications when a MediaBox is accessed or edited by another Workspace member. 
• You’ll notice significant design updates to improve the File Request user experience for both requesters and uploaders. 
• When sending File Requests, users can now easily copy the File Request code (super handy for camera-to-cloud FTP uploads) in addition to the full File Request link. This File Request code is also available on the File Request management page in the right context panel. 
• File uploaders will see an updated File Request page optimized for smaller screens and a simplified upload experience to reduce confusion for newer users. 
• Got fast network speeds? We beefed up our max HTTP upload speeds for faster uploads with high speed bandwidth. 
• Company and Enterprise Network Admins can now see which Spaces have applied MediaBox restrictions at a glance. This functionality also allows Network Admins to quickly see if the MediaBox restrictions configured for the Space do not match with Company Network’s default settings so Admins can promptly make corrections. For a full rundown of MediaBox restrictions, Admins can export the CSV from the Team Workspaces page to view details on restricted MediaBox types and expiration dates for all Workspaces. 
• For enhanced security, when users click on a URL embedded in File Request notes that takes them to an external (non-Ci) site, we will display a warning message to verify they are clicking on a safe link. 
• By popular request, navigation in Ci just got a bit smarter! If a user is viewing files in Folder view, then clicks to another page such as the MediaBox or WorkSession management page, Ci now remembers which folder you were last viewing and will take you back there when you go back to the Folder view.
• UI touch-ups and design improvements to deliver the ultimate Ci experience, including users on mobile screens or older browsers.

Bug Fixes

• A rare but wicked bug was discovered eating folders in Catalog. When a non-admin user views content in Catalog folders, this bug makes previewed folders disappear in the folder tree navigation. This bug has been captured and removed. 
• The mark-out point would get bumped out of place when a user pressed play while using the Smart Clipping tool. This bug is fixed, so the mark-out point will stay in place until the user actively changes the mark-out value. 
• Fixed a bug to make SMS messages for two-factor authentication (2FA) more hardy and reliable. 

February 2, 2022

What’s New

• Collaboration is not only one of Ci’s core values, it is foundational to our platform. To ensure users don’t forget to invite collaborators when creating an ImageReview or VideoReview session, you will be asked to invite members as soon as you select a file and launch one of the review apps. 
• Network admins can require two-factor authentication (2FA) to all members in their Catalogs and Workspaces for enhanced security. However, sometimes users need to be exempt from 2FA to ensure that Ci API integrations work correctly. You can now do that with the new 2FA exempted users feature. The 2FA requirement and exemptions can be configured and managed in the new ‘Security’ page of the Network or Catalog settings page. 
• Catalog members with Collaborator, Editor, and Folder Admin privileges can now view activities of a selected file. The Activity Stream will only be visible after a file is selected and can only be viewed by members with the appropriate permission level. 
• Catalog Folder Admins and members with the appropriate permission levels will now see the names of all files shared in a MediaBox. This MediaBox manifest will display all the filenames in the MediaBox. If the user has access to the files, they will also see a thumbnail preview, folder name, and link to navigate to the file. 
• Updated the design, layout, and copy on several Account setting pages for clarity, smoother navigation, and styling consistency.

Bug Fixes

• When an image element is set as the thumbnail of a video, and the image element is subsequently deleted, users can no longer copy the file to another Space. Like a book with no cover, we won’t judge a video by its lack of a “cover” thumbnail, so thumbnail-free videos can now be copied without errors. 
• An explainer modal menu is displayed in Account settings for new users who want to learn more about a Company Network. However, clicking on Contact Support would close the modal and “Not now” would trigger an email to our Support team. These call-to-action buttons have been corrected. 

January 12, 2022

What’s New

• We optimized the ingest process of live streams in Ci. Now, Ci can generate MP4 proxies six times faster! Additionally, we fixed AV sync issues that sometimes occurred during transcoding. 
• As Network and Workspace membership grew, the “Add Members” button on the member management pages got buried. To help out our Admins, the “Add Members” button has moved to the top of the Workspace member and Network admin management pages. 
• Previously, if deletion was allowed, Bring-your-own-S3 customers could only delete assets from their Ci account but not from the S3 bucket of origin. By popular request, we now enable BYOS customers to directly delete source files from their S3 location through the Ci UI. Contact Customer Success to configure your Network for this entitlement. 
• Unflashy, but very important security improvements and patches. 
• On the File Request management screen, the default view only displays File Requests that are active (instead of showing active along with closed or expired)
• For a better user experience when sending MediaBoxes, all fields that trigger an error (i.e., missing MediaBox name) will be highlighted red to help users quickly see which fields they need to fix.
• Improved copy in warning messages and tooltips for better user experience. 
• Expanded support for special characters (e.g., quotation marks) in file names so the ingest process runs smoothly. 

Bug Fixes

• If a user copies a link to a file, and then it is moved to another folder, the link to the file should still be previewable, and the user will be taken to the new destination folder. The bug that would return an annoying “Couldn’t find selected asset page.” error has been fixed, and users will now be able to preview the file error-free.  
• Fixed a bug that caused some custom-rendered audio proxy elements to be “off” from the original source video file. 
• To save on processing costs, some customers have set up Spaces where uploading files does not generate any additional proxies. A bug hiding the "Generate" button (used to manually create preview proxies) was discovered. This rare bug has been captured for further study, and the "Generate" button is restored.
• Fixed a couple bugs for audio-only custom render outputs: 1) If custom rendered, the audio element will now be displayed in the Custom Renders section of File Elements (not User Upload Audio) 2) the element will be shareable in a Mediabox for preview and download.
• A bug that would sometimes cause HTTP uploads to pause for no apparent reason has been fixed. 
• In MediaLog, if users entered a specific timecode or frame number in the time format area of the Player, nothing happened. This bug has been fixed, so the Player will now display the frame or point in time you entered.
• When files are uploaded into a Workspace configured with Bring-your-own-S3, the file thumbnail was not displayed correctly in MediaLog. Files imported from S3 and uploaded through Ci will now be displayed correctly.
• In some browsers, users could not drag a video file to another folder location if the user had recently previewed the file. This sticky bug has been removed, and videos can be moved immediately after previewing. 
• When searching in your folders and users accidentally trip over the URL, the sort options menu would disappear from the screen. Our fix reinforces the sort button to make it a bit sturdier. 
• When files named with spaces or Ñ are shared in a watermark-enabled MediaBox, we fixed the bug that prevented recipients from downloading the items named with these characters.

December 15, 2021

What’s New

• In the UI, less (clicks) is more! When users open the global navigation panel, the “Jump to space” filter is pre-selected, so you can immediately start typing the name of the Space you want to get to.

Bug Fixes

• Fixed a bug that prevents PDF export of VIdeoReview notes if a video in the WorkSession was ingested from a bring-your-own-S3 location. 
• An overzealous checksum worker mislabeled uploads from BYOS as “failed” when the upload was successful. This bug has been put in check. 
• A conniving bug armed with an invisibility cloak hid custom metadata if the value entered was “null.” Instead of being empty, the custom metadata will display text that reads “null.” 
• The suggested users dropdown menu got a little sticky on the Catalog User Group management page when you copied + pasted an email address into the “Add new users” field. The suggestion menu now promptly closes itself when an email address is entered. 
• For Firefox users in content list view, we fixed an overstretched scroll bar that allowed users to scroll deep into an empty void. Scrolling will now stop at the bottom of the folder. 
• The bug that prevented Enterprise Network Admins from renaming Catalogs has been fixed. 
• Sending a MediaBox or File Request to users with less common email domains would fail because Ci didn’t recognize it as an email address. Since new top-level domains are cropping up every year, we added support for new top-level domains like .productions and .photo.
• We removed the stowaway checkmark image that would be uploaded when users sometimes dragged files and folders within a folder. 
• If an organization set up SSO integration but did not set up custom branding on the login page, a mysterious blank page would appear - confusing users to where they are logging into. We’ll now default to our standard Ci login page in this scenario.
• Fixed a bug in the Premiere Pro panel integration to address import and download issues in content view. 
• For users on Firefox and Safari browsers, we fixed the -3 seconds button in VideoReview where the button was out of order or displayed incorrectly.

December 2, 2021

Bug Fixes

• Fixed a couple bugs in the Premiere Pro panel integration. Asset and element import is improved and users can now upload bins, sequences and project files into Ci using Adobe Premiere 2020, 2021, and 2022. 

December 1, 2021

What’s New

• When creating a new folder, the ‘Folder name’ area will be pre-selected so you can immediately start typing the new folder name. “Quality of life” updates like this may seem small but we know changes like this will bring meaningful improvements to your Ci experience. 
• Finding sent or received MediaBoxes can sometimes be challenging when you have access to many Spaces in Ci. We improved the text on the MediaBox management page to clarify how you got your search results (e.g. “There are no open MediaBoxes sent from My Workspace”) and made it easier for you to create a new MediaBox from your current Space. 
• File and MediaBox activity is not currently supported in Catalog. The text in the Activity area (in the Context panel) was updated to clarify that activity is simply not displayed - it does not mean there is no file activity. 
• Like a fresh coat of paint, you’ll notice Ci “feels” different but you might not be able to name it. Across our whole platform, we updated multiple modal menu pages with a fresh new look for improved legibility, fixed any spillover text, clearer call-to-action buttons, and an overall better experience. 

Bug Fixes

• “Scrubbing” videos (previewing thumbnails by hovering over the timeline) is a big time-saver. We accidentally disabled this feature for preview-only MediaBox files but today’s fix will re-enable scrubbing for both downloadable and preview-only MediaBoxes.
• Found and fixed some File Request-related bugs: 
• When a video with a custom thumbnail is copied to another Space via File Request, the contributor saw an error message. The recipient would receive the file with the incorrect thumbnail. Moving forward, videos with custom thumbnails will no longer trigger an error, and the correct custom thumbnail is displayed.
• A bug blocked all notifications when files were contributed to a File Request from a Space in Ci. Notifications for both contributors and recipients are now enabled. 
• Some files (i.e. archived files) cannot be copied to Spaces via File Request. In the “Select file from Space” modal menu, we modified the layout so alerts come first and it's clear why some files are invalid for contribution. 
• Sometimes when contributors uploaded folders via Aspera, an unwarranted error message would be triggered, even though the upload was successful. This faulty error has been removed. 
• Removed a bug that blocked archived files from being moved to other folders, so now the “Move to folder” option will not be disabled.
• Live stream information that was previously only available (and searchable) while streaming can now be viewed after the stream has ended. Simply click “View live stream information” in the context panel. 
• Fixed a bug in Catalog that prevented users assigned the “Viewer” role to see or playback custom renders. 
• Fixed a bug on the file preview page. The bug hid all of the tooltips in the action header bar.
• When using Aspera to download files stored in both Ci and BYOS storage locations, only the files stored in Ci’s storage would download. Today’s fix ensures that Aspera download will work no matter where the file is located.
• Changes to File Notes were not displayed unless you refreshed the page. These changes will now be displayed instantly once changes are saved.
• The “Add due date” button on the Edit Worksession page stopped working so we replaced the batteries, and now it’s working as expected. 
• When navigating across dozens of pages of search results, only powerful wizards could find a way to scroll and click on the page selector in the page footer. This has been fixed so everybody can find their way when navigating search result pages. 
• Found and exterminated a bug discovered in File preview that would lock the URL of the first file previewed even when users used the arrows to preview different files. 
• Fixed a couple of bugs for mobile users including a broken show/hide password button and misaligned file count in the Recently Added navigation. 

November 10, 2021

What’s New

• To gently remind you that archived files cannot be downloaded or copied to other Spaces in Ci, disabled options will be grayed out. Our updated menu descriptions will also remind you to permanently restore files to enable download and copying. 
• To help BYOS customers better organize content uploaded to an S3 bucket, Ci can now add the Space ID (the alphanumeric ID for your Space) as a prefix (a.k.a. folder) to your S3 bucket. Happy AWS admins = happy team.
• We improved the Ci Player so that the previewable area resizes appropriately to your screen size and the tools you have open within Ci Player (like Audio Meters). 
• When MediaBoxes are out of compliance, they are marked with a warning symbol. To help you easily fix these MediaBoxes, the fields that are out of compliance are now outlined in red so members can quickly see what to fix. 
• The colorful fall spread of UI improvements includes tidying up icon placement, standardizing colors and icons, wordsmithing error messages and tooltips for clarity, correcting misleading copy, and ensuring the right amount of clickable space. 

Bug Fixes

• Fixed a bug in RoughCut that caused some of the hotkeys to stop working. To see all of the available hotkeys, click on the keyboard icon in the upper right.
• A bug in the ‘Select files and folders’ modal menu displayed both the ‘Recently Added’ filter and the root Workspace folder pre-selected. The modal menu will now only display one folder selected at a time and the menu will default to ‘Recently Added’ when first opened. 
• Users invited to a WorkSession could access the WorkSession from the invitation email or direct URL but sometimes the session would not be listed on the WorkSession management page. Now, members can see and access all WorkSessions they are invited to by clicking on the Invited filter.
• Daylight saving time (or summer time) can sometimes lead to embarrassing mishaps. In Workspaces with MediaBox restrictions, a MediaBox bug would return an error if the creation date and expiration date straddled the season clock change date. Now that clock changes are behind us, we’re springing forward to a bug-free season!
• In Spaces with Network Metadata templates, we fixed a bug in the asset metadata selector that unintentionally reset all selected metadata fields. Now, when selecting fields to share in a MediaBox, users can use the filter field, make their selections then click X to close the filter, and Ci will not reset the selected metadata fields.
• A bug in Asset Preview would not update edits to custom metadata in the context panel if the user was viewing folder content in thumbnail view. Our fix ensures that custom metadata changes will appear promptly no matter the view a user is in. 
• When previewing MediaBoxes with over 100 files, the recipient’s thumbnail size preference would reset to medium thumbnails when the user clicked to a different page in the MediaBox. With today’s fix, the MediaBox will remember the selected thumbnail size as users navigate to other pages. 
• If a search is performed and there are zero matching results, users can not initiate a search results export. 
• When members opt out of WorkSession notifications, the bell icon in the header should have a slash to indicate they are not receiving alerts. Now the standard bell will only be displayed if the user has opted in to receive email notifications.

October 20, 2021

What’s New

• The following improvements will make the File Request experience easier, faster, and smoother: 
• Ci users can now contribute files directly from Workspaces or Catalogs. To use this new feature, users can simply log in from the File Request page and choose the option to select files from Ci Spaces. They can then easily select files across folders, Recently Added, and Favorites across all their Spaces. 
• Additionally, if a File Request contributor is logged into Ci, their uploads will automatically be attributed to their user account. No need to manually enter their email address! Email notifications will be sent to the email address used to log in.
• Usability is key to a great user experience, so we did a massive fall clean-up: 
• Cleaned up the file selection modal screen for copying elements from one file to another file to better handle deep folder structures. 
• Added new tooltips, fixed broken ones, and enhanced explanatory information within some tooltips. 
• Reformatted the Ci Player hotkey modal screen so shortcut keys are totally clear.
• Fixed styling discrepancies and standardized copy for clarity and consistency. 
• Cleaned up styling for users on smaller screens, like mobile devices. 
• Improved how long file or clip names are displayed within apps. 

Bug Fixes

• When previewing clips logged by MediaLog in your search results, the log preview modal window would play the full video. Now, the preview will only display the corresponding portion of the logged video.
• For users in some time zones, including UTC and other European timezones, when Network Admins ran a usage report, a bug pulled the wrong dates into the time frame creating discrepancies in the monthly usage reports. This bug has been fixed. 
• Special characters in a filename triggered a bug causing the source frame review tool to malfunction. This bug has been fixed and source frame review will work regardless of characters in the filename. 
• We fixed a temperamental bug that sometimes prevented SSO users from accessing Ci. 
• Hiding behind other players might work in Red light, Green light but we caught the “Clear All” (search terms) option hiding behind other icons in the global search text field. While we didn't detect any movement, this bug has been eliminated.
• For audio files uploaded without a thumbnail image, a missing icon caused the Ci Player to appear blank. We’ve returned the audio file icon (looks like audio waves) so you know you’re previewing an audio file.
• Fixed a bug that prevented Catalog “viewer” roles from listening to audio files. Despite the misnomer, viewers will be able to preview all media files including audio files. 
• While users with special characters like a plus (+) symbol in their email address could register for a Ci account, they could not be invited to Ci Spaces or MediaBoxes. We fixed this conflicting behavior. 
• Fixed a bug in the CSV export for MediaBox activity that misreported activities (like views and downloads). MediaBox activity will now correctly be reported in CSV exports as well as on the Analytics page. 
• In File Preview, files with super long filenames would “push” the actionable buttons off-screen. Now, extra long filenames will be abbreviated to fit the screen width and users can open the context panel to see the full filename. 
• When users tried to change or rename a custom metadata field, a new field would be created and the original metadata field would remain. This redundant behavior has been fixed. 
• On the WorkSession management page, a missing App filter for RoughCut was restored. 
• When a folder is shared in a MediaBox, using the “Save to Space” feature to save that folder back to itself (the original shared folder), an endless looping bug would appear. While files can be saved to other folders in the same Space, MediaBox recipients will no longer be able to save a folder back to itself. 
• On the MediaBox management page, a bug would remember off-screen MediaBoxes if filters are used after MediaBoxes have been selected. Selecting a filter will now reset selected MediaBoxes. 

September 29, 2021

What’s New

• You asked, and we’re delivering! Network Admins can now require multi-factor authentication for users in their Spaces. Admins can set up the 2FA requirement for Company Networks and Catalogs from Account settings. Once 2FA is enabled on a Space, all users will be required to enter a second factor to enter the space. Learn how to set up 2FA in your Account Settings. At the Enterprise level, Enterprise Network admins can see and manage which Company Networks or Catalogs has turned on the 2FA requirement. 
• Catalog Admins, your wait is over… you can now restrict MediaBox security settings for Catalog users too! Learn more on how to configure MediaBox settings. 
• Tuned up our backend processors for ingest, search indexing, trash, and delete to make sure Ci always continues to deliver superior performance.
• If you’re an MFA user with an iOS device, you no longer need to manually enter the code. You can now simply touch the prompt on your keyboard that suggests the one-time passcode from the SMS message you received. 
• Cleaned up UI design elements in places like folder structures, modal windows, mobile views, and tooltips. Also removed unnecessary elements to keep the design clean and generally improved consistency around styling rules. 

Bug Fixes

• When SSO-authenticated users working in multiple browser tabs got logged out of Ci due to inactivity, an error occurred when the user tried to log back in. This bug has been fixed. 
• Sometimes when there is a long wait for file processing, the file status would appear as “Failed” in the UI. Since this is alarming and inaccurate, the file status will now read: “Waiting to process.” 
• On the Live stream modal window, fixed the bug that broke the copy link (looks like a chain-link) button. We promise the live stream links will now be copied to your clipboard.
• On the MediaBox Management page, a bug was preventing file and member information from being updated in the context panel. Now, the number of files and recipients will properly be displayed here. 
• Inside Worksessions, a very long filename or WorkSession name would push the Action bar off of the screen. Now the WorkSession name will be truncated so you can access actions like Add Members and Edit WorkSession.  

• Some MFA users were asked to enter authentication codes even after selecting the “Remember this device for 30 days” button on the authentication page. While secure, we know this can get tedious so we’ve fixed this bug. 

September 8, 2021

What’s New

• We buffed the search functionality on the MediaBox management page so you can spend less time digging through your MediaBoxes. You can now perform a quoted search to find phrases in addition to searching by MediaBox name, notes, creator, and recipient members. 
• Bring-your-own-S3 customers that have imported files into the platform can  now archive and restore files in a few clicks using the Ci UI or scheduled with Ci’s storage management policies. 
• Regular cleaning and polishing of UI elements include dropdown menus, icons, copy, and overall styling for a grade A experience. 

Bug Fixes

• A magic-enthusiast bug in the File Preview would sometimes try to perform a trick where File Element downloads would appear without displaying the file download menu. This trick sounds impressive but isn’t very user-friendly so we’ve made this bug vanish. 
• The logout timer that can sometimes lock you out of protected and secure MediaBoxes just got smarter! Security is our utmost concern but a (seemingly) arbitrary logout timer is bad UX and we don’t do bad UX at Ci. 
• We fixed a bug that prevented users from downloading File Elements via Aspera when the element is uploaded to a file that is stored in a customer’s Bring-your-own-S3 storage. 
• Updated our configurations to fix a bug that would cause some closed caption files to malfunction. Today’s fix ensures that Ci’s Pro Player better supports caption preview. 

August 18, 2021

What’s New

• Company Network Admins can now restrict MediaBox security settings for Workspaces. Catalog admins, hold tight because this feature will be coming to Catalog soon! Here’s how the new MediaBox settings work: 
• A new Security page was added to Team Workspace settings where Network Admins can restrict the type of MediaBoxes sent and set limits to the number of days until a MediaBox expires. 
• Network Admins can set up MediaBox settings in Workspace Defaults to be applied to all new Workspaces by default. 
• When users create a new MediaBox in a Space with MediaBox restrictions, they will only see the MediaBox type(s) and maximum expiration dates allowed in that Space. 
• If previously sent MediaBoxes do not comply with MediaBox settings, an orange alert icon will indicate which MediaBoxes are out of compliance. Users cannot make changes to these MediaBoxes until they adjust the settings to meet the security restrictions. 
• We buffed our Aspera downloading capability by 75%! Now, users can download up to 35,000 files using Aspera folder download.
• In July, we introduced sorting MediaBoxes by Network name on the MediaBox management page. Today, sorting MediaBoxes by Space name is here!
• We made some small but meaningful improvements to the export of search and MediaBox reports functionality.
• Diligent work to earn straight A’s across Copy Writing, Icon Design, Tooltips, and Graphical User Interface.

Bug Fixes

• A bug on the Search results page prevented users from Restoring archived files. This bug has been fixed, tagged, and archived.
• We fixed a couple of bugs in Smart Clipping: 
• When clips are generated with Smart Clipping, the mark-out timecode in the UI (i.e. Context panel) was off by one frame. The mark-out point will be displayed correctly for all new and previously generated clips.
• When users create a Smart Clip from the end of a source file that includes the very last frame, the same bug would drop the final frame from the clip. No frames will be harmed or dropped in the making of Smart Clips going forward.
• Creating a frame grab and setting it as a thumbnail on assets that are saved from another Space in Ci would sometimes trigger an error. Now, users will be able to create frame grabs and set new thumbnails even if a different thumbnail was set previously in a different Space in Ci. 
• In Spaces where content was imported to Ci from Bring-your-own-S3, users couldn’t create frame grabs using the Source Frame Review tool. This bug has been squashed.

July 28, 2021

What’s New

• Introducing Bring-your-own-S3 storage to Ci for enterprise customers. Now, you can leverage the power of Ci on content stored in your own AWS account - ideal for customers already on AWS’ scalable storage but need a more accessible way to interact with it. New uploads are stored directly in your own AWS account and Ci can scan existing S3 buckets to instantly ingest your content in place. This feature also helps companies better align within their security policies by keeping all content stored within their own control. Please contact Ci Customer Success to learn more or to request a demo. 
• Catalog archive and storage management policies have arrived! Catalog Admins can now reap the benefits of Ci’s storage management policies in their Catalogs. This new functionality enables Catalog Admins to systematically archive content in Catalog. Catalog members who have access to download content will be able to restore files temporarily or permanently (and expedite restore!) directly in the UI.  Contact Customer Success to enable storage management policies in your Catalog.
• Our routine package of copy correction, icon buffing  and design polishing was done to keep Ci fresh and sparkling.

Bug Fixes

• When document files (i.e. PDF, PowerPoint, Word docs) are shared in a watermark-enabled MediaBox, the filename would morph into something that looks like a cypher code from The Da Vinci Code. Code-breaking is fast and fun in the movies but nobody has time for that IRL so this bug has been fixed.
• When CSV exports are generated from a search query, sometimes the “Folder” column would be empty. This occurred when files were copied between Catalog Folders  and this bug has been fixed. 
• When folder are shared in MediaBox, the folder tree (on the left) wouldn’t work unless you clicked ON the folder name, making navigation hard and confusing. Our fix makes the folder tree much more user-friendly.
• When editing WorkSession members from the WorkSession management page, a pushy bug was shoving Distribution lists off screen making selection impossible. Distribution lists are now displayed properly and can be selected from the dropdown menu.

July 8, 2021

What’s New

• You asked and we’re delivering! Custom renders can now be saved as separate files. And yes, you can also save them to any folder you wish. (Don't worry, you still have the choice to save renders as File Elements, if preferred). Interested in generating custom renders on your files in Ci? Contact us to enable or learn more about this feature.
• Got pages of MediaBoxes? Now you can sort your sent MediaBoxes by Company Network name on the MediaBox management page!
• In order to help protect your content, Ci does not allow certain file types to be uploaded (like executable files), but we could be better at letting you know when that happens. That has changed and you will now get a notice if you attempt to upload a prohibited file. To learn more, check out our Uploading to Ci: Best Practices. 

Bug Fixes

• When trashed files are restored to their original folder location, the file and its immediate parent folder are restored. This is not helpful if the trashed file originates from a deeply rooted folder tree. Now, when a trashed file is restored, Ci will restore the file and its full folder path. 
• Fixed a bug that was causing a couple issues in VideoReview around previewing and commenting on MPEG files.  
• As a global brand, we understand the importance of brand identity so we upgraded the image quality for background images on custom branded login pages. To take advantage of this fix, please re-upload your background image. 
• For Ci newcomers, the “Create File Request” and “Create MediaBox” buttons appear at the bottom of the respective pages. Both buttons are no longer out of service and our Ci Welcome Committee is planning an ice cream social to make up for it. 
• When using “OR” for search and then checking to see which terms didn’t have any matching results, a nearsighted bug was not handling the search phrase correctly and returning irrelevant results. We’ve given this bug some corrective lenses. 
• Removed a pair of bottleneck bugs that prevented Network Admins from making changes to Team Workspace settings. 
• Fixed a couple bugs on the MediaBox access page so all tooltips won’t flicker and on-screen notification alerts are not duplicated. 
• The Pro Player bug that would display the wrong timecode at the very end of a video has been fixed. 

June 16, 2021

What’s New

• Sharing is caring, and now you can share metadata with your files in MediaBox! Choose from three metadata sharing options: 1) No metadata, 2) Share all the metadata, or 3) Select metadata fields you want to share.  
• Since many of you set up storage management policies according to the last activity, we added three additional activities that, if performed, will count as a “last activity” to ensure that recently used files are not archived or trashed including: archive cancellation, download via Aspera, and download from a MediaBox via Aspera. 
• Ci now supports IMSC 1.1 timed text (subtitles and captions) files when using our closed caption feature in the Pro Player. 
• We made our WorkSession logout timer smarter so you won’t inadvertently get logged out of a session while watching long-form content. The timer still expires after 1 hour but, now moving your mouse on screen or interacting with any part of the page will reset the timer,  ensuring you don’t get logged out!
• Expanded preview support for raw image files including .iiq files from Capture One. 
• The usual user interface and usability upgrades and upkeep. 
• ...and always important security updates!

Bug Fixes

• When folders are shared in a MediaBox, the Save to Space feature didn’t work if a user tried to save the whole folder. You can now save the entire folder to a Space of your choosing. 
• For SSO authenticated users who get logged out of a session after being idle for too long, if they attempted to log back in from the same browser tab they would get an error. We fixed that one for you. 
• When previewing videos in a MediaBox or using the Audio Meters tool, using arrow keys would unintentionally load the next or previous video. 
• You can now position your cursor to type a timecode or frame number (in MediaBox preview) or a decibel threshold (in the Audio Meters tool). 
• We discovered and fixed a couple malfunctions in the carousel preview: 
• The carousel no longer appears when there is only one file to preview but remains visible if there are more files to preview. 
• The carousel will not take you to a blank page. 
• When previewing multiple files with the “preview all” function (in the right-click menu), all files now remain selected when you exit the preview. 
• We disciplined a pair of delinquent bugs in frame grab that returned frames from the wrong video or played truant when the frame grab keyboard shortcut was used. 
• We fixed a bug that occurred when using the “Go to parent folder” from the search results. Instead of taking you to the wrong page in the folder or returning an error, we’ll get you to the correct page and pre-select the file for you. 
• Aspera download activity was not appearing in the Workspace Activity stream. All downloads will now be displayed.
• When members join a WorkSession, the Activity stream posts activity in reverse, claiming the member was removed, and vice versa when a member leaves a WorkSession. Before you read too much into it, this is just a bug (that we fixed) - not a temporal pincer tactic. 
• In some browsers, files that include a comma in the filename could not be downloaded, and sometimes the filename would be cut off after the comma. We enhanced comma support in filenames to make sure download works and filenames don’t get truncated. 
• We fixed a bug in how Ci handles line breaks and italic text in subtitles or closed captions.
• In LiveSessions, a skirmish between the Pro Player and our Live Pen tool caused members to inadvertently pause playback. Removing this bug so Ci can never be blamed for a lapse in productivity.

May 26, 2021

What’s New

• There are two big buffs to the MediaBox experience: 
• First, you can now send MediaBoxes for PDF preview without enabling file download. But wait, it gets better...
• Burned-in watermarking (via MediaBox) is now available on any documents that Ci generates a PDF preview for including Office documents and PDFs. The watermarks will be displayed on the in-line PDF preview and if download is enabled, the recipients can download files with watermarks. We’ve got more watermark features in our backlog, like diagonal repeating watermarks and other PDF security improvements so stay tuned! Note: MediaBox recipients will not be able to use Aspera to download watermarked content but can use the Download All feature with standard HTTP download. 
• When downloading a file with a filename consisting of non-Latin characters, the filename would often turn into hyphens and underscore. Since Ci is used in over 150 countries globally, we expanded our support for non-Latin characters so they stay intact. 
• On large images, say hi-res content that you can use 800% zoom, our video borders could get a little feathered. We understand that this can be challenging for pixel-perfect cropping and source frame review so we enhanced our Pro Player to get those blurry lines displayed clean and crisp.
• General decluttering, cleaning the top navigation icons in all of our creative apps, freshening up some copy, and smoothing out rough edges to deliver users that freshly spring-cleaned experience.

Bug Fixes

• When documents are uploaded, Ci renders a PDF file which you can download from the File Elements section. However, the Download button here was defective so we replaced it and now you can download PDFs again. 
• We fixed a memory-impaired bug that just could not remember the thresholds set in our Audio Meter tool when users had multiple windows or tabs open. 
• Removed a mischievous pair of bugs that caused a poor Pro Player experience. The first bug would display navigational arrows in the Player even where there was only one file to preview. The second bug picks up from there  - when users click on the left or right arrows (or on their keyboard) the Pro Player would return a gray screen. 
• On the Contacts page in Account Management, adding a new contact would trigger a false positive confirmation pop-up but the new name wouldn’t appear in the contact list. Now the newly added contact will be displayed promptly after the confirmation message. 
• MediaBox recipients couldn’t preview closed captions when playing videos shared from a Protected or Secure MediaBox, unless the sender had source file download enabled. With today’s fix, MediaBox recipients can preview with captions if the sender enables download on User Added Elements. 
• In some browsers, watermarks on videos would not be displayed in the correct position in the Player. While the watermark position can vary by the size of your display/screen size, we made sure the watermark is always visible no matter your screen size. 
• In MediaBoxes with many MANY files, we fixed a couple bugs: 
• Selecting “Download All” would actually only download the 100 files displayed on the current page. To improve this bad user experience, MediaBoxes with more than 1 page of files, will display “Download current page” so you know exactly what you’re getting. 
• Attempting to use the “Save to Space” function on over 500 files would return an error message. While this copy process can take some time, we added some horsepower (so we can support these large “Save to Space” operations) and updated our alert messages to let you know that it might take longer than usual to complete. 
• Fixed a bug in WorkSession that prevented the input field for “WorkSession Goal” to resize correctly to the amount of text you entered. Now, the field will expand or contract according to the amount of text and you can scroll through the text too! 
• A bug with two minds caused download problems for Catalog users handling files with custom rendered File Elements. For some Catalog members, standard download was the only way to download, while others could only download files via Aspera. Our fix makes sure that members can use either download options regardless of their linked File Elements.

May 5, 2021

What’s New

• In some closed captions files, breaks or spaces in the caption text would not appear correctly in the Ci player. We updated our player to better support these breaks in text because we all learned an important lesson in 2020 - physical spacing is key!
• If you had rows and rows of Workspaces and Catalogs on your Ci dashboard, you may have felt the page taking a bit longer to load. We’ve made improvements so this Dashboard page should feel a lot snappier. 
• The Ci RoughCut app got a styling update to be more consistent with our other creative apps and the rest of Ci. 
• Our Privacy policy has been updated. You can read the full policy terms here. 
• Routine (but important) pixel-pushing, button and icon repositioning or removal, and copy wordsmithing to deliver a five-star user experience.

Bug Fixes

• For some Catalog users, watching videos with closed captioning would result in poor video quality. We always want users to see videos in the best quality possible so this bug has been fixed. 
• A missing piece of code was forcing Catalog users to download File Elements using HTTP download without the option to use Aspera. While we’re proud of our fast and reliable HTTP download (and upload), we’ve restored the user’s ability to choose between HTTP or Aspera download once more. 
• Some caption files containing characters with accent marks, like ú, would display an additional duplicate character without the accent. This confusing cloning bug has been squashed. 
• If users launch a Source Frame Review while using the Audio Meters tool, the decibel threshold would lose its place once Frame Review is closed. Now your threshold stays put no matter what tools you launch or close and works better with other tools like Smart Clipping too!
• When previewing multiple files in a watermark-enabled MediaBox, if the user viewed the next file using the arrow key the watermark text would only display the filename of the file previewed first. The corresponding file names will now be displayed in the watermark as users carousel through files in the MediaBox.
• Some IE11 and Firefox users would see alerts for an upload error when downloading files via Aspera. Now, if the download is successful, you won’t see these confusing upload errors. 
• We fixed a bug that hid the custom branding experience on login screens when users opened secure MediaBoxes. 
• We found and fixed a bug in our password strength indicator that would not turn green (to indicate strong passwords). Our password scorer now will change from red to orange to green to indicate the strength of your passwords for log-in and protected MediaBoxes. 
• A bug in the password reset operation created a nightmarish time loop of unsuccessful password resets. We’ve all forgotten a password or two, so this cruel and harsh punishment has been amended. 
• When users pause a video playback then drag or click on another position on the timeline, playback would automatically resume. We’ve made our pause button “stickier” so now playback remains paused until you click play again. 
• When previewing a livestream in Ci, clicking on the forward/backward 1 frame or the +/- 3 seconds button would jump to the very beginning of the stream. Ci isn’t a time machine so you can’t watch a stream beyond the full duration of the live video, but if the playback cursor is adjusted to a position in the timeline where you can move forward or backward, you will now be taken to the appropriate points in the timeline. 

April 14, 2021

What’s New

• Ci just buffed Search again! When using ‘OR’ search (to search for results that include any of the search terms) you can now check for any search terms that DID NOT match. This is an easy way to double-check that all files you’re expecting have uploaded to Ci. After running your search based on a list of file names or unique identifiers, simply click on “View unmatched terms” above your search results. 
• Ci has supported file preview of non-media assets like documents, spreadsheets, presentations and, of course, PDFs. We’re thrilled to introduce a new in-line PDF preview experience for documents! Now, users can simply double-click a document to see the PDF preview in the Workspace or Catalog file preview page. This improvement applies to MediaBoxes as well so recipients can preview without opening a separate browser tab. To enable inline preview in a MediaBox, senders should select either the “User can download source files” or “User can download Ci generated preview” options.
• Customers with massive folder structures would sometimes encounter slow loading times. We loathe loading screens and slow-loading pages so we greased all the gears so that folders load instantly whether you have five subfolders or thousands.
• In Ci’s RoughCut app, EDLs were sent to users via email when exported from a Worksession. Now, users can download the EDL directly from the RoughCut session. 
• A tiny bug hid the “Copy link” text in the Send menu options when users are in file preview. Since we were already under the hood, we gave the Copy link UX a tune up so you can now copy the link to your clipboard in fewer clicks! 
• Hey Catalog Admins, we added tooltips to the Catalog Members page to better explain Members’ access details. You’re welcome. 
• The usual design enhancements, UI updates and copy polishing to deliver the ultimate user experience. You call it “wow factor”, we call it “kando.”

Bug Fixes

• In folders with many files and subfolders, when users select the ‘Get Info’ option to see the folder statistics (i.e. active file count, storage allotment) Ci would sometimes display outdated folder information if the folder had millions of files. You told us this data is misleading so Ci now displays an error message and asks users to try again. 
• In busy Ci Spaces, if an admin exports search results while file/s are still uploading to Ci, the report would display duplicate line items. We’ve instructed our report-baking elves to look out for duplicates so reports are always accurate. 
• When a user opens a folder in a Ci Space, then uses the folder navigation panel to browse other folders in a deep folder structure, expanding a folder that’s off-screen in the nav panel would warp you back to the folder currently being viewed. Now, when you browse folders on or off the nav panel screen, the folder that you interacted with stays on-screen.
• When creating a File Request or MediaBox, a bug in the notes field only displayed a single line of text at a time. Like elastic waistbands, the Notes field will now stretch with the amount of text added. 
• In the Image and VideoReview apps, the Export options in the More menu was missing the indicator for additional dropdown menus. Since Ci offers multiple ways to export comments and mark-ups from Image and VideoReview, we added a caret > to signal that you have choices. 
• Safari users would see player controls blocking the preview screen when in fullscreen mode. It’s hard to call it “fullscreen” mode with obstructed views so this bug has been fixed. 
• On the MediaBox management page, if you have lots of MediaBoxes, the scrollbar button would dig a hole under the fence and escape the page! We’ve secured the perimeter and the scrollbar will now stay put. 
• A UI bug in MediaLog made the term selection menu hideous and not to mention hard to use so we gave the term picker a much needed spring makeover. 
• We fixed a glitch in our export search results feature that prevented sorting by “Date Added.” Now, CSV exports will sort by “Date Added” in ascending order. 
• When a WorkSession included a special character in the WorkSession title, and a user tried to export a PDF, the download process would panic slightly, then return an error page. PDF download has learned how to handle special characters so you can always download PDF exports. 
• The custom metadata terms library stopped working - which led to users not seeing suggestions when entering custom metadata. These libraries are critical for quick, consistent metadata management so users will see suggested terms when they start typing in the metadata fields once more. 
• We fixed a bug that caused some videos to be ingested with missing audio meters data. 

March 24, 2021

What’s New

• Introducing Audio Meters (beta), a new tool to visualize audio levels directly in Ci’s Pro Player. This feature is currently only available to select customers in beta. To learn more about how the audio meter tool works or request a demo, please contact Ci Customer Success. The all-new audio meter tool features:
• Audio levels displayed as a bar chart next to the player window. 
• Frame-accurate display with audio levels visible on every frame and previewable (audible) when scrubbed.
• Users can set a decibel threshold to define audio peaks or silence and jump to the first and last frame above the threshold. 
• Note: The audio meter tool can only be used on files newly uploaded to Ci and is not supported on files uploaded prior to this release. 
• Ci now offers multi-factor authentication (also known as MFA and 2FA) to verify access to your Ci account. Users that enable MFA will be asked to verify themselves before logging into Ci by entering a code sent via SMS message. Note: to enable 2FA on an account, users must first verify the email address used for login. 
• Since we were under the hood to work on multi-factor authentication, we gave our login page a facelift. Due to the new layout, custom branded elements across several pages including the login, File Request, and MediaBox pages are affected. Updated branding element guidelines can be found in your Account Settings along with a new and improved preview tool.
• By popular request, we added share link functionality for WorkSessions. Now, you can simply copy and share a clean bite-sized URL found on the Edit WorkSession modal page. But don’t forget  members will need to be added to the WorkSession first in order to join the session. 
• The File Request contributor page got a spring makeover! The new layout spotlights your custom branding better so contributors know who’s requesting the files. 
• Company Network Admins can now view and copy the Distribution List ID in Account Settings. This is a critical ingredient for API wizards but the rest of us muggles won’t ever need this information. 
• We added asset ID and MD5 checksum information to the Technical Metadata section in the right context panel in file preview. The file / asset ID can be seen in some of our analytics reports so having this information for each file can help. Additionally, some users like to see MD5 checksum information for a file to ensure the upload or download made it intact. 
• The Trash page is where files go before they can be deleted. ‘Empty Trash’ is a nice way to say ‘delete forever’ but isn’t very clear. We replaced ‘Empty Trash’ with ‘Delete Forever’ because it just makes sense.
• Enterprise and Company Network Analytics data will no longer be displayed in Account Settings. Instead, all Usage Reports will be sent to the requestor as a downloadable CSV file in an email. 
• A Ci deluxe package of buffing tooltips, replacing icons, and polishing copy for the optimal user experience.
• In Catalogs, we removed the Activity Stream area in the context panel because there’s never anything to see there. 

Bug Fixes

• In protected or secure MediaBoxes, closed captions were not displaying properly when selected in the Pro Player. This bug has been fixed. 
• If a user added a Custom Metadata field with a value of zero (0), the custom metadata would think this field was empty and politely remove itself from the metadata section. Our fix will now make sure all custom metadata stays put, no matter what value is inserted. 
• We fixed a bug in the Action bar that would hide the Archive/Restore option in file preview. 
• In MediaBox, when a recipient opens a file preview the ‘Save to Space’ option would not be displayed. Now, the ‘Save to Space’ option appears on both the MediaBox and file preview pages. 
• When lots of files and folders are moved to ‘Trash’ at once, some actions take longer than usual. We realize it’s spring cleaning season so we’ve made fixes to make sure Ci can keep up the pace. 
• A bug in File Request was activating ‘Require contributor email’ even when the requestor disabled the feature. This pesky bug has been squashed.
• When Enterprise Network Admins created new Catalogs, they would be mislabeled as Workspaces. Roses are red, Workspaces are blue, Catalogs aren’t Workspaces so we fixed this for you!
• When using a FTP client in combination with a File Request to upload content into Ci from a camera, changing the File Request destination would sometimes break. We fixed this bug so you can simply update the File Request destination to get files to the correct folder in Ci without fussing with camera configurations in the field.
• In MediaLog, the ‘Notify new members via email’ option fell off the WorkSession modal menu. The notification option is back on the menu and unlike the McRib, it's not seasonal.

March 4, 2021

What’s New

• Ci now supports FLAC (free lossless audio compression) files. FLAC files can now be played back in Workspace, Catalog and MediaBoxes. Now that’s music to our ears!

Bug Fixes

• On smaller screens like mobile, previewing videos or audio files would display two sets of playback controls. Nobody likes unnecessary superfluous redundant duplication so we removed the extra playback controls.
• We fixed a bug in Ci player that would not allow playback of audio files without a thumbnail image. Now, audio files can be played whether it has a thumbnail or not. 
• Catalog Admins could not update a Catalog if it had more than 40 characters in its name. This odd bug has been fixed. 
• In the Smart Clipping tool, a bug would not allow users to include the first frame in the clip if a user moved the mark-in slider to the beginning of the video. Our fix will allow users to set the mark-in point anywhere on your source file. 
• When files are archived due to a storage management policy being executed, this activity didn’t appear in the Workspace Activity Stream. Archive activity will now be displayed whether files are archived manually or by a policy.
  

February 18, 2021

What’s New

• You can now add members to WorkSessions without sending invitation emails (aka flooding their inboxes). This feature also applies to adding new members to an existing WorkSession. To disable invitation emails, go to the Edit Session menu and uncheck the box “Notify new members via email.”
• Ever-important security updates to make sure our platform stays running so you can keep working.
• The usual polishing of design elements and pixel deep-cleaning by your UI beautification technicians.

Bug Fixes

• Sometimes playing back videos shared in secure MediaBoxes would stall if the viewer was using an iPad. Part of the problem came from a bug that we fixed last release, so this one has been iPatched.
• On the Team Workspaces page in your Account settings, the sort order arrows were pointing in the wrong direction and sorting on “Archived Source File Storage” was not working. Both sorting bugs have been fixed. 
• Sometimes, users couldn’t restore files that were archived in Ci. This could happen for a number of reasons but we’ve fixed this bug to make sure all archived files are restore-ready for you. 
• A bug in our Ci Player was preventing some Catalog users from turning on subtitles and captioning. Now all Catalog users  can preview videos with caption or subtitles from Ci player if a caption file element is attached to the file.
• In the notification email for files contributed to your File Request, when multiple files are contributed, clicking on [view] links always directs users to the same first file. Users had to click on < or > to carousel through the files but this is bad UX, which we do not stand for! Now, selecting [view] next to the file name will link directly to the corresponding file preview.
• For IE11 users, the list view column resize handles would appear in the wrong place - making it hard to drag. As Olivia Pope would say, this bug is “handled.”
• Under the Workspace Privileges section in Account Settings, the tooltip for Delete Files Forever has been corrected. 
• The File Request feature that allows you to specify file extensions allowed for contribution would not support extensions longer than 11 characters. Today’s fix now allows you to request files that have 12-character file extensions. 
• We removed a faulty and unnecessary checkbox option in the Edit RoughCut modal menu. 
• We squashed a bug in Account management that sometimes prevented Network Admins from updating Workspace settings (e.g. Workspace name) in their Company Network.

February 4, 2021

What’s New

• Achievement unlocked: Search has leveled up! File and folder names with lots of special characters like underscores and periods now return better and more relevant results when you use the quoted (phrase search) feature. Click on the ? in the search page to see more search tips.
• Save to Space (from MediaBox) saves a ton of time but we’re going to do you one better. Now, Ci enables MediaBox recipients to save all file elements (i.e. preview proxies, thumbnails, caption files) directly to your Ci Spaces - with your source files, of course. 
• We supercharged our Folder Summary modal page so it loads faster now. For massive Workspaces with millions of files, crunching these numbers takes longer so we’ll provide you with the last known summary info and let you know that the data might not reflect recent file activity. 
• The scroll bar elegantly resizes to the length of the page which can make the selectable area (scroll thumb) small on extra long pages. For longer pages, the scroll bar will now have a fixed height so it's never too small to find or grab. 
• We tinkered with the design of our filter and navigation panel - where you can filter search results, MediaBoxes, File Requests, WorkSessions and External Targets. They’re subtle changes so all you will notice is that it’s now easier to find your stuff in Ci.
• On smaller screens, the shared MediaBox folder indicator (blue diamond) wouldn’t stay on the folder icon so we called in MacGyver who fixed it with a shoestring(!)
• In list view, the column border would overlap with the sort icon (looks like two mirrored triangles) if the column width is sized just right. This overlap problem has been removed so you can sort no matter how you resize your columns.

Bug Fixes

• Downloading a massive folder (as in 10,000+ files)  would sometimes fail. We cleaned out some pipes, tightened some valves, and folder download is now fixed!
• When users ran a search that returned massive results (as in 100,000+ hits), the search export would occasionally fail. We did some more pipe cleaning and valve tightening and voila! CSV export is back baby!
• We fixed a bug that stopped files in ‘Limited’ status from being archived or restored. Bug has been archived, order has been restored, and if you feel like nerding out, you can learn all about “limited” status as well as Ci’s file statuses here. 
• In MediaBoxes with watermarking, the position of the watermark would sometimes slip out of place. Like every good production assistant, we got some gaffer’s tape and fixed the problem.

January 21, 2021 

What’s New

• New Year, new features to Ci! We’re thrilled to bring you frame-accurate source file review in the Ci Player. This tool allows you to review video frames with navigation arrows that let you move frame-by-frame so you can review at source quality, create frame grabs, or download the source frame directly. Contact Ci’s Customer Success Team to turn on this feature. 
• Catalog administration just got a whole lot easier. Here’s how: 
• Catalog Admins can now update the Catalog name and modify the storage allocation. To update your Catalog settings, go to the Catalog Overview page in Account Settings. 
• Catalog Admins can now manage the list of Catalog Admins so you don’t have to Admin all by yourself! 
• Catalog settings are also accessible by clicking on the gear icon in the Dashboard or right-clicking the Catalog to select ‘Manage Catalog’ or ‘Manage Members.”
• Last month, we rolled out bulk MediaBox management for MediaBoxes in a single Workspace or Catalog. Now, you can close multiple MediaBoxes from all Spaces across all your Networks! Power users with 250+ MediaBoxes can select MediaBoxes from multiple pages. Who’s ready for spring cleaning?
• When creating a File Request, you can now restrict the types of files your contributors can upload by specifying which file extensions are accepted. This feature helps make sure contributors upload the correct file format (in case they don’t read the instructions.) Set your file type permissions by expanding the Advanced Settings menu in the Create File Request modal page. 
• In Account Settings, some Enterprise Network Admins found that Catalog usage was missing on the Networks & Catalogs page. Usage metrics for Catalogs are now available and if a Enterprise Network Admins is also a Company Network Admin, the user will be able to view the Catalog Overview page for additional Catalog details.  
• Files uploaded to Ci go through many mundane but essential processes like generating previewable proxies. To clarify what the orange “Processing” tag means, we spruced up the tooltip to better explain what’s happening to your files and how you can start using these files. 
• Last month, we rolled out direct links to files and folders for Workspace members and we’re already making upgrades! Now, when users open a direct link to a file (or folder) that is deep in a folder tree structure or found on ‘page 4’ of a folder, users will be linked to the correct page and the file will be pre-selected so you can take immediate action on the file. 
• On the MediaBox, File Request, and WorkSession management pages, the number of recipients or members is displayed in the Context Panel. Users can click on this number to see the current member names and add new members. This was working fine functionally but we gave it an elegant makeover. 
• When previewing videos in thumbnail view, the red scrubbing bar would appear behind the ‘favorite’ star but in front of the runtime. Our Design team hated this inconsistency so the scrubber will now appear behind other thumbnail elements.  
• UI improvements to make sure you always have a great Ci experience - no matter your device or  network connection. 

Bug Fixes

• A WorkSession bug was preventing VideoReview and ImageReview comments from being exported. This bug has been fixed and comments can be exported to PDF or as NLE markers in VideoReview. 
• When exporting Catalog member activity as a CSV file in Account settings, MediaBox counts were not appearing on the generated CSV. Now, the MediaBox count will match the count that is displayed on the Members activity page. 
• Sometimes we would mishandle caption codes, causing closed captioning to break in the Ci player. This bug has been fixed. [audience cheering]
• When using the “Go to the parent folder” feature from search results, users were not finding their file on the page.  We fixed the bug that was directing users to the first page of the folder and will now link directly to the corresponding page of the parent folder.
  
• The Zoom tool was refusing to work with our Crop Guide tool, preventing users from zooming into areas that were outside of the cropped area. The Zoom tool has been given a yellow card and will now play nice with the Crop Guide. 
• Enterprise Network admins with many Spaces and many more users were having trouble generating the usage reports from Account settings. Now, reports will be generated successfully. 
• While using the Smart Clipping tool, the bubble displaying the mark-in and mark-out points were hidden off-screen when clipping occurred at the beginning or end of a video. The mark-in/out timecodes will now be displayed at both ends of the file and everywhere in between. 
• When creating a MediaBox with files with very long filenames, the ‘Content’ page in our MediaBox modal screen would get a tad disorganized. We’ve tidied up the page so that filenames short and long will appear neatly inside our modal screen. 
• Sometimes when users preview videos shared in a MediaBox, preview a video then click on the next arrow, the next video would begin playback from the same timecode where the previous file left off. This wacky bug has been fixed so now you can preview files from the beginning of the file.

December 22, 2020 

What’s Nice

• Ci is introducing two new ways to manage ImageReview, VideoReview, MediaLog WorkSessions. WorkSession creators can now choose between 1) allowing all WorkSessions members to self-manage invitations, or 2) the creator can single-handedly control all WorkSession invites. Learn more about how to manage WorkSessions here. 

Naughty Bugs

• Small but fast-spreading bugs snuck into the File Request management, WorkSession management, Favorites and Trash pages, resulting in empty pages for some users. These bugs have been exterminated. 

December 17, 2020

What’s New

• We made several improvements for Ci users on mobile devices: 
• Cleaned up the spacing and layout of our Account Settings page 
• In file preview, the ‘Show in Folder Navigation” has changed to two navigational options. You can now go “Up one folder” or return directly to the “Top of Workspace.”
• Removed extraneous icons like “Thumbnail size options” (Don’t worry, this is still available on larger screens!)
• For consistency across our UI, the icon to open the Context panel (where you can find file/folder context) is now an arrow pointing left. 
• Updated the copy on the global search modal page to fit better
• On the file preview page, the dropdown menus for “Send,” “Download,” Launch app,” and “More” were aligned to the left, resulting in the dropdown menu options bleeding off of the page. With the dropdown menus now realigned, users can now see all dropdown options including on mobile screens.
• To make sure we’re all on the same page, we renamed our frame grab feature from “Capture Frame” to “Create Frame Grab.”
• On the MediaBox Management page, users can now select multiple or all MediaBoxes within a specific Space (Workspace or Catalog) and close the selected MediaBoxes in one fell swoop. 

Bug Fixes

• We discovered and fixed a bug that prevented users from launching apps when a file that is imported to Ci via our bring-your-own-storage functionality. Now users will be able to playback or preview files in ImageReview, VideoReview, and RoughCut.
• In MediaBoxes opened in Internet Explorer 11, the volume controls would sometimes land in the wrong area of the playback controls. This bug has been fixed. 
• We fixed a tiny design bug on our notification email to make sure your custom branding image (usually your company logo) fits our template better. 
• On smaller (mobile) screens, the Account settings header tried to hop into a chimney and make its way into the center of the page. Our elves have secured the navigation header back to the top of the page. 
• Sometimes when users try to change the sort order on the MediaBox management page, a sneaky bug would steal our MediaBoxes, resulting in no results shown. While we’re still looking for the culprit, all MediaBoxes have been returned to the page.

December 2, 2020

What’s New

• By popular request, we are introducing direct links to folders and files! To get the link, simply select the file or folder you want to share, open the Share menu (by using right-click or the Action bar) and select the ‘Copy link’ option. Remember, only users with access to the containing folder can open the link, but you can always rely on a trusty MediaBox to share with other users.
• Ci now supports custom Catalog permissions. In addition to the five default Catalog member roles, you can set up custom roles to configure permissions according to your needs. Contact Ci Customer Success to learn more or set up custom Catalog roles. 
• Network admins can now see a full list of Spaces (that’s Workspaces AND Catalogs) that a member has access to from the Network management page. Both Enterprise and Company Network admins can find this feature on the Members page of their networks. On the Members page, click on the users’ icon (looks like a group of people) next to the trash icon on the far left of the page. Note: this page lets admins see all of the Spaces a member belongs to but the admins will need to click on the trash icon to open the revoke page to modify members. 
• Catalog Admins now have the ability to delete Catalog User Groups. When a User Group is deleted, access to all folders will be revoked in one fell swoop. To delete a User Group, go to the User Group page in Catalog management and select the Trash icon next to the Edit (pencil) icon. Note: User Groups cannot be deleted if the Catalog Folder Admin is a member of the User Group and there are no other Folder Admins assigned.  Once you assign a new Folder Admin, you can proceed with deleting the User Group.
• We clarified the tooltip for MediaBox exports. The updated copy now better explains which MediaBoxes are included in the CSV for all you power users with multiple pages of MediaBoxes (yes, that means 250+ MediaBoxes).

Bug Fixes

• For you Enterprise Network admins, we fixed a reporting bug that would always display the Total Storage Size for all Catalogs & Networks as “0.” While the correct data was available on the Network management page, we’ve made sure the data is reflected in the exported spreadsheet. 
• When a MediaBox is opened, the MediaBox Notes (found on the left of the screen) had a dark overlay making longer MediaBox Notes hard to read. We removed the overlay and have a more visible ‘Show More’ button so MediaBox recipients know to click to expand for more info. 
• We found and fixed a bug that was preventing Internet Explorer 11 users from downloading files. 
• Sometimes our wires get crossed, like when users in file preview switch between different File element types using the ‘Select Element Type’ menu. A popup alert would claim ‘Couldn’t find selected asset page’ even though the file elements are displayed. We’ve wrangled our overzealous alert notification.
• When users tried to open a file they don’t have access to, they saw a blank Workspace or Catalog screen. It turns out our 404 error page had too much Thanksgiving turkey and was taking a nap but now back on duty.

November 9, 2020

What’s New

• Ci generates several preview proxies when files are ingested into Ci. For customers who have premium proxies (up to 2K proxies), you can now leverage the highest resolution proxy available in VideoReview, which means you can zoom in and nitpick every frame. 
• We made a few improvements to make file navigation in Ci easier. First, when using ‘Open in parent folder’ from search results or the Edit MediaBox modal page, we will link you directly to the folder page where your file can be found. This is especially useful for files in high-volume folders when files span across multiple pages. In file preview, you can now navigate to the same file by copying the browser URL, even if you have changed your sorting preference, you will be directed to the appropriate page where your file appears. 
• Company Network admins saw storage usage lumped into one column with Workspace storage allocations and percentage used (e.g. 70 GB / 100 GB (70%). Based on feedback we received, we 1) moved ‘storage allocation’ to its own sortable column and 2) added an ‘Export’ button which allows Network Admins to download Workspace usage as a CSV file. 
• Some Enterprise Network Admins found their Members page would take time to load. Loading screens are a great excuse to grab a cup of tea but unproductive so we optimized rendering, sorting and search to reduce your load time. We also added the ability to export this list of members to a CSV file.
• Ci now allows users to export two reports from your search results simultaneously. 
• We made behind-the-scenes improvements so the content preview or MediaBox management pages don’t freeze when you load our list view - because waiting for pages to load is so 2010. 
• When revoking member access across an Enterprise Network, the user access modal page now displays the Company Network name in addition to the Space name. 
• To make navigation on the MediaBox management page a little easier, Ci added support for up ↑ and down ↓ arrow keys so you can quickly scroll through MediaBoxes (while displaying MediaBox details in the Context panel.) So efficient!
• For Catalog enabled accounts, Enterprise Network Admins can now create new Catalogs on-demand. To set up, go to the new “Catalog & Networks” page in Enterprise Network management. The new ‘Create a new Catalog’ modal page allows Admins to name the Catalog, set the storage allowance, and assign the Catalog admin(s). 

Bug Fixes

• Our Crop Guides tool forgot about Daylight Savings and stopped allowing users from entering margin pixel values (margins could still be dragged to the correct position). We’ve reset our clocks and you can now manually enter values OR drag the margins in our Crop Guides.
• For users with large numbers of MediaBoxes, searching across your MediaBoxes could lead to funny behavior. If an user ran a search returning a lot of results but then they moved on to another search query, Ci would try to return both search results. Now, you will only see the results from the most recent search query.
• Swapping your sorting preferences from ascending or descending in file preview would sometimes confuse us, resulting in displaying an empty folder. We realize this is alarming to users, so we will sort files in descending order by default if we notice anything is off.
• On the Enterprise Network and Company Network Analytics page, sometimes the monthly report would display data improperly appearing ‘broken.’ This bug has been fixed. 
• Ci Player was having trouble figuring out how to handle NDF videos for some framerates. When users entered a timecode, the player would take you to the wrong timecode. Turns out it’s easier to get Ci Player to display the right timecode than teaching your kid how to multiply by 8…
• When playing audio files, our overzealous player would try to display frame count, which doesn’t make sense so we’ve removed this display option in Ci player.

October 22, 2020

What’s New

• For better monitoring of shared content, Network and Catalog Admins can now run a MediaBox Inventory report. Whereas users can view (and download) MediaBox reports per Space in Ci, this Inventory report allows Admins to generate reports across all Spaces on one report (Note: Enterprise Network Admins can also create reports across Company Networks). Reports can be generated for either Open MediaBoxes (only) or All MediaBoxes (Open, Closed, or Expired). To run the report, Admins can go to the Analytics page in Account settings and the report will be emailed to you as a downloadable CSV file. 
• By popular demand, Ci now recognizes URLs in File Request Notes and turns them into clickable links so you can access links faster.
• Improvements to the ‘Choose Plan’ billing page including support for smaller screens and navigation options to return to your Account Settings. 
• To make Space navigation easier, the “Jump to Space” search function in the upper left of the Space navigation menu will now default to search across All Spaces, even if you have selected “Pinned & Recent” view. 
• Every paint job needs a top coat so we upgraded the logos in the new email designs to get that polished look.

Bug Fixes

• Our high-speed HTTP upload would trip up sometimes when handling very big files, as in Gigabytes for a single file. Since we know Ci can handle it, we fixed the blockage and supercharged the uploader to enable upload no matter the size. Got a 10 GB file you need to upload? Bring it!
• A Smart Clipping bug would not display the mark-in/out times in the timeline or allow users to save clips from a livestream. We’ve fixed the bug so Smart Clipping supports files and livestreams.
• Fixed a bug that prevented some Android mobile device users from previewing files in full-screen mode.  
• When using the ‘Download the MediaBox list as CSV file’ feature from the MediaBox management page, some users found all of the data compiled into one column, making it difficult to read. Now, the CSV file will be organized in columns corresponding to the fields displayed on the MediaBox management page. 
• After using the ‘Manage columns’ tools to reorder columns in list view, if a user tried to resize the column width, the columns would fall apart or change the width on the wrong column. This bug has been fixed. 
• Exporting a PDF of comments from an ImageReview or VideoReview WorkSesssion should directly download the PDF to your browser’s designated download folder. However, a bug caused the downloaded PDF to open directly in your current browser tab. We returned this to the intended behavior.

October 7, 2020

What’s New

• Restoring files from archive could sometimes take longer than it should so we made improvements to handle the requests more efficiently. 
• Spruced up email design for notifications like WorkSession invitations, MediaBox notifications, reporting, and more!
• Improved the look and feel of the ‘Choose a Team plan’ page to support both dark and light mode users.
• Cleaned up some design inconsistencies in the context panel.

Bug Fixes

• Someone tripped up and broke the full-screen feature in the Ci player causing the video to stay in the smaller dimension of the browser window.  This bug has been fixed so the video will expand to full-screen and fit to scale as the window is resized or the full-screen view is collapsed. 
• When creating or editing a MediaBox, the distribution list modal window appeared ‘out of order,’ opening behind the MediaBox window.  Now, when you click on ‘View’ (list details) the distro list modal will appear above the MediaBox window. 

September 24, 2020

What’s New

• We made a couple updates to our search functionality: 
• To improve the relevance of search results, search will no longer return results based on Workspace or Catalog name, Company Network name or file type.
• In search results, you can now sort the results by Type, Size, Added by, Last activity, Space, Archive Status, or Network in addition to Date added, Name, and Relevance.

• By popular request, we made several improvements to our Crop Guides feature: 
• Users can now move any part of the guide outline (so we removed the corner guides).
• While in Crop Guide mode, playback will be disabled unless a user clicks on the play button in the player control. 
• Crop guides have also been enhanced to work well in full screen view or zoomed in (using our zoom tool). 
• We boosted the Account Settings Analytics usage reports so admins can get a clearer understanding of storage:
• Added a column for ‘Copied File Count.’ When a file is copied between separate Spaces or within a Workspace, the file is counted as a copy. A file copied within a Catalog is not counted as a copy.
• Added a column for ‘Copied Source Storage (GB)’
• Renamed ‘Source File Count’ to ‘Unique File Count’
• Renamed ‘Source Storage (GB)’ to ‘Unique Source Storage (GB)’
• Added an info icon explaining what each metric means
• These updates will also be reflected on report exports.
• We added a Note feature to File Request. This field allows File Requesters to write a note to contributors (such as specific instructions to the uploader). Pro tip: Notes can be added to existing File Requests too!
• Users can now export the data from the MediaBoxes management page as a CSV file. To export, users can simply select facet criteria (e.g. MediaBox type, Status) from the filter panel, then click on the ‘Download CSV’ button in the top action bar. Please note, for users with multiple pages of MediaBoxes you will need to export each page by going to that page and clicking the export button.
• On the Catalog management User Groups page, Catalog admins can now search for members faster by typing a member’s name or email address in the search field.
• Made small design updates on the banner elements on the Account Management page (e.g. Open Navigation, Search, Account Settings) to improve discoverability. 
• In the folder navigation panel, the ‘Jump to folder’ field and Workspace folder now stay at the top of the panel.

Bug Fixes

• Fixed a couple bugs in the smart clipping feature: 
• For some videos, the mark-in and/or mark-out frames were not matching the selected mark-in/out points. 
• The final ‘mark-out’ frame was not being included in the clip created. Clip now includes the mark-in and mark-out frames (and of course, everything in between). 
• We fixed a bug that was blocking some users from editing the watermarks in MediaBox content.
• If a file has been copied to multiple folders in a Catalog, and a user exports search results to a CSV file, the report will include every folder where the file has been copied to.
• In Catalog search results, we fixed a bug that disabled the ‘Delete’ button if two or more files were selected. 
• Cleaned up some design issues on the Catalog member roles modal window. (This chart explains all the permissions available per member role).
• You can view all of the associated MediaBoxes from the “Shared in MediaBox” link in the Context Panel. Once users edit the MediaBox, the “View MediaBoxes” modal window would stay in front of the ‘Your MediaBox is ready!’window. This bug has been fixed. 
• Network admins using Firefox were baffled by a notification bug. When a new Team Workspace was created, a failure notification would appear even if the Workspace was correctly created. Now, the success notification will appear instead. 
• In the Context panel, files uploaded using Aspera would flicker ‘Added Via HTTP’ and ‘Added Via Aspera Connect.’ We swapped the bulb which fixed things.
• In Network analytics, we learned that MediaBoxes created by revoked users would sneak into the Network Admin’s pile, artificially boosting the Admin’s MediaBox count. They’ve been grounded indefinitely.
• Search wasn’t handling long Workspace and Catalog names very elegantly so we made it work (but we’re looking for ways to make things prettier.)
• When users on fast connections uploaded folders with Aspera, sometimes the folders would duplicate. We addressed this first world problem to prevent duplication.
• When a file is copied across multiple Catalog folders, you can now search by the parent folder name in addition to the folder name. 
• The scrollbar was getting in the way of the right cropping guide so we removed that blocker. 
• On the Catalog admin page, user group members will now be displayed in alphabetical order by name, followed by email addresses if a user is not registered yet. 
• On the Copy to Space modal window, long Space names were cut off in the navigation pane. Longer names are now wrapped so you can read the full name. 
• Searching with hundreds of keywords would get in the way of your search results so we added a scroll bar. Easy peasy.
• It takes a few hours for our usage tracker to compile usage reports. Instead of showing 0 for incomplete data, reports will only return data for the last day that we have complete data collected. 
• A framerate issue was causing Smart Clipping problems on some MOV files.
• Pushed a few pixels and fixed a couple typos here and there.

 

September 2, 2020

What’s New

• We now support subtitles and captioning in Ci player! Users can upload caption and subtitle files as File Elements. Once these text files are uploaded (yes you can upload multiple files!), click on the “Subtitles/CC” button (looks like CC icon) in the player controls to select the text you want to preview.  
• Every 2 minutes, a Ci MediaBox shares valuable content. As fans turn into MediaBox savants, we’re making updates to improve MediaBox functionality:
• You can now preview/playback a file and folder from the ‘Edit content’ menu when editing content in an existing MediaBox. On the “Edit MediaBox” modal window, click on the ‘pop-out icon” (looks like a square with an arrow flying out) to preview the file in a new browser tab. 
• We updated the create/update MediaBox menu to better explain how sharing archived content via MediaBox works. To clarify, you can send archived content in a MediaBox for preview and download - however the recipient will not be allowed to use the “Save to Workspace” feature unless the file is permanently restored. 
• Related, we updated the Restore File modal window to better explain the limitations of files in Temporary Restore status.
• For our largest Enterprise networks with lots of users (and activity), we made performance improvements when revoking members from a Company Network or Enterprise Network.
• On the Members page of Network management, we removed the reference to expired MediaBoxes in the tooltip since we don’t count expired MediaBoxes here anyway. 
• To improve Catalog user management, you can now copy + paste multiple email addresses in the “Add new members” field when managing User Groups. 
• Introducing two new keyboard shortcuts for framegrabs in Ci player. Here’s the full list: 
• [NEW!] Grab frame: F
• [NEW!] Frame grab and set as thumbnail: Shift+F
• Pause: K
• Fast forward: L
• Previous frame: K+J or ← 
• Next frame: K+L or → 
• Play / pause: spacebar
• Navigating through deep folder structures can be challenging. To improve navigation, we are adding the “Show in Folder Navigation” button in the content view dropdown. Users can directly jump to the folder (highlighted blue) in the right-hand Folder navigation panel. 

Bug Fixes

• We found an issue with how we handle frame rates for some videos which impacted frame grabs and playback when moving frames forward. With this fix, frame grabs and the timecode in Ci player will now match your source files. 
• Users that log into Ci using SSO authentication were getting an error page when attempting to access content from a direct URL link - even after authenticated single-sign-on. This has been fixed so logged out users can navigate to ‘deep’ URL links by simply logging back in. 
• If a file/folder is shared via MediaBox, you can view the MediaBoxes by clicking on the “Shared in MediaBox” link in the Context Panel. However, when users clicked ‘Edit MediaBox”, the attention-craving “View MediaBoxes” modal window would stay in front of the Edit MediaBox window. Now, the Edit MediaBox window will pop-up to the top. 
• We learned of an issue around downloading restored files. Users could download (multiple) restored but a bug prevented users from downloading the parent folder. Folder download is now enabled and order is restored. 
• We discovered a bug in the “carousel’ feature for previewing files in a folder. Previewing in carousel mode would sometimes trigger unrelated thumbnails to appear in the File Elements area. This bug has been fixed.

August 12, 2020

What’s New

• Ci now offers a whole new space for enterprise media asset management, Ci Catalog. With granular access controls and simple user management, Catalog is designed for media management across the entire media life cycle.  Read our press release or contact us to request a demo. You can also find Catalog-related user guides here.
• Audiophiles, we hear you! Ci now generates higher quality audio proxies for new audio AND video files uploaded to Ci.
• VideoReview and ImageReview got styling updates to be more consistent with the rest of Ci. 
• On the ‘Sent to External Target’ page in Workspace and External Target page in Network management, we now display the name of the target node (as well as the IP address) so you have more context on where you’re sending content to. 
• When Archive customers wanted to permanently restore an archived file that has been temporarily restored, you had to wait for the file to return to ‘Archived’ status. Now, you can permanently restore a file that is in the ‘temporarily restored’ state - because you should always be allowed to change your mind. 
• To help you navigate across folders faster, we upgraded the ‘Jump to folder’ to return more relevant filter results. 
• In most areas in Ci (e.g. content preview, search, and MediaBox, File Request WorkSession management) you can now resize the width of the columns in list view. 
• In the Company and Enterprise Network management view, we made performance improvements for the Members page to load faster.  
• We REALLY wanted everybody to know about the new Zoom tool we added to Ci Player last month. Now that everybody’s caught up, we are setting the Zoom tool to hide itself when there’s no activity (mouse cursor stops moving). 
• Our metadata terms library is especially helpful when gathering files and metadata from external contributors via File Request. To improve this experience, we updated the styling in File Request forms so that term suggestions are easier to read. 

Bug Fixes

• A bug was incorrectly rounding up the runtime for video files. After brushing up on our rules for rounding off numbers, the runtime will now be displayed to the nearest 3-digit milliseconds. 
• In Ci Player, the Zoom tool and Crop Guides wouldn’t play nice with each other so we stepped in and made sure both tools act properly with each other and Ci Player going forward.
• To make sure users don’t lose their orientation when hopping between folders, Ci will take you to the first page of folder content each time you navigate to a new folder. 
• In Spaces with lots of upload activity, using shift+select to select files could unintentionally select folders too. If you are selecting individual files, Ci now will make sure you don’t pick up anything extra.
• We fixed an alignment issue that some Safari users found in our ‘empty’ screens and screen loading animation. 
• Workspace is a Space for seamless team collaboration so expired/closed MediaBoxes and File Requests should be available to all Workspace members to re-open. 
• We found and fixed a bug that occurred when adding custom metadata on a File element. If an element is still uploading or rendering, the metadata menu will no longer disappear once the status of the element changes. 
• Sometimes, users would find outdated data when using the ‘Download contact sheet’ feature in MediaBox. We’ve made some backend fixes to make sure that the contact sheet is always up-to-date with fresh data.
• We show how files are added to Ci in the context panel. A bug temporarily broke this but we now show the method in which a file is added in the ‘Added via’ field - even while a file is uploading or processing. 
• Fixed a gnarly bug that was preventing custom metadata from being added or edited on custom render elements and clips. 
• Fixed a bug that prevented users from updating a File Request if metadata was requested from the contributor and some of the metadata included ‘Read-only’ data.
• Fixed a bug that displayed custom metadata incorrectly in the context panel if the wrong mix of numbers and special characters are combined.

July 20, 2020

What’s New

• Ci now supports input from RTMP streams! From the ‘Live Stream’ option in the ‘Add New’ menu, you can select either HLS or RTMP. Server and key info for RTMP push will be displayed and can be copied to your clipboard. While streams are live, you can also click ‘View live stream information’ in the Context panel to find the HLS or RTMP details. Live stream support is an entitlement for Enterprise customers, contact us to enable RTMP support on your Workspace.
• We also made some big changes to Ci Player for videos and images: 
• The all new Crop Guides feature allows you to set cropping guides on-frame and save the settings to the file’s custom metadata. Choose from 6 aspect ratios, import your own crop guides from file metadata or drag the guides to customize the cropped area. The tool is located next to view settings (looks like a rectangle with rivets) in the control bar. 
• The Ci Player now supports display of zero-based NDF timecodes in addition to embedded timecodes. Select your preferred time display format (timecode, runtime, or frame!) by clicking the caret in the playback controls. 
• Users can now zoom in on videos to make sure everything is pixel perfect. The new Zoom tool is located in the top left corner of the preview area with control options above the mini-preview window. 
• You can jump to a specific time or frame by typing the time directly in the control bar.  
• In Enterprise and Company Network management, we’re adding search to the Members page. Network Admins can now search for users by name or email address. Farewell to scrolling and ctrl+F!
• For Networks with metadata templates enabled, we gave the custom metadata menu a styling update and also added a small thumbnail preview.
• Audiophiles, we heard you! To prove it, we’re adding a new default thumbnail icon for audio files (looks like audio waves). And, for extra credit, we also refreshed the default thumbnails for video, image, document and closed caption files too.
• By popular request, Network Admins will no longer be allowed to view Workspace content unless they are explicitly added to a Workspace. For Admins, this should help clean up noncritical Workspaces cluttering your Dashboard.
• Custom metadata fields that are part of a metadata template will now be listed first followed by customer metadata fields. 
• Improved how we handle folders in list view. In Search, the ‘Folder’ column now displays the parent folder name. In Workspace and Search pages, the ‘Type’ column now clearly shows type as ‘Folder.”
• In the CSV data export for MediaBox Activities (found on the Analytics page), Network Admins can now see the percentage watched for videos shared in a MediaBox.
• Summer styling clean-up on the WorkSession management menu and member picker (dropdown) menu. 

Bug Fixes

• When adding files to an existing MediaBox, the ‘Add to MediaBox’ menu only displayed the most recent 30 MediaBoxes. A different bug hid the ‘Add to MediaBox’ button, for users on smaller monitors. We’ve addressed both bugs so now you can now find and add to existing (active) MediaBoxes simply and smoothly. 
• Many moons ago, we enabled document preview in download-enabled MediaBoxes. This feature became disabled but it is now back in operation! Users can now once again preview MS Word, Excel, PowerPoint, PDFs, and text documents from MediaBoxes by selecting the ‘Preview PDF in browser’ button.
• When viewing search results in list view, if a search result is tied to a published MediaLog entry, we now display a MediaLog icon next to the filename. 
• Enterprise Network admins had to deal with broken sorting on the Networks page. Order has returned and now you can sort Company Networks by Workspace count as well as active and archived file count and storage. 
• The Copy Elements menu took an ugly turn when users attempted to ‘Copy elements to another file.’ Firefox users would find the table overflowing from the menu page. We’ve fixed these bugs so now you can smoothly and comfortably select your Space, Folder and file. 
• Metadata templates with term library-enabled fields were designed to help you add consistent metadata. The dropdown menu of suggested terms that wasn’t wide enough (cutting off critical words) has been fixed to fit to width.
• In MediaBoxes containing images, we fixed a bug that wouldn’t fit the full image on screen. Our image preview will now resize according to the source image size. 
• In list view, sorting by the “(Company) Network” field would cause folders to appear empty when there are indeed files inside. To prevent confusion, we disabled sorting by Network. 
• We fixed the bug that would activate the preview carousel when using the arrow keys while entering custom metadata info for a File Element.
• The ‘Select Space’ dropdown in the ‘Copy Elements to another file’ menu did a ‘meh’ job of handling long Space names. This dropdown now has a better handle on short and long Space names.
• Fixed styling issues on the asset preview page (File Elements) for Internet Explorer 11 users. 
• When a Workspace owner accessed a Workspace they owned, this activity wasn’t registered correctly in the ‘Last accessed’ column of the members page for Account Settings. Owners are important Workspace members too so all users will be treated fairly from now on. 
• The restrict ‘File Types Allowed’ feature on File Requests was being overly selective on files allowed (blocking file types by case-sensitivity) so we’ve laxed the restrictions to allow both .mxf and .MXF files.
• Fixed a bug that was causing issues when some users tried to upgrade or downgrade Team Workspace plans on the plan management page. 
• Technical Metadata was not appearing in the Context panel if a file was still processing, or in ‘Limited’ status. Since technical metadata can be useful in understanding what file is being uploaded, we fixed this bug to display technical metadata while a file is still processing. 
• Some MediaBox recipients had problems copying the password from password-protected MediaBox email notifications. This is now fixed.

June 11, 2020

What’s New

• In Workspace, users can now add custom metadata to custom File Elements (user-uploaded or generated by Ci) if the Company Network has Element Metadata enabled. Contact us to learn how to set up custom metadata on Spaces in your Company Network. 
• Fixed a small typo in the Publish All Logs menu in Medialog. If you didn't know, this action allows members to see log data in search and enables automatic publishing for future logs. 
• When another user adds a file to the Space you are working in, the blue "click to refresh" alert now appears at the bottom of the page. This makes sure the alert doesn't get in the way of the action bar. 
• If a file has published logs, the MediaLog icon appears in the bottom corner of each thumbnail. The wrong icon was appearing, but we fixed it to the correct icon. 
• On the 'Copy/Move to Another Folder' menu, the blue diamond indicating shared folders had a styling issue that has been corrected. 
• In addition to a few styling improvements, the 'Copy/Move to Another Folder' screen now has a field to allow users to find folders faster. When users start typing the folder (or subfolder) name in this filter, you can jump to folders from the suggestions. 
• We added Company Network and Space fields to the right context panel so you never find yourself lost at Ci (pun intended). We also added this to the list view in Search results to make sorting easier. 
• In the Download dropdown menu, icons have been updated so users can quickly see the difference between the download options. 
• The MediaBox landing page got a fresh new paint job to better match the Ci 'light mode' experience. 
• Users can now right-click on any empty space in the content preview area to trigger actions that are available within the folder. 
• The revoke user screen on the Network members’ management page now shows when a user is a Workspace owner and includes a direct link to the Workspace admin page to make it easier to replace the Workspace owners. 
• We unified the “revoke user” experience across Company and Enterprise Networks. 
• When copying a file to another folder within the same Workspace, all Elements (i.e. custom renders, frame grabs, user uploaded elements) will now be copied with it. Note: this capability has not been implemented for folders quite yet.
• Styling update to make sure the "Add Distribution List" option appears correctly on the WorkSession management screen. 
• We fixed the wonkiness of the blue badge on the Recently Added menu. The badge displays the number of Recently Added files and won't look crooked even when 99+ files are added. 
• To clarify the context of your Spaces, the Company Network which your Space is affiliated with will now appear everywhere that your Space name appears. Pinky swear. 
• On the Networks page of Enterprise Network management, we now display the Total Storage Count and Size, which is the sum of Active and Archived Storage across your Network. These columns can also be sorted by clicking on the column headers. 
• File and folder metadata fields are now ordered according to the priority prescribed in the metadata template for the Company Network. 
• The Members page on the Enterprise Network management page got a few updates: 
• Verified emails are now indicated by a checkmark next to the email 
• To remove member access you now will need to click on the revoke user icon (trash bin) 
• Added a Catalog column. 
• When a user is added to a Catalog folder, the user will now receive an invitation email. When a user is added to a Catalog user group and given access to multiple folders, the user will receive an email with a summary of the folders they have been added to. 
• The Members section of Catalog admin page now allows for the table to be copy + pasted to a spreadsheet. 
• Catalogs are now included in Analytics usage data in the Enterprise Network account management page. 
• Catalog users can now copy a file using the "Copy to Space" option in the Share menu. This feature allows for copying files to another Workspace or a Catalog. 

Bug Fixes

• Transfers launched via Send to Aspera target were not showing progress percentage. This is working now. 
• When previewing videos, some Internet Explorer 11 users were seeing the player controls overlapping with the timecode and other playback controls. The timecode now displays center-aligned giving you space to access the other controls. 
• Made improvements to help users select more precise mark-out points when using the filmstrip bar to create a video clip using the Smart Clipping tool in file preview. 
• In the External Targets page in the Network management settings, we removed the "Last Used" field. To see when files in a Workspace have been sent to an external target, simply click on the "Sent to External Target" icon (looks like a reticle) in the navigation panel. 
• On-screen notifications were improperly formatted if the file or folder contained an apostrophe or double quotation marks in the name. Like Joey Tribbiani, we're "sorry." 
• Sometimes we go above and beyond with our tooltips - literally. The tooltips in the Create Video Clip screen, extended above the visible page so we took a chill pill and adjusted the position of the tooltips. 
• When sending a MediaBox with Element download enabled, all File Elements including clips generated in Ci should be available for preview and download. The bug blocking this function has been fixed and clips saved as Elements will now be included in MediaBoxes.
• We found a bizarre bug in search that prevented long filenames to not return expected results if quotation marks were used to find an exact match. Turns out an obscure 20 character limit was preventing our search from working properly so this limit has been lifted. 
• If a video filename is changed while a clip is being generated from said video, the render would get stuck 'waiting.' Clips can now complete rendering independent from any actions taken on the source file during this time. 
• We gave the premium proxy generation a bit of an overhaul to improve the experience. First, we're introducing one 'Generate' button to allow you to create all available premium proxies in one fell swoop. We now also display the proxy processing status and we promise this progress will be displayed without you refreshing the screen. 
• Network Admins can run reports on Workspace or MediaBox activity by selecting the Workspace and start and end dates in the account management Analytics page. Somehow the date selector was switched with our expiration date selector (totally different!) and created all sorts of ruckus. This bug has been fixed. 
• If you are on the Dashboard in list view, some Spaces can appear empty because archived files do not get counted in the 'File Storage" size. To prevent any alarms, we are including archived storage in the Storage size and adding file count to list view. 
• In account management, we removed the "Import from Workspace" option for changing your profile avatar since the button turned out to be dud anyway.

May 12, 2020

What’s New

• Ci now supports sending files directly to an S3 location endpoint. Read this user guide on how to use the Send to External Target feature. And, if you want to integrate this send to S3 function with an existing workflow, there’s an API for that.
• In the filter panel, we added ‘Search folders’ so users can now search by folder (and sub-folder) name. Users can start typing the name of the folder and select the suggestions that appear below to jump directly to the folder.
• A few UI changes that are small but pretty impactful to users: 
• Dropdown menus that users can take action on now appear when a user clicks the item instead of hovering (and they stay visible). If you aren’t the committing type, we added tooltips so you know what menu you will activate before you click. 
• We renamed ‘Send’ to ‘Share’ and gave it a new icon - looks like a curved arrow
• Back by popular demand, we’re reintroducing Archive (and Restore) to the Action bar
• Added header labels and descriptions to the actions available in drop-down menus in the Action header and right-click context menu
• In Workspace, the Copy to Workspace and Publish to Catalog icon has been updated to our Spaces icon
• In new folders, the empty folder will show a single “Add New” button for consistency with our Action bar (header)
• Previously, when another member added files to your Workspace while you’re working in there, an alert appeared to let you know to refresh for the latest content. This alert used to disable some action items but now you can use the Action bar to continue working uninterrupted. 
• Users can now upload custom elements to a file in Workspace. This means users can upload files (i.e. images, documents, close captions) that will be associated with a file throughout its lifespan in Ci and can be previewed and shared in MediaBoxes like all other elements. Check out this user guide for details on uploading custom file elements.
• Our clipping tool now supports video files AND live streams so you can get clips out even faster!
• For our heavy users with 500+ folders in their folder navigation, we gave our folder loader a performance-enhancing booster so folders appear quicker on screen no matter how deep your folder tree is.
• We overhauled the Navigation panel which includes: 
• Moved global search next to the Dashboard 
• Now displaying Pin and Manage Space options next to the Space name (this means one less click!) and is clearer which Spaces you have pinned.
• Relocated the Sort by option next to the View Type option 
• The media player got a fresh spring makeover. The runtime/duration now appears in the bottom center and playback controls are found on the left. From left to right, the new Playback controls are Play, Playback speed, back (minus) 3 seconds, previous frame, next frame, forward (plus) 3 seconds, and volume. This new player is currently available in Workspace, MediaBox, and MediaLog. 
  
• MediaLog has a new color scheme and fonts to match the larger Ci universe and a new player experience (See above ☝)
• A couple of upgrades to fan-favorite, MediaBox: 
• While files shared in MediaBoxes used to display “Delivered” we went a step further to give you more context around how your MediaBoxes are performing. When video or audio files are sent in a MediaBox, you can now see how much of the file a recipient played back and whether the file was downloaded. Look out for the new “Watched __%” “Listened __%” and “Downloaded” tags in your File Activity stream. 
• We enhanced the search MediaBox feature so now broader searches, partial search terms, and special characters (e.g. dashes and underscores) are supported too!
• We improved the File Request experience, which now makes selecting File Request destinations easier by automatically selecting the current folder the user is previewing. 

Bug Fixes

• When building folder structures (/trees), indenting the child folder to show when a folder is nested within another folder is critical. We found that our indentations stopped working after 10 levels of subfolder so we’ve updated to ensure indents continue beyond Level 10. 
• We squashed several search-related bugs this release: 
• When using three or more search terms, users would find perplexing results (i.e. less relevant results appearing first) due to an error in our search term logic. 
• Caught one bug that disabled Archive (and Restore) options while users were in search results. 
• In search results, folders shared in a MediaBox were missing the blue diamond to indicate shared folders.
• Also in search results, the Folder Summary (i.e. file count and storage) for folders is back when users select the ‘Get Info’ option from the right-click context menu. 
• The ‘‘Download with Aspera’ option went missing from the search results page. We promise Aspera Download is back and reporting for duty!
• If a file has been trashed but the filename is selected from the Activity stream, the system tries hard to enable file preview to no avail. Now, we’ll let users know the file is in the trash bin (as well as who put it there) and give you an option to untrash the file.
• We uncovered some wonky behavior in MediaBox settings. In the watermark input as well as the MediaBox Notes fields, users could shrink the text box to be too small to read or too big surpassing the menu boundaries. Both text fields have been corrected to fit just right.
• Also in MediaBoxes, we found that some customer-generated File Elements (e.g. custom frame grabs) were not downloadable from download-enabled MediaBoxes. We understand that all customer-generated Elements (especially now with custom element upload) are super important so this bug has been fixed. 
• When a file has been copied by someone on your team, the file activity should show the name of the user who originally uploaded the source file, not the user who created the copy. This misidentification bug has been fixed.
• It turned out that on the Enterprise and Company Network management page, Company Networks and Workspaces were being ordered by a randomizer so we built in some sense into it so now Workspaces and Networks are in ascending alphabetical order.
• We support many ways of getting content into Ci, and the way we count some file uploads caused a discrepancy between the usage reported in the Network management page and exported CSVs. This bug has been fixed so reporting within Network management and CSVs now match up.

April 2, 2020

Bug Fixes

• When users clicked the “Go to parent folder” action from Search, the appropriate folder (or subfolder) wasn’t opening or highlighting as expected. This bug has been fixed.
• Copying folders is a really powerful feature and this is embarrassing but we didn’t intend for you to copy your whole Workspace top folder! We fixed the right-click menus to disable this copying from your top Workspace folder.
• We caught a slacker bug that wasn’t attaching the file name to new custom renders created immediately after a file is uploaded. This was causing confusion in file preview and MediaBoxes. Custom renders will now be correctly formatted like: SuperCoolFilename-4k-48khz.mp4
• When using the “Make a Copy” feature for folders, a glitch in the Matrix would temporarily clone the source folder name. We removed that bug, however, you will need to refresh the page to see any new folder copies that are created.
• We fixed the bug that would hide the “Copy to another Folder” option when navigating Search results. 
• Last month, we brought back item counts to be displayed on folder thumbnails but found a couple bugs. First, we forgot to include the Favorites view but since we designed folders to be Favorite-able, we’ve added item counts here. Also, when renaming folders, the item count temporarily drops to zero which is inaccurate (and alarming) so we’re making sure the item count is correctly displayed - always.
• In Workspace, some Firefox users were experiencing issues where the parent folder of the folder you are browsing would not be visible in the folder navigation or even worse, collapse the folder tree so you had no clue where you were. This bug has been fixed so the top folder will scroll into your view and be highlighted in the folder navigation panel.

March 27, 2020

What’s New

• To improve the folder upload experience, we now display the progress of your folder upload in the UI. Look beneath the folder name to see the progress complete and the count of files uploaded.
• We now support file download from MediaBoxes using Safari on devices running iOS 13 or higher. (Yes, that means mobile devices!)
• We made some enhancements to search: 
• Ci now supports ‘empty’ search meaning you can keep the search bar empty and toggle search results with the filter panel. For our power users, this means you can search for all files across your Networks.
• Stop refreshing your inbox! To improve the ‘Export to CSV’ experience, a pop-up alert will let you know the estimated time to generate the report when you run searches with 5,000+ results. 
• When users select a file while viewing search results, the action bar used to ‘hide’ the search terms. We updated our UI to make sure you can see the actions you can take - and your search terms!
• By design, users cannot download archived content from a MediaBox. However, we didn’t do a very good job at clarifying this to downloaders (oops!) so we updated the MediaBox UI to clearly show when files are archived and unavailable for download. We went a step further and will now allow users to download all available (active) files when you select the ‘Download all’ option. If there is a file/s archived, the user will see a popup message explaining why these files are skipped. 
• In Workspace thumbnail view, long folder and file names are truncated. You can now hover over the file/folder name to see the full name (previously only available in the folder navigation panel). 
• Custom video File Elements are pretty important so we rearranged the File Elements view. Custom renders, clips, and frame grabs are now found at the top of the Elements followed by Ci generated video previews, Ci generated images, Ci generated frame grabs, and other files generated by Ci. 
• Copy and move folders (within your Workspace) is here! Earlier this month, we released file copying and we now support folders. Simply right-click on a folder to display the ‘More’ options and choose between ‘Copy to another folder,’ ‘Move to another folder’ or ‘Make a copy’ options. 
• All of our apps (VideoReview, ImageReview, MediaLog and RoughCut) are best experienced on Chrome and Safari browsers. To ensure that all app users have the intended experience, we are disabling users on other browsers (i.e. Firefox, Internet Explorer) and asking them to access from our supported browsers. Our devs are working on extending support for more browsers so stay tuned!
• When using the ‘Go to parent folder’ from search results, the folder location will now be displayed and highlighted in the folder navigation panel (even if it's a subfolder five folders deep). 
• Added a new ‘transparent’ background when previewing videos and images - super handy when your cinematographer shoots extra dark footage. Users can go to the preview settings (gear button in the playback control and zoom tool) to select between black or transparent backgrounds. 
• For the best user experience (and for the sanity of your InfoSec team), we implore you to keep your browser updated. That said, we made some slight improvements to the MediaBox access page in case some users are unwillingly using older browsers like Internet Explorer 8.
• ...and additional UX housekeeping like making it clearer when files and folders are selected and improving the text on Download options in asset preview (‘Aspera’ means Download with Aspera)

Bug Fixes

• In the new Ci experience, we dropped the ball on enabling MediaBox to be shared via distribution lists - sorry! Distribution lists are now enabled so you don’t have to ‘switch to classic Ci’ for this feature anymore.
• Some Company Network admins had issues changing the Workspace name. As a global brand, we get the importance of branding so this is fixed and you can rename Workspaces. 
• When viewing search results in list view, the column headers and file info were not aligning properly. This is a total UX faux-pas and makes it hard to sort search results so we fixed this bug.
• In Networks with AI image recognition enabled, we accidentally hid the ‘Related images’ tab from the asset preview page. Related images are back baby!
• For Enterprise Network admins, the Analytics page was not sorting Company Networks in any sensible order. The Analytics dropdown menu will now sort Company Networks alphabetically. 
• On the File Request management page, a sneaky little bug in the Action bar would display the wrong icon to view File Request details. We fixed this bug and made sure MediaBox and WorkSession management pages to make sure the bug doesn’t crop up elsewhere. 
• When uploading multiple copies of the same file, the thumbnail preview would appear and then disappear or not be displayed at all. We fixed this bug so the preview thumbnail appears every time. 
• We squashed some bugs to improve the carousel preview improvement. Now, the play button will always appear when you use the arrows to preview the previous/next file AND we promise files will appear in the correct order (based on your sorting). Also, clicking on the carousel arrows too quickly would cause our playback to misbehave so now we won’t show the arrows until the next preview is ready. 

March 9, 2020

What’s New

• We now support local file download from MediaBoxes on devices running iOS 13 or higher. (Yes, that means mobile devices!) This works on Safari, but this feature is not available on other browsers on iOS.
• MediaBox recipients can now ‘Download all’ images with watermarking - instead of tediously downloading individually. (Download for watermarked videos is still on our roadmap, promise!)
• As a follow-up to our last release, we made a few changes in the filter panel for MediaBox, File Request, and WorkSession management pages:
• Spaces are grouped by Company Networks
• When you select a Space to filter results, we no longer bring the Space to the top of the list. Instead, we improved the messaging so you know which Space (and Network) you’re viewing.
• Added a search bar so you can type Space names for faster filtering.
• Also in the folder tree navigation panel, we made UX improvements so users are never lost in six folder deep subfolder trees. When you enter these folders, the current folder appears highlighted in the folder tree navigation and the panel will automatically scroll up (or down) to show you where the current folder lies in the folder hierarchy. 
• Back by popular demand… list view on Recently Added view! And yes, we’re working on ‘sorting by columns’ which is coming soon.
• Hardcore fans with multiple Ci accounts would sometimes see a blank Workspace page when they should have seen a ‘404: Incorrect URL’ page - caused by quickly swapping logins. Now you can ‘aww’ at our favorite robot pup instead of ‘ahh!’ at a vacant Workspace.
• Finally! You can copy files to another folder within the same Workspace. Select your files and click on ‘Copy to another folder’ from the ‘more’ button in the Action bar (kabob without the skewer). 
• In the Search popup menu, a new checkbox to select  ‘find all files and folders that match any of my search terms’ allows you to easily perform broader searches with multiple search terms without using the operator terms (i.e. AND, OR). 
• All file elements shared in a MediaBox, including frame grabs as well as both Ci-generated preview elements and custom renders, can now be downloaded via Aspera.
• Optimized ‘Create a File Request’ and ‘Send a MediaBox’ menus so they open and perform a little quicker. 
• When Workspace content is updated while you’re in the Workspace (e.g. a colleague adds more files) a popup alert appears in the top center of your screen. These alerts would poof away after five seconds but we don’t want you to miss these important notifications so now the alert stays on-screen until you click it to refresh the content or ‘x’ to acknowledge that you saw the alert. 
• In the activity stream, the location details tooltip has been realigned to the left because unlike these Product Updates, center alignment is never fun to read.
• Ci now enables users to delete user-added custom elements from the File Elements menu in file preview!
• To support customers leveraging the Deep Archive feature, we’ve added Deep Archive data to the Analytics page for Network admins.
• In Workspace preview, we revived folder and file counts in the Context panel. We’re further enhancing the folder preview experience by displaying the item count under the folder icon which sums the number of files and folders within it. 
• In MediaBoxes with shared folders, we’re introducing the number of items (files or folders) to appear on the folder thumbnail. 
• Users can now Favorite (or um, un-Favorite) files directly from Search results!
• To improve UX on dropdown menus and tooltips (the pop-ups when you hover over icons) we’re giving them a makeover. Dropdowns now have dark text on a light menu whereas tooltips appear as a dark pop-up with light-colored text. Unlike uber-sensitive car alarms, our enhanced tooltips won’t appear just because you’re hovering too close. 
• Optimized performance on loading files on the file preview page and especially alleviating any sluggishness when File Elements load in. 
• Itty bitty UI updates like making the scroll bar rectangle so it's easier to grab and clearer UI when hovering on icons in the Action bar. 
• Plus some stuffy but always important security updates.

Bug Fixes

• Some MediaBox recipients couldn’t preview videos on their mobile devices. We found a nasty iOS mobile browser issue and squashed that little bugger. 
• Internet Explorer 11 users experienced a number of thumbnail issues including full-width Workspace tiles on the dashboard and wonky placement of folders inside Workspaces. Our fix will give you back your screen space and our new View options (for real this time!)
• Paranormal activity in MediaLog caused log entries to start disappearing when users attempted to move a log entry to another part of the timeline. Rest assured that these ghosts have been proton packed and trapped!
• A small cluster of bugs cause issues for mobile users including a broken ‘more’ menu in MediaBox, the navigation menu would close if you scrolled down too much, missing tooltips on the Send a MediaBox menu, and MediaBox URL couldn’t be copied because an icon was blocking the way! This whole colony of mobile bugs has been eliminated. 
• The ‘Rename’ (file) option in the asset preview dropdown menu stopped work (we blame the leap year) but we got the function back on track.

February 18, 2020

Ladies and gentlemen, we present... Ci reborn! With styling changes and a complete redesign of navigation, content preview and various modal pages, we’re bringing a whole new Ci experience.  

What’s New

• A streamlined global navigation panel to meet all of your navigation needs. This new panel is the strip of menu options located on the left of the screen. We hope this new panel helps by making all of Ci’s major functionality available in a consistent and easy to find location. From top to bottom, the new navigation panel houses: Top navigation/Dashboard, Global Search, Folders, Favorites, Recently Added, Trash, Sent to External Target, MediaBoxes, WorkSessions, File Requests, Accounts Settings, Help Center and Collapse filter/folder panel. 
• We’re rolling out a new section to the right of the global navigation panel that functions as a secondary filter panel. On the Dashboard, this filter panel allows you to select between Company Networks to discover Workspaces faster. Inside a Workspace, this filter panel serves as a folder tree area for you to navigate within your folder structures. We added styling improvements to highlight the folder you’re previewing so you don’t get lost in the folder tree. Inside the MediaBox, WorkSession and File Request management pages you can also filter by various criteria.
• Our Action Bar got a little nip/tuck but don’t be fooled by the petite form - it’s way more function than form. Note: all options in the Action Bar are also available in the right-click menu.
• The new action bar allows you to conduct critical functions like search even while having files selected in your content preview area. 
• In the ‘More’ button (looks like a kabob without the skewer), we added the ‘Copy Elements’ but more on that later. 
• Just outside the blue Action area, you’ll find the “Add New” button, a brand-new Sort menu, Viewing options menu, and an option to collapse or open the right context panel. 
• When viewing your content in List view you can now access the ‘Manage Fields’ tool that lets you manage the columns for viewing AND sorting. Rearrange the fields by reordering the columns or personalize them by adding new fields. Customers with custom metadata templates can add custom metadata fields to the viewable columns. Contact us to learn how to set up custom metadata templates to your Company Network. 
• Since we turned on the carousel preview of files, the ‘Preview folder’ option is officially retired. 
• The Account Settings menu got some big updates: 
• First, we moved it to the bottom of the global navigation panel on the left.
• We rearranged the menu to make room for a “New Ci Experience” section. Here, you’ll find a link to share direct feedback with us and the option to “Switch to classic Ci” if you prefer the original Ci experience. Note: The original Ci experience will be going away in the near future. If there are features you prefer in that original experience please let us know so we can work to improve your experience.
• In case you haven’t been paying attention, Ci comes in two themes - dark and light. You can come to your Account menu to toggle between Light (or Dark) mode for a personalized experience. 
• Clicking on your avatar keeps the Account menu open even when you hover off the menu.
• Watermarked images can now be downloaded from a MediaBox! 
• Recipients can download image renditions at a maximum height or width of 2000px. They are not able to download the full source file with a watermark burned in.
• Because of the complexities of watermarking we have to block some features such as Download All, Save to Workspace and Download with Aspera. 
• For the recipients of watermarked video and image content, we added explanations about download restrictions on the MediaBox access page. 
• Videos with watermarking are not available for download but that feature is coming soon. 
• Improvements to the Action Bar and navigation as well as styling enhancements across the board for a better smaller screen experience. On smaller browsers (i.e. mobile devices) the Action bar appears on the bottom of your screen. To open the global navigation panel, select the navigation icon (looks like three bars) in the top left. In the Dashboard, you can select the Filter icon to filter through Networks. Inside a Workspace, select the folders icon to navigate through folder trees.
• Housekeeping across Ci to introduce the term “Spaces.” Spaces will play an important role in how we group Workspaces as we continue to expand Ci functionality in the coming months.
• In Small card view on the Dashboard, we removed the ‘Invited’ label to make sure the Network name is visible. The ‘invited’ label is still available in the Large card view. 
• Our right-click menu got a makeover. We rearranged the menu to make ‘Favorite’ and ‘Archive’ easier to find and added ‘copy Elements.’ 
• You can now (micro)manage File Requests! The latest additions to advanced settings include: disallowing folder upload, setting Aspera as the preferred upload method, setting limits to the file type and the number of files contributed. 
• Overhaul of File Elements
  • Preview Files (Ci Proxies) renamed to Ci generated video previews
  • Ci Thumbnail Elements renamed to Ci generated frame grabs (video) and Ci generated thumbnails (all non-video files)
  • Filmstrip scrub images rendered from videos renamed to Ci generated images
• You’ll now see an Elements menu on the left to quickly jump to a File Element section based on the file type.
• You can now create “Custom Renders” which are new videos transcoded in the file format of your choice and saved as a File Element associated with the original file. Contact us to enable or learn more about this feature. 
• You can now generate frame grabs from videos that are rendered to the same dimensions as the source video, these are stored as file elements and can be set as the source file’s thumbnail.
• User-generated File Elements including video clips, frame grabs, and other user-added elements (i.e. custom renders) can now be copied to other files in Ci. 
• The following Elements have been renamed and/or rearranged: 
• The expanded Elements functionality is supported in MediaBox so users can specify which Elements are available for download by MediaBox recipients. Yes, this means that custom renders can be made available for download via MediaBox too!
• Files and folders can now be sorted by Last Activity. File activity was always tracked in the Activity stream but now you can see the ‘Last Activity’ date in your context panel and in List view, you can also sort. Activities include any action taken on a file or any files within a folder.
• Thumbnail view options got two major updates: 
• 1) You can select your preferred thumbnail size to fit more thumbnails on-screen and 
• 2) you can choose ‘filled thumbnail’ so give your thumbnails a more uniform look or choose ‘maintain aspect ratio’ to see the thumbnail in the true file dimensions (i.e. portrait orientation). 
• To better distinguish archived files, we’re adding a blue archive icon next to filename to indicate archived files. Files that are temporarily restored will be marked with a green restored icon. 
• To better handle extra-long Workspace names they will now be wrapped. For long folder names, a tooltip with the full name will appear if you hover over the title. You can also drag to resize the folder tree panel to see longer names.
• To improve the first-time user experience, empty Workspaces now have two action-ready buttons:  ‘Upload Files or Folder’ and ‘Create Folder’ and you can still drag and drop files directly too!
• To enhance the clipping experience, we added the clipping button to our playback control so you can launch the clipping tool without clicking the play button. Also, we added tooltips to the ‘create video clip’ modal to clarify when you should save a clip as a File Element of the source video or save it as a new file. 

• When a file is added to Ci, a label (i.e. ‘uploading’, ‘processing’) appears to tell users the status of the file. To provide more details on the status of files, users can now hover over the info (i) icon next to the status label to get more information.
• To copy files even faster, users can now hold Ctrl + drag and drop to the target folder. And if you didn’t know you can always drag and drop to move files. 
• We now support List view in Search so you can sort through results to find your files faster. If List view sorting doesn’t meet your needs, we are introducing the option to export to search results to CSV (icon next to ‘Add New’)
• Introducing Deep archive for even greater cost savings! Ci now offers Deep Archive in addition to our current Standard Archive. Contact us to learn more about Deep Archive and how much you can save with this feature.

• Most teams need the newest or latest version of a file for their projects so we’ve reset our default “sort by date’ order to descending across Ci. This means that content with most recent activity will always be at the top whether you’re looking a Workspace on the Dashboard or Files inside your Workspace.

Bug Fixes

• An unintended consequence for introducing the pagination of preview thumbnails was that files could not be selected across different pages. Users can now use shift + select to select files across pages. 

December 12, 2019

What’s New

• Introducing video clipping! Users can now select mark-in and mark-out points to generate a video clip from the video directly in Workspace. Clips can be named and saved as a new file or as an element of the source file. Users can create “handles” or extend the mark-in and mark-out point as well as copy the metadata from the source file. Clips are created as H264 mp4 files unless your Company Network is set up with custom transcoding profiles in which case you can render the clip in the format of your choice. For select formats, you can even create clips without the overhead of transcoding. Check out the Clipping user guide for more details. Contact us to learn how to setup target profiles to your Company Network. 
• Traveling this holiday season? Leave that laptop at home because Ci now supports MediaBox previews of dynamically watermarked videos and images on all mobile devices!  Security + Flexibility for the win!
• We updated the Aspera upload experience on File Request. Now, if we detect a network issue you’ll find clearer messaging on how to retry and you will be directed to the Aspera Connect client. Check out our Aspera upload user guide for step-by-step instructions. 
• Ci now automatically creates web-viewable proxies for Sony RAW and X-OCN files so users can safely upload and store source footage AND have them readily available for preview instantly!

Bug Fixes

• On the Network management page, sorting Workspaces by active source file storage would order by storage percentage instead of actual file size. While this kind of sort could be handy sometimes, it was very confusing for most users.
• When videos with burned watermarking were sent in a public MediaBox, the viewer info was not properly displaying even when registered users were logged in. Now the user info will be displayed in the watermark as designed. 

October 30, 2019

What’s New

• Introducing the “Image Metadata” tab in file preview. In this tab (formerly known as the “EXIF” tab), you can now preview IPTC, XMP, and EXIF data. This data will be captured on all newly uploaded image files (Contact us to capture this metadata on existing files.)  All EXIF, IPTC, and XMP values are now searchable. You can also find this metadata in the context panel in the Technical Metadata tab. 
• To enhance our SSO experience, we’re rolling out SSO configuration for Enterprise Network customers. Ci can now enable SSO at the Company Network or the Enterprise Network level.
• Previously in the Dashboard, the file count number did not include archived or restored files. To avoid confusion, the file count will account for all active, archived and restored files in your Workspace. 
• We’ve had folder archive, but we’re thrilled to announce that folder restore is here. Users can now restore folders (and all the files within them) temporarily or permanently in just a couple clicks!
• In the Activity stream, we now capture when all users are invited into the Workspace. If the user hasn’t registered yet, we’ll display the invited user’s email in the activity stream.

Bug Fixes

• Remember that math problem with multiple operators 8÷2(2+2) that royally confused the Internet? Similarly, performing searches with multiple AND and OR conditions had us baffled for a minute, but we’re good now. 
• In the Network management page for Enterprise Networks, sorting by Active Source File Storage and Last Activity stopped working. This bug has been fixed so now you can sort by all of the headers. 
• Clicking on “Manage MediaBox” from the MediaBox access page directed users to the MediaBox overview list forcing users to tediously look for the same MediaBox to click “Edit.” Now, users will be able to jump directly to a MediaBox from the “MediaBox Manage” link. 
• Sometimes, users uploading to Ci File Request with Aspera Connect would see a discrepancy in the messaging in the Aspera client and web UI, specifically our File Request page would appear frozen while Aspera showed progress. With this fix, the progress bar in the Aspera client and web UI should now mirror each other. 
• When a Workspace name included a dollar $ign, the subsequent Workspace tiles would display incorrect alternate text in the small tile view in the Dashboard. This bug has been fixed. 
• A bug in the WorkSession and File Request management page was causing lowercase results to appear after uppercase. We don’t think case-sensitivity is necessary in this case so we’re lowering our sensitivity level here. 

October 3, 2019

What’s New

• To provide superior support for users, we're rolling out a nifty new Help widget right in the UI! Simply click on the gray “?” in the bottom right corner and start typing what you want help with to find all the corresponding support documents. 
• Like pumpkin spice lattes, "details view" in Workspace is back! You can now switch to details view in Workspace content view, Favorites and Trashed. (This view is not available in Search results.) This was brought back by popular demand so don't worry, this isn't a seasonal feature. 
• In MediaLog, users can now publish (or unpublish) all log entries in a MediaLog WorkSession in one fell swoop (or you can still publish logs individually if preferred). 
• For a faster, smoother navigation experience, we're enabling the following keyboard shortcuts in Workspace:
  • Move between and around files and folders: ↑ or ↓ or ← or →
  • Open asset preview: Enter or ↵
  • Rename file: Space bar
  • Next/previous file: ← or →
  • Exit asset preview: Esc
• Shortcuts in the content area
• Shortcuts in asset preview: 
• As a follow up to our notification improvements in our last release, we're also automatically setting Worksession notifications off for the Worksession creator. Like all Worksession members, the creator can subscribe to notifications from the Worksession settings.
• While the “Copy to Workspace” feature has been available for some time, the file activity wasn’t reflected accurately in the activity stream. Now copy to workspace activities will be available and consistent in the originating and receiving Workspace activity as well as file-level activity. 
• For enterprise customers using our single sign-on (SSO) integration for user login, you can now add customized text to the login page to help indicate to users they’re entering the right Workspace. Contact Support to update your login message today. 
• To help you navigate better, your Workspace name now appears in the browser tab title. This is a subtle change but super helpful if you’re a browser tab power user.
• Enterprise Network Admins can now view and sort activity by the "Last Activity" date on the Networks management page. 

Bug Fixes 

• When using Aspera Connect to upload to a File Request, a bug caused confusion between uploaders and Requestor. By design, Aspera enables users to retry uploads in case a problem occurs (i.e. Network disconnects). This bug would cause an error message to "stick" even when retries are ongoing in the background. Our fix ensures that the error message only appears if we're certain the upload file transfer isn't occurring. 
• For customers who have enabled AI-enabled image recognition, loading the related images tab would sometimes return an error message: “Failed to find page for the current selected asset” even when the related images were successfully displayed. This same error would also pop its ugly head when users previewed a file from the Workspace Activity panel. This bug has been zapped. 
• Like magic ink, Technical metadata headings would disappear if you preview a file from the search results (and magically reappear when you selected the text!) However, since Ci isn't a platform for spies, we're making all of our text legible. 
• In MediaLog, if a user clicked on the Notes field in the Log Inspector to edit the text, the field would close - forbidding users to update their Notes. The Notes field is not intended to be a ‘locked’ field so users should now be able to click into and update the text. 
• A glitch in the Matrix would cause a deja-vu where the thumbnail would flicker in the preview window and the preview activity would be logged twice in the file activity stream. We dispatched Agent Smith to handle this problem. 
• After registering for a Ci account, all users were being dropped into ‘My Workspace’ bypassing the Dashboard making it difficult for any Team Workspaces invitees to discover the Workspaces they’ve been invited to. Now, members of Team Workspace will be directed to their Dashboard, where they can see all Workspace invites. 
• When users send secure MediaBoxes, the File activity stream would display “You sent the MediaBox to ## files.” We understand the files ≠ users and users ≠ files and the best place where files AND users interact in the cloud is Ci Workspace. :)
• We fixed a bug where the Members page on both the Company and Enterprise Network management page was miscalculating the members’ Workspace numbers. 
• If square brackets [ ] were used in the name of a Workspace, our search was not returning results for the words inside the brackets. Whether you use round brackets ( ), square brackets [ ] or even curly brackets { }, you’ll now be able to search inside them!
• Sometimes, if the exact user location could not be determined, the location would be captured and displayed as “localhost” in the activity feed, so we’ve renamed this to “Undetermined Location” to make things a little more determinate.

August 13, 2019  

What’s New

• Introducing burned watermarks for image files! Like visual watermarking on videos, image watermarks is configurable. And yes, burned watermarks for videos is coming soon too.
• Collaboration is Ci’s tentpole but we also believe that you have the right to protect your inbox from blowing up, so we’ve made some improvements to our email notifications!
• Ci now automatically opts WorkSession invitees out of notifications. Of course, those who are invited can always opt in at any time.
• When a member is revoked access from a Company Network, notification emails are turned on by default. You can now simply uncheck the box to “send notifications” if you do not need to notify other Network Admins. 
• When updating a MediaBox and adding new users, you can now choose to send an email notification to all users or only the new users you just added.
• In the technical metadata of a file, we now display up to milliseconds for runtime information. We also removed “start timecode” because it doesn’t make sense for audio files. 
• Reformatted our Workspace settings UI for Personal and Team Workspaces to be consistent with Company Network settings. 
• In the Company Network settings and the Network Admin invitation email, we added a helpful hyperlink to our Network Admin Guide to help educate our Admins on what privileges (and responsibilities!) they have acquired.
• Content uploaded to Ci is preview-ready in Workspace as soon as the first of the web playable proxies are available. However, newly uploaded content shared in MediaBoxes was not preview-ready until file processing was fully complete. Now, MediaBox content will be preview-ready as soon as the first web playable proxies are complete so you can start sharing and collaborating faster!
• In MediaLog, users can now import log entries into multiple files in one WorkSession. When importing logs, users will now have the option to “Import to current file” or “Import to all files.” Any log that lands outside the timeline will be cut according to the timecode specs  of the file. 
• Previously in MediaBox, the ‘Save to Workspace’ option was only available on MediaBoxes with individual files. Now, you can use “Save to Workspace” for folders too! Naturally this means that any subfolders will also retain the tree structure when its saved to your Workspace. Note: If only one folder is shared, you can click on the folder name and select “Up one folder” to save the whole folder. 
• Uploaded files that appear in your Workspace with “Limited” means the file may not be previewable. We clarified what this status means with a warning message. We will also now show technical metadata for files in this “Limited” state, if that data is available.
• MediaLog has been supercharged to improve performance for sessions with high volumes of log entries.
• Our Ci player now support timecode for live streams! Simply toggle the timecode option in the player controls like any other video file. 
• Improved our MediaBox preview experience by removing unnecessary scroll options when File Elements are not available for preview. 
• UI enhancement of our context panel to display technical metadata in a better way with collapsable stream information. 
• Sometimes when assets were being ingested, a “swarming” message appeared in the UI which was partly confusing and partly alarming so we removed this message. 

Bug Fixes

• Being an overachiever, Ci would try to import logs into MediaLog even if the start or end timecode was outside of the video file. We realize this is a waste of effort so entries that do not fall within the video runtime will now be ignored. 
• In the context panel of Workspace, the number of folders and files should appear under ‘Folder Info.’ This data was MIA so we made sure Folder Info reports for duty from now on. 
• With the rollout of storage management policies, we understand how important file activity but we accidentally archived the activity data. The following file activity has been restored: Archived / Restored on, Archived by, Archive / Restore started, Restore until. 
• Clicking play really fast when previewing files in Ci player would cause the player to refresh. We’ve updated our player to accommodate our mouse-click speedsters.
• When hovering over the timeline in Ci player, you should be able to “scrub” through preview thumbnails (as well as the timecode) but only the timecode appeared. Preview thumbnails are back and ready for scrubbing!
• Farewell content refresh! We’ve overhauled our performance speed for renaming, moving (and trashing) or copying files and folders to other areas of Workspace so these actions now take place seamlessly without refreshing your view. 
• In Workspace account management, we zapped an irritating bug that would claim “Updates saved!” when you saved your new settings but then revert your Workspace privileges to the default “Workspace Members (self-managed)”. 
• In Workspaces that belonged to Company Networks, the Workspace names and notes couldn’t be updated by Owners unless they were also a Network Admin which seems unfair so we’ve enabled owners to be able to update and save these basic Workspace settings. 
• In Team Workspaces in Personal Networks, we fixed a bug that would prevent Workspace owners from saving updates to Workspace Names and Notes. 

July 2, 2019 

What’s New

• Aspera users will very gently be asked to upgrade to Aspera Connect 3.9.1 or later
• In Workspace, users can now preview all the files in a given folder in a “carousel” view without pre-selecting the files. Thank you, next.
• Users no longer need to wait for files to complete processing before using our “Export to target” feature. Send files to an external target as soon as the file finishes uploading.
• We updated the default view of the MediaBox access page to “small (thumbnail)”  view so MediaBox recipients can preview more files thumbnails on a page at one time.
• Network Admins can now set up storage management policies as “Workspace Defaults” so policies can be easily replicated across your Company Network.
• UI upgrades for Company Network admins include: 
• Workspace settings have been reformatted to checkboxes for Aspera, archive and expedited restore (no more dropdown menus!)
• Workspace privileges have also been modified to a checkbox format so you can see and modify settings easily.
• We improved our text-wrapping rules in the Activity Stream so that a) extralongfilenames don’t get shoved off-screen and b) the maximum number of characters are displayed per line so you don’t have extra rows crowding your Activity Stream.
• Some tidying to improve legibility on warning messages in the “Add Folder to a MediaBox” modal 
• In MediaLog, users can now use the “Import log entries” for log entries based on timecode (and yes, you can still import by timestamp too!).
• Search is getting an upgrade with the addition of “AND” and “OR” operators to refine your search results. The terms should be in all uppercase but to guide you through all of the expanded search functionality, check out the Search tips button for a full list of tips on how to flex your search skills. 

Bug Fixes

• We squashed the bug that would sometimes prevent MediaBox recipients from scrolling down to read extra-long MediaBox notes. 
• When files were being contributed to a Workspace via File Request, members could see the “Contributing” status in Thumbnail view but not List view. Now members will see the Contributing status no matter what view they’re in.
• In search results, there was a broken link when selecting the “Go to parent folder” option in the right-click menu. We found the missing link! … to go back to your parent folder, that is.
• When adding files to a WorkSession, the thumbnails would sometimes go MIA in the “Select file” modal screen. All thumbnails (video and image) have been accounted for and back at their posts now. 
• We overhauled our UI last release but we let one slip through - activity stream! Sending a file from one Workspace to another will now appear as “You COPIED _____ file to another Workspace.”
• A small (pesky) bug would allow File Requests to be sent without required fields! This goes against everything we built metadata templates for so we’re going to make sure that whenever a field type (i.e. Optional, Required, or Read-only) is updated, the field will automatically be displayed in the File Request. 
• Members should have been able to update MediaBox recipients from the right-hand Context panel of the MediaBox management view. Now, you can - when you click on the number of members or “No Members” (in blue) simply click “Add Members” to update your recipients.
• If you check on the Status of Inactive MediaBoxes on the MediaBox management page, the context panel would show that “Status: Open.” We promise there are no zombie MediaBoxes and we’re making sure the context panel reflects the inactive state. 
• When creating a MediaBox with visual watermarks, all download options should have been automatically disabled as soon as you select the Watermark option. Instead, users had to go through a silly number of mouse clicks to disable download. We’ve streamlined this process so any MediaBoxes with a watermark will automatically disable all forms of download.
• During the small window of time while a file is uploaded and its thumbnail is generated, the preview window would incorrectly state: “You may still Download or Send this file.” Since there’s no way to download or send a file that hasn’t completed uploading, we’ve corrected the messaging here.

June 4, 2019

What’s New

• To keep your storage costs in check while having full searchable access to files, Ci now offers three types of Workspace storage management policies to help automate your storage management practices. Storage management policies are a Company Network-level entitlement and can be set-up for any Workspace to customize policies based on their needs. Learn more about the uses and benefits of our storage management policies from this article or contact us to enable this policy on your Network.
• Archive Policy - Setting an Archive policy means you can set a date when Ci will automatically archive a file for you - leading to cost savings! While you can preview archived files you cannot download them. This policy will impact files in active WorkSession and MediaBoxes and they will not be downloadable.
• Trash Policy - The Trash policy lets you clean up your Workspace without suffering any permanent consequences (think stuffing your laundry in a closet before guests arrive). It's really easy to go back to your Trash bin to restore files if needed. Note: setting a trash policy tidies your Workspace but won’t give you any cost saving benefits unless you also set a Delete policy.
• Delete Policy - The Delete policy counts down from the Trash date and will permanently delete files from your Trash. Deleted files cannot be retrieved but this purge will help save costs if used effectively.
• Archive and Trash policies can be set by “After upload date” or “After last activity” based on what time frame works best for your Workspace. FYI, “last activity” here means the last time a file is downloaded or added to a MediaBox/WorkSession.
• When Storage management policies are executed, the activity will appear in the activity stream so your fellow Workspace members aren’t left in the dark.
• Major UI overhaul:
  • Pause: K
  • Fast forward: L
  • Previous frame: K+J or ←
  • Next frame: K+L or →
  • Play / pause: spacebar
  • The user avatar (aka “Account options”) has been scooched to the far right
  • The drop-down menus for MediaBoxes and WorkSessions options appear when you hover (no need to click!)
  • Cleared up confusing labeling in the MediaBoxes and WorkSessions drop-downs. “Received MediaBoxes” is now “MediaBoxes Shared with Me,” and “Sent MediaBoxes” is now “MediaBoxes Recently Sent from My Workspaces.”
  • Added Trash (and Untrash) icons in place of the unsightly text-only buttons
  • Added labels under all icons for easy identification
• Whether you’re in Workspace, MediaBox or MediaLog, if you enable (or disable) the timecode display in the player window, we’ll remember your preference.
• The new bigger and better Ci video player now offers playback speed options (0.5x, 2x, 4x, 8x, 16x) and also supports the following keyboard shortcuts:
• In Workspace, we removed the “Details” viewing option since we’re pretty sure you only use Thumbnail View or List View. That said, Details view comes in handy when sifting through search results so you will still see Details view as an option for search.
• Action Bar housekeeping:
• Replaced the caret with (i) button to open/close the Context Panel which now enables you to keep the context panel open displaying primary file information while previewing the file in Workspace and search
• Rolling out an improved zoom tool for image files in Workspace. Users can now zoom in and out of an image and pan across thumbnail to preview. ImageReview users will be familiar with this zoom tool but we’ve improved it with cool features like “fit to (window) width” or “fit to height” options!
• Links to files and folders in the activity stream are styled bold and underlined in case anyone didn’t realize these are clickable.
• Housekeeping across the Account management pages and Action bar to tidy up titles and added additional information in the (i) tooltip
• Other small styling fixes like icon alignment, removing opacity from archived file thumbnails, and icons that are too large for your window as well as updates to improve legibility on the login screen and across Workspace
• ICYMI, MediaLog has had hotkey shortcuts since March. But now, we’ve added a hotkeys legend under the “more” option in the Action bar.
• When you untrash a file (or folder) in Ci, the files are restored to its original location - not the root Workspace folder. For deeply rooted files, this could make things hard to find so we added a link to the untrashed files in the pop-up notification so you can jump right back to work.
• In your profile management, users could provide their Location and Phone Number but since none of this information is ever displayed, and we take the security of your data seriously, we removed these fields and purged the data.  
• When you send a file to another Workspace using the “Send to Workspace” option, Ci doesn’t move the file from the originating Workspace, but creates a copy to the secondary Workspace. We’ve updated our UI text to make this distinction clear.
• To ensure consistent application of metadata, File Request creators can now set “Read only fields” when creating a metadata template. This field enables contributors to view the metadata value (provided by the File Request creators) but cannot make any changes.
• In MediaLog, users can now add “handles” to extend the footage before and after when creating clips from a log entry. To add handles, select the “Extend this clip?” checkbox and simply fill in the number of seconds you’d like to add before or after the mark-in/out point.
• This might be a topic as divisive as “Marvel vs. DC” but our Head of Product has made the call: we are disabling default autoplay when users open a file for preview. If this is a total deal-breaker, contact our Customer Success team here to submit your gripe.
• Dragging and dropping files in Ci Workspace automatically launches HTTP upload. That pesky “Are you trying to use Aspera?” popup modal has been exterminated.Exterminate! EXTERMINATE!
• Both the ImageReview and VideoReview apps are growing up so fast! Here’s what’s new with our app babies:
• Added an Undo and Redo button (previously only available as keyboard hotkey)
• Added a Rotate image option in ImageReview (previously only available as keyboard hotkey)
• All icons (old and new) have tooltips so you know what they do
• Updated the Add item button in the navigation for styling consistency with Workspace UI
• Updated annotation colors and width options and added black as a color option
• Annotation viewing preferences moved into the context panel area and displayed as a single-select option. Instead of toggling through options by clicking on the eye icon, you can simply select your viewing options from: All Annotations, All Annotations in Thread or Selected Annotations Only.
• Retired the “pan” option (the one that looked like a map compass)
• Improvements to tighten API security

Bug Fixes

• The “Remember me” button on our login page would forget Safari and Chrome users but we promise we’ll remember everyone now. Pinky swear.
• When new files are uploaded, the Download button in the File Elements tab would jump the gun and appear before file processing (and Elements creation completed.) We put the Download button in obedience training so it will sit and stay until all Elements are actually ready.
• Removed the bug in our access management protocol that was not allowing Enterprise Network Admins to revoke user access unless they were also a member of the Company Network.
• When hovering over preview thumbnails in ImageReview and VideoReview, the tooltip was missing the filename while displaying the other file info. Now our thumbnails will wear their names loud and proud.
• We hired bigger meaner bouncers to make sure that MediaLog guests who are not Workspace members cannot publish logs in MediaLog but can still help enter logs.
• Editing the mark in/out point of a log entry in MediaLog would reset the timeline to beginning of file at times resulting in dizziness, disorientation and even nausea. This timeline space-jump has been removed so users can log without discomfort.
• Fixed the bug that caused the Workspace count to miscount filtered results in search
• In the “Edit MediaBox” modal, archived assets are now clearly marked as “archived” so you’re aware of the limitations (i.e. MediaBox recipients can preview but won’t be able to download an archived file)
• Uploading from mobile devices would sometimes elicit an Aspera upgrade popup that just wouldn’t go away. Ever. Since the popup makes little sense for mobile, we did away with the modal completely.
• The scroll bar in our navigation panel took a wee spring break disabling users from moving/dragging content to locations above or below the visible folder tree. Party’s over.
• We lifted a peculiar curse that turned special characters (like apostrophes) in file and folder names into HEX codes.
• When importing JSON formatted logs via MediaLog, we squashed the bug that caused key value pair-based log entries from displaying correctly
• In the File Elements area, extra illegitimate proxies started appearing on Live Stream files and clips created from MediaLog demanding customers for upgrades and causing family drama. These phony proxies have been removed.
• For Workspaces with AI image-recognition enabled, the results in the Related Images tab are now sorted in order of confidence.

April 4, 2019

What’s New

• For those dire times when you need an archived file right away, Ci now supports expedited restore. After you select the type of restore (temporary or permanent), you’ll now see a checkbox that allows you to expedite the restore. While restoration time depends on file count and size, you could potentially shave off hours using this option. Contact us to turn on this new feature.
  
• More MediaLog updates and improvements:
• The red playhead marker would sometimes get ‘lost” off-screen when adjusting the timeline scale. Now the playhead stays in the center of your screen so you know exactly where you are on the timeline.
• When adding a new log entry (or moving an existing one) in the timeline you will now see the timecodes as you drag the start or end points of your log.
• We’ve added an information (i) icon next to the filename near the timeline so you can view the file’s  technical metadata.
• We’ve updated our term template format to support both free text AND single or multi-select options. This means that loggers no longer have to choose between single select, multi-select OR free text and can enter a descriptive free text in addition to the single/multi-select options.
• In the MediaLog search results modal, we moved log labels so you can read more of the notes.
• For VideoReview sessions with lots of lively discussions, you can now filter the comments that get exported to PDF! Simply enter the key terms in the Search field, then select the Export PDF option from the More menu at the top menu bar.
• When previewing image files in Workspace, we enlarged the default preview size to 2000px.
• A styling clean-up on search results for mobile users allows you to see more search results on-screen and easier to clear your search to get back to your Workspace.
• On the Members tab of the Team Workspace management page, all team members saw a gear icon to ‘Change Workspace Owner’ but since this change can only be made by the Workspace owner or a Network Admin, we’re hiding this option for team members.
• We made a teeny improvement to the “Change Output Location” in the Render RoughCut modal to make the button look more like… well, a button.

Bug Fixes

• On the Network management page, when admins searched for Workspace names with special characters (like a square bracket) the results would come up empty. Search has been upgraded so you can now look Workspace names in [brackets], (parentheses) and {whatever these are}.
• In MediaLog, the video thumbnail didn’t appear in the player window until users pressed a button in the playback control causing folks to think their MediaLog was broken. Thumbnails have been restored to the player and all was well in the world.
• When a term template is selected from the Term Template dropdown in MediaLog and the page is refreshed, the browser would forget your selection and default to “All terms.” Templates will always be remembered going forward.
• On the log entry search results screen, the bottom part of some lowercase characters (e.g. g, j, p) were cut off too short which turns “joy” into “iov” which is just sad and confusing so we’re giving these characters their legs back.
• In MediaLog, the log inspector dropdown would like to hide behind the player window when it got the chance. We made sure to bring back to the front so you can see all the log details. Similarly, a long list of templates in the Term Template dropdown would get stuck behind the timeline so we brought the dropdown to the front and enabled scrolling.
• When uploading folders with Aspera, newly uploaded folders would not appear in the folder list view (aka folder tree) in the Navigation panel. Now they should appear in the folder tree instantly.
• When purging (permanently deleting) large volumes of files from your trash bin, our file count at the bottom of the screen would get out of sync and sometimes show you have a negative file count. Nobody needs a heart attack during spring cleaning so we’ve squashed this bug and file counts will be displayed accurately.
• We’ve lifted the curse of truncated file names for Firefox users who use the browser zoom function.
• The bug that prevent users to drag and drop folders while in list view has been fixed.
• The “Recently Sent” view (for Send to External Target users) had a bug that would ‘white-out” some rows of information. This bug has been fixed so you can see all sent items.

March 20, 2019

Brace yourselves. This release is XXL.

What’s New

• AI-enabled image recognition is here! Images uploaded to an image recognition-enabled Workspace will be processed (transcoded) and automatically recognize object, celebrities, and text.  We will also perform facial analysis and provide age and emotion detection. AI generated data will appear under custom metadata and yes, everything is searchable!
• We’re taking metadata to the next level with the expansion of technical metadata in Workspace.  Technical metadata that we extract from your files can be found in the context panel and now includes the following video metadata: codec name, codec profile, codec settings, aspect ratio, bit depth, color space, scan type. We also added more audio metadata: codec name, codec profile, channel count, stereo/dual mono, sample rate, bit rate and bit rate mode.
• To accommodate the rich technical metadata we now support, we updated our search filtering capabilities.  Now, when you perform a search you can filter your search results using these filters to locate your file quicker.  Here are the facets we added: Archive status, aspect ratio, audio channel count, audio sample rates, video codec, frame rate, pixel dimensions, and run-time.
• Workspace members are now able to see when other users are uploading a file to a Workspace.  Users will see the file’s upload progress and its  processing in real time!
• Remember when “Allow Source File download” was under Advanced Settings and you would have to open the tab each time you created a downloadable MediaBox?  No more! Now, MediaBox will remember if you expanded or collapsed your Advanced Settings for the next time you create a MediaBox.
• To reduce any ambiguity for download options in a Workspace, we did a bit of housekeeping on our terminology.  Download options are now: Download and Download w/ Aspera.
• Live streams can now be added to an existing MediaLog session so you can log to your heart’s content and have all the files in one place.
• Speaking of adding files to MediaLog... you can hover over files to see which are live streams.
• UI spring cleaning including:

• General clean up of the Action bar, Protected MediaBox login screen (for custom-branded MediaBoxes), MediaBox access page header and modals… ALL the modals!
• Moving the “Upgrade” option to the correct position on the Mediabox modal
• Updates to File Request, WorkSession and MediaBox list views
• Improved legibility of filenames on mobile devices
• Improved handling of live streams and File Requests in list view
• We’ve updated our mobile experience by displaying more of the filenames and added back the ‘info’ (i) button so you can get more file info from the context panel
• To support all the additional technical metadata we rolled out, we’re introducing cool blue checkboxes and radio buttons ?
• Keyboard ninjas rejoice! Playback keyboard shortcuts are now available for MediaLog.  
• Pause: K
• Fast forward: L
• Previous frame: K+J
• Next frame: K+L
• Play / pause: spacebar

Bug Fixes

• For iPad users on Safari, the only way to preview a file was to select the Preview button twice(!) after selecting the Action bar.  Now, you can simply double-tap on the file.
• We removed the “Generate” button in the File Elements on live streams because proxy generation cannot happen while the stream is stil live.  Fear not, proxy hunters! Proxies will appear here once the stream ends and ingest completes.
• When a particular string of special characters was used on password protected MediaBoxes, the passwords would not work.  We’ve found the bug so now you can concoct your most ridiculous combos.
• We found and fixed the bug that was causing live streams to stop when previewing on Safari.
• In both the Add to Existing MediaBox and the Send to Workspace modals, the MediaB.. or Worksp... names were truncated.  We’ll extended the names so MediaBoxes and Workspaces are easier to identify.
• When users updated their name in the account profile, the changes wouldn’t be reflected across the Workspace.  Updated user names should now be updated across the board.
• The frame counter in MediaLog would confuse timecode with timestamp causing the frame count to be off.  We gave MediaLog a lesson on the different file types have support timecode and timestamp so the frame counts to reflect appropriately.
• On the WorkSessions summary page, the right-click context menu would not appear when you right-clicked on a WorkSession.  Well, that just wasn’t right so we clicked things back into place.
• When trying to preview comments along the bottom timeline in VideoReview, the popup would hide behind the comment panel on the right if the comment was added near the end of the thumbnail.  All comments will now be visible regardless of its location on the timeline.
• Some users found wonkiness when trying to view all your sent MediaBoxes from the header menu. Rest assured your sent MediaBoxes are all there, but now we’ve made sure you can see them.
• The Delete Forever and Un-trash options were hidden off-screen for our mobile users.  We’ve nudged them back on-screen.
• Our scroll bar stopped working in some areas (list view) while it would get stuck on the dashboard page. We took out the broken one and installed a new scroll bar which works perfectly.
• In MediaLog, the thumbnail for live streams stopped appearing in the files area.  Our fix will now display a thumbnail, but keep in mind this is a placeholder that may change once the file is fully ingested.
• Some FireFox users were seeing vivid flashbacks of legacy Ci Workspace when logging in to their Workspaces.  We’ve collected, dusted and archived those speCial artifacts.
• On mobile devices sometimes the “more” button would be hard to get rid of.  The ‘more’ option can now be hidden, and on larger screens only appears when you hover.
• When adding a MediaLog entry using a term template with a lot of checkbox options, the list would get cut off. We’ve fixed the scrolling so all options are now visible.
• If you got this far, you are the truest Ci fan and deserve a Ci sticker.  Email here to claim. Supplies limited.

January 31, 2018

What’s New

• Ci now supports live streams! Users can provide an HLS URL that represents a live stream that you can play back in Workspace. You can even play live streams in MediaLog and log data while it is streaming (aka Live Logging!) as well as export clips while it is streaming (aka Live Clipping!) When your live stream is done, Ci casts our standard transcoding magic so you can download and share the file.
• It’s our newest app, but we beefed up MediaLog even more!
• We changed the video player background to ensure that loggers can see letterboxing in the video without mistaking it for the MediaLog background
• Ci now supports import of JSON log entry data as well as key value pair log data. Please note: key value pair log data is read-only at the moment.
• When you drag a term into the timeline, we no longer force you to edit the term
• In the Dashboard, the avatar image on Large card view is now configurable (read: can be removed) in the Workspace branding options
• Improved MediaBox UI so that it’s crystal clear when download has been disabled
• We fixed the UX on the ‘Send to Workspace’ modal so that when you go to the Workspace details view you can see all of the data.
• By popular demand, ‘Rename’ and ‘Trash’ have returned to the main section in the right-click menu options in Workspace and, for Adobe Premiere users, ‘Import to Premiere” has moved under the ‘Download’ option
• Now that we’ve decluttered our Action bar with the ‘KonMari” method, we’re sparking joy with a cleaner UI
• ...and always very important to include security upgrades

Bug Fixes

• The bug on the pop-up modal to remove users from your Network has been exterminated
• When a new user is added to default Workspace members they will just ‘appear’ (in a non-creepy way) so you don’t have to refresh your browser
• MediaLog is designed to be collaborative but term templates are not, so we hid the ‘Create’ and ‘Edit’ term template options for MediaLog guests
• The informational “What is a MediaBox?” and “What is a WorkSession?” modals for our newest users now have a background color to improve legibility
• When we redesigned the right-click options last December, some options fell ‘below the fold’ and were inaccessible. We taught our drop-down options to be smart and pop-up (or down) depending on where they appear on your page
• The bug that caused some Workspace members trying to access files in a folder to be taken to a 401 error (Not Authorized) page has been resolved
• In Workspace, we found a pesky bug that reset your folder tree in the navigation panel if new folders were being added or trashed in the background so we gave that gremlin a dose of Cali sunshine.
• In the WorkSession Activity stream on the WorkSession management page, Workspace members were able to see activity updates on WorkSessions they were not members of. This has been fixed so all members will only see activity on the WorkSessions they are invited to.

December 20, 2018

What’s New

• For our largest multinational “3-comma-club” enterprises, we’re now offering Enterprise Network plans! Included in Ci Enterprise Network plans are:
• Unlimited Company Networks
• Enterprise Network Owner can assign Enterprise Network Admins who have access to usage  reports, member management, and Network information across all Company Networks
• Our Action bar got a makeover! This section seemed a bit confusing if you ask us so we did some housekeeping and grouped related actions into categories like “View,” “Send,” “Download,” “Launch App,” “Archive,” and “More.”
• Oh, and we also made our right click options follow suit with grouped actions.
• We now break down your total storage information in the Network analytics usage report. Previously, the total storage for source, proxy, thumbnail, and element files were shown as a single number. Now you can see each of those categories broken out by file type which will really help Network Admins better understand where costs might be adding up. We’ve also added archive storage information to the Team Workspace list for a Company Network.
• When you create a log entry with MediaLog, you can now create a new clip from that log entry and save it to your Workspace. This can be done in the MediaLog application or from search results that contain log entries. The cherry on top: If you’re creating multiple clips, we’ll remember which folder to save to.
• Some Ci users were getting booted out before our 2 hour idle timeout limit. We made some magic happen to better track your session activity. But now that we have better session management, our head of Security made us shrink the idle timeout window to 1 hour.
• Cleaned up MediaLog UI to make adding files and term templates easier as well as searching for log terms.

Bug Fixes

• On Chrome, the VideoReview filmstrip would sometimes go into hiding when the video was exited out of fullscreen view. We’ve cured its stagefright so the thumbnail should always make its appearance.
• We found a wandering ‘x’ (close) button in the on-screen File trashed notification. We trashed that sucker bye!
• In the right hand navigation panel, the Workspace storage details in the bottom left corner will now being updated when new content was uploaded or deleted without needing to refresh the page.
• When upgrading a Team Workspace plan, the confirmation pop-up window would read ‘Purchase’ instead of ‘Upgrade’ which is misleading so we fixed to the appropriate wording.
• In the notification email when new Network Admins are added the branded header image would not appear but we know how important branding is so this bug has been squashed.

November 29, 2018

What’s New

• MediaLog (beta) is the all-new app offers browser-based media logging so you can enrich your video files with timecode-based data. Some highlights include:
• Users can predefine “term templates” for MediaLog to standardize log names, descriptions, and dropdown or multiple-selection options.
• Publish logs to enable Workspace users to run searches against logged metadata.
• Search results with MediaLog entries open a popup modal with log results and a preview window to watch the logged video clips.

• In download-enabled MediaBoxes, recipients can now open a PDF preview directly from the browser without downloading a single bit.
• When viewing the WorkSession or MediaBox management screens, we used to only display the Workspace names. Now, Workspace AND Company Network names are displayed in the Context Panel in case you have multiple Networks with similar Workspace names.
• If you’re super into spreadsheets and analytics, Network-wide usage reports can now be exported as a CSV spreadsheet!

Bug Fixes

• Our contact suggestion tool (aka “people picker”) was too smart for its own good predicting names when users simply hovered over a contact with a cursor. We’ve dialed this prediction feature back so we’re not auto-selecting contacts for you.
• Sometimes after you run a search in your Dashboard, the scrollbar would break and you couldn’t scroll down the page. The scrollbar is fixed so you can search to your heart’s content.
• In Company Networks with metadata templates enabled, we would sometimes forget that templates are associated with the Workspace when creating File Requests, so we got a Remembrall to make sure templates are always remembered when creating a new File Request.
• If you happened to use the app filter in the All WorkSessions management screen, the filter selections were “sticking” when you returned to your Workspace view making it look like you suddenly misplaced a bunch of Worksessions. Filters will now be reset when you go back to Workspace view.
• We found that downloading usage analytics reports would sometimes fail if there were long folder paths so we removed folder information to ensure you can always get your Workspace and MediaBox activity data.
• We found that some Secure MediaBoxes would not redirect the recipient of the MediaBox after they logged in but take them instead to the Dashboard… which is silly, unexpected behavior. Logins for secure MediaBoxes will now take you directly to the MediaBox contents.
• For MediaBoxes with lots of files, the page number of the MediaBox page didn’t match up with the page number in the dropdown menu. This page number in the dropdown will now coincide with the page they’re you’re currently on.
• There was a wonky glitch between the timecode and frame number in video playback which has been resolved so frames will now correctly line up with the timecode.

November 7, 2018

Bug Fixes

• We found and fixed a bug where some File Request contributors were being asked to enter a Contributor code before uploading their files which might sound like be a new security feature but this was not our intention
• Sometimes when users edited VideoReview WorkSession details, the files being reviewed would detach itself so we’re making sure our files are securely fastened to each session

November 6, 2018

What’s New

• Introduced a new bigger better “fullscreen” view for VideoReview complete with a larger preview and playback controls - not to be confused with Hotkey “F” fullscreen preview. This full-screen mode also works with LiveSessions.
• File Notes are limited to 1000 characters but we failed at letting you know so long notes could not be saved before. We’ve added a character counter so you can see exactly how many characters you have left.
• We beefed up our security policies including automatically logging you out of Ci if you’re idle for 20 minutes.
• Cleaned up VideoReview experience on smaller screens so that playback details (like frame index) no longer bleeds into to the Comment panel on the right.
• Also to support users on smaller screens (yes, you holding the tablet!), we added a horizontal scrollbar to Workspace list view.

Bug Fixes

• Our Activity Stream was experiencing challenges understanding WorkSession status changes. We changed the status from Broken to Active.
• In Account settings, the “Delete Contact” actions wouldn’t stick when you refreshed your page.
• In your Contact list, some WorkSession members would show up as an alphanumeric string instead of an email address. We’re making sure new WorkSession members appear as their email address.
• On the Network Admin page, Workspace owner mysteriously disappeared but we all know how important Owners are so we’re making sure you can ALWAYS find them. You’re welcome, Owners.
• On the Network Analytics page, if you expanded the Workspace or MediaBox Activities, the user avatar would virtually block all the pertinent details - which is silly so we put the avatar in its place and added a clickable link.
• We found a bug that would stop displaying metadata in the Context Panel if there was a duplicate metadata term. We’ll show all metadata terms now - duplicates and all.  
• When running a search, if there were multiple pages of search results, you couldn’t select files across multiple pages. Now, you can Shift+select files across all your results.
• We accidentally built a mini-game where users had to “catch” the top Action panel in the asset preview screen. But we want you to take us Ci-riously so we’ve fixed this.
• Discovered and corrected some misbehaving icons in Workspace and the navigation folder structures.

October 29, 2018

What’s New

• Ci’s new billing system is here. All subscribers will be asked to enter credit card and billing information. All you need to do is follow the orange-brick (colored) banner for instructions.
• The Navigation panel (when you click on the square Workspace icon on the top left) got a makeover. Updates include: 1) a new Search panel to filter through Workspaces 2) the ability to switch to Compact view to see more Workspaces 3) the ability to pin and manage Workspaces ...all without going back to the Dashboard screen!
• Viewing files in the “List view” is now available  on iPads.
• Once upon a time, Ci had a “View Activities” button on the MediaBox page which allowed users to make edits to MediaBoxes. By popular demand, we’re reviving this function with the addition of the “Manage MediaBox” button.
• The search results page got a major facelift. All facets are now housed in the navigation panel on the left and organized by Network name, Workspace, and Type. Like before users can select/unselect facets to filter your search results.
• We did some housekeeping so RoughCut users will now find the “Send to CBM” button under the “Export” options in the top panel.
• In the MediaBox management page, you could sort MediaBoxes by the creation date, MediaBox title, user, and expiration date. And now... you can also sort by the Mediabox Type. Seemed like the right thing to do.
• We’re bringing paging back! For our heaviest Ci users with thousands of files, we’re retiring the ‘Show more’ button and bringing back ‘pagination’ so you can navigate through files more easily. Plus, you can now select files on a page, jump to another page and your files will remain selected!
• Some of us (including yours truly) have unintentionally deleted files in ImageReview and VideoReview when trying to reorder or ‘Like / Dislike’ a file. Nevermore! We made fixes to align the ‘Like’ “Dislike,’ and ‘Delete’ options vertically to the left.

Bug Fixes

• Clicking ‘UPGRADE’ in the Send a MediaBox screen would open a pop-up modal behind the MediaBox screen so we’re bringing the popup front-and-center where it belongs.

October 5, 2018

What’s New

• To avoid any confusion, we’re only going to show the “Download” option in MediaBox when download is actually enabled.
• Small card view in the dashboard is pretty nifty but we’re making it more functional by adding file count and size.
• We’re enabling “Add to MediaBox” to your right-click option. Adding files (and yes, folders too) directly to an existing MediaBox just got much easier!
• Improved handling of generating contact sheet PDFs for those super-sized MediaBoxes
• Tidied up how the upload status gets displayed on mobile and smaller screens.
• When recipients open a MediaBox with a single shared folder, they can now dive into the contents (or subfolders) with one less click.
• We’re rolling out a new password policy to heighten login security. If you need help creating a secure password, we threw in a strength indicator to help you.  
• Aspera users will be asked very nicely to upgrade to Aspera Connect 3.8.1

Bug Fixes

• Attempting to archive a file while still uploading leads to a failure. Friends don’t let friends fail so we’re disabling this option until upload is complete. We got you.
• When members were removed from Company Networks, some members were still hanging around in WorkSessions. Now, revoking Network access means members will be removed from all WorkSessions, too.
• On our MediaBox access page, we involuntarily broke the Cookies policy link. The link has been corrected so we really hope the Sony Legal team doesn’t hold us in contempt.
• When MediaBoxes had really deep folder structures, the “Hide panel” option would get in the way of the folders so we’ve put the “hide panel” button in its place.
• WorkSessions will now be filtered by app type when you select the app facet button in WorkSession management view.
• In the Dashboard, running a search would disable page scrolling which seemed like a silly thing to do so we’ll return your scrolling powers back.
• When filtering for Workspaces in the dashboard, Workspaces with long names would bleed into the Activity stream. Suggested results no longer overlaps with the Activity stream.
• You couldn’t add folder metadata to the root Workspace folder, but we believe in folder equality so metadata can now be added from the root Workspace folder.

September 12, 2018

Bug Fixes

• When users advanced forward a frame at time during playback of videos, the timecode can get out of sync. Now that things are back in sync, “Bye bye bye” to that bug.

August 31, 2018

What’s New

• Ci is going through a billing system update. During this time you will still be able to create and upgrade Team Workspaces, however, you won’t be charged yet. Once our new billing system is online you will be required to update your credit card information to continue your subscription.
• Since introducing $peci@! characters to protected MediaBox passwords, sometimes things get confusing when you try to copy the password, so we made improvements to how we display the password to make it easier to copy and share.

Bug Fixes

• WorkSession participants were getting the boot when the WorkSession status was changed to “Completed.” Participants won’t be removed any more so you can stay chummy with all your work buddies.

August 20, 2018

What’s New

• The Send a MediaBox modal got a new snazzy look. We reduced the clutter and separated the Content tab so you only see primary settings first (= less scrolling!).
• Check out our new nifty password strength indicator for Protected MediaBoxes
• Ci now supports view-only access with folder sharing in a MediaBox. MediaBox recipients can view and/or optionally download a folder’s contents.
• Introducing a sparkly blue indicator to remind you which folders are shared in a MediaBox and we’ll also remind you if you trash any files included in a shared folder
• ...and introduced a Shared in MediaBox link in the context panel so you can now quickly see which MediaBoxes your files and folders are in (and quickly open/edit/close that MediaBox)
• You can now combine a File Request with a shared folder in a MediaBox for the smoothest contributor-to-editorial handoff.
• Ci now supports Azure AD SSO login.
• Improved filtering of Workspaces in the dashboard for our power users with hundreds of Workspaces.
• Changes to a file’s custom metadata are now displayed in the activity stream

Bug Fixes

• When you change your Dashboard sorting preference in list view, we remember it.
• Some members with revoked access came back to haunt Workspace defaults. Naturally, we called Ghostbusters.
• When moving files to another folder the activity stream for that file made it look like the file was moved to a black hole. Now you’ll see which folders they were actually moved to.
• When copying files or sending files to another Workspace, the activity stream for that file looked a little strange. This is fixed.

August 2, 2018

What’s New

• LiveSession is now available for ImageReview

Bug Fixes

• HD proxies are generated a tad faster

June 29, 2018

What’s New

• Now you can tag metadata on folders.  so you can “bulk-tag” files instead of tagging files individually Why should files get all the fun?!
• ...and naturally, you can run metadata search on folders too!

June 14, 2018

What’s New

• Archive used to be an entitlement feature you had to contact us to enable. It’s now enabled for all Company Network customers to turn on or off any time. All for archive and archive for all!
• When you’re on your Dashboard staring at a long page of Workspace tiles, you can simply click on our new Collapse All to condense or Expand All to see all your Workspaces.
• Imagine if you could set up your own database of smart Terms Library that suggested metadata tags to avoid typos and the hassle of typing out names? Voila! Terms Library for metadata is here.

June 1, 2018

What’s New

• Search results can now be sorted by name in addition to the created date

May 23, 2018

What’s New

• Added even more media processing capabilities for expanded pro format support and auto-QC. Ci now supports the creation of proxies using Telestream Cloud.

May 16, 2018

Bug Fixes

• Network admins can no longer create new Workspaces if it exceeds their allocated Company Network storage - and as an improvement, we now show you how much storage is available before spinning up or upgrading Workspaces.

April 25, 2018

What’s New

• Got lots of images? You can now download and print out PDF contact sheets from a MediaBox
• ImageReview and VideoReview are now tablet-ready so go grab your stylus!

April 5, 2018

What’s New

• VideoReview LiveSession offers a “screening-room-in-the-cloud” experience so you can get share the amazing frame-by-frame annotation-ready session with people anywhere in the world in real time.
• Cool Live Pen is your personal “laser-pointer” for pointing things out during a LiveSession.
• Ci now supports downloading folders (yes, and their subfolders) from a Workspace.