SONY | Ci Product Updates

October 22, 2020

What’s New

  • For better monitoring of shared content, Network and Catalog Admins can now run a MediaBox Inventory report. Whereas users can view (and download) MediaBox reports per Space in Ci, this Inventory report allows Admins to generate reports across all Spaces on one report (Note: Enterprise Network Admins can also create reports across Company Networks). Reports can be generated for either Open MediaBoxes (only) or All MediaBoxes (Open, Closed, or Expired). To run the report, Admins can go to the Analytics page in Account settings and the report will be emailed to you as a downloadable CSV file. 
  • By popular demand, Ci now recognizes URLs in File Request Notes and turns them into clickable links so you can access links faster.
  • Improvements to the ‘Choose Plan’ billing page including support for smaller screens and navigation options to return to your Account Settings. 
  • To make Space navigation easier, the “Jump to Space” search function in the upper left of the Space navigation menu will now default to search across All Spaces, even if you have selected “Pinned & Recent” view. 
  • Every paint job needs a top coat so we upgraded the logos in the new email designs to get that polished look.

Bug Fixes

  • Our high-speed HTTP upload would trip up sometimes when handling very big files, as in Gigabytes for a single file. Since we know Ci can handle it, we fixed the blockage and supercharged the uploader to enable upload no matter the size. Got a 10 GB file you need to upload? Bring it!
  • A Smart Clipping bug would not display the mark-in/out times in the timeline or allow users to save clips from a livestream. We’ve fixed the bug so Smart Clipping supports files and livestreams.
  • Fixed a bug that prevented some Android mobile device users from previewing files in full-screen mode.  
  • When using the ‘Download the MediaBox list as CSV file’ feature from the MediaBox management page, some users found all of the data compiled into one column, making it difficult to read. Now, the CSV file will be organized in columns corresponding to the fields displayed on the MediaBox management page. 
  • After using the ‘Manage columns’ tools to reorder columns in list view, if a user tried to resize the column width, the columns would fall apart or change the width on the wrong column. This bug has been fixed. 
  • Exporting a PDF of comments from an ImageReview or VideoReview WorkSesssion should directly download the PDF to your browser’s designated download folder. However, a bug caused the downloaded PDF to open directly in your current browser tab. We returned this to the intended behavior.

October 7, 2020

What’s New

  • Restoring files from archive could sometimes take longer than it should so we made improvements to handle the requests more efficiently. 
  • Spruced up email design for notifications like WorkSession invitations, MediaBox notifications, reporting, and more!
  • Improved the look and feel of the ‘Choose a Team plan’ page to support both dark and light mode users.
  • Cleaned up some design inconsistencies in the context panel.

Bug Fixes

  • Someone tripped up and broke the full-screen feature in the Ci player causing the video to stay in the smaller dimension of the browser window.  This bug has been fixed so the video will expand to full-screen and fit to scale as the window is resized or the full-screen view is collapsed. 
  • When creating or editing a MediaBox, the distribution list modal window appeared ‘out of order,’ opening behind the MediaBox window.  Now, when you click on ‘View’ (list details) the distro list modal will appear above the MediaBox window. 

September 24, 2020

What’s New

  • We made a couple updates to our search functionality: 
    • To improve the relevance of search results, search will no longer return results based on Workspace or Catalog name, Company Network name or file type.
    • In search results, you can now sort the results by Type, Size, Added by, Last activity, Space, Archive Status, or Network in addition to Date added, Name, and Relevance.
  • By popular request, we made several improvements to our Crop Guides feature: 
    • Users can now move any part of the guide outline (so we removed the corner guides).
    • While in Crop Guide mode, playback will be disabled unless a user clicks on the play button in the player control. 
    • Crop guides have also been enhanced to work well in full screen view or zoomed in (using our zoom tool). 
  • We boosted the Account Settings Analytics usage reports so admins can get a clearer understanding of storage:
    • Added a column for ‘Copied File Count.’ When a file is copied between separate Spaces or within a Workspace, the file is counted as a copy. A file copied within a Catalog is not counted as a copy.
    • Added a column for ‘Copied Source Storage (GB)’
    • Renamed ‘Source File Count’ to ‘Unique File Count’
    • Renamed ‘Source Storage (GB)’ to ‘Unique Source Storage (GB)’
    • Added an info icon explaining what each metric means
    • These updates will also be reflected on report exports.
  • We added a Note feature to File Request. This field allows File Requesters to write a note to contributors (such as specific instructions to the uploader). Pro tip: Notes can be added to existing File Requests too!
  • Users can now export the data from the MediaBoxes management page as a CSV file. To export, users can simply select facet criteria (e.g. MediaBox type, Status) from the filter panel, then click on the ‘Download CSV’ button in the top action bar. Please note, for users with multiple pages of MediaBoxes you will need to export each page by going to that page and clicking the export button.
  • On the Catalog management User Groups page, Catalog admins can now search for members faster by typing a member’s name or email address in the search field.
  • Made small design updates on the banner elements on the Account Management page (e.g. Open Navigation, Search, Account Settings) to improve discoverability. 
  • In the folder navigation panel, the ‘Jump to folder’ field and Workspace folder now stay at the top of the panel.

Bug Fixes

  • Fixed a couple bugs in the smart clipping feature: 
    • For some videos, the mark-in and/or mark-out frames were not matching the selected mark-in/out points. 
    • The final ‘mark-out’ frame was not being included in the clip created. Clip now includes the mark-in and mark-out frames (and of course, everything in between). 
  • We fixed a bug that was blocking some users from editing the watermarks in MediaBox content.
  • If a file has been copied to multiple folders in a Catalog, and a user exports search results to a CSV file, the report will include every folder where the file has been copied to.
  • In Catalog search results, we fixed a bug that disabled the ‘Delete’ button if two or more files were selected. 
  • Cleaned up some design issues on the Catalog member roles modal window. (This chart explains all the permissions available per member role).
  • You can view all of the associated MediaBoxes from the “Shared in MediaBox” link in the Context Panel. Once users edit the MediaBox, the “View MediaBoxes” modal window would stay in front of the ‘Your MediaBox is ready!’window. This bug has been fixed. 
  • Network admins using Firefox were baffled by a notification bug. When a new Team Workspace was created, a failure notification would appear even if the Workspace was correctly created. Now, the success notification will appear instead. 
  • In the Context panel, files uploaded using Aspera would flicker ‘Added Via HTTP’ and ‘Added Via Aspera Connect.’ We swapped the bulb which fixed things.
  • In Network analytics, we learned that MediaBoxes created by revoked users would sneak into the Network Admin’s pile, artificially boosting the Admin’s MediaBox count. They’ve been grounded indefinitely.
  • Search wasn’t handling long Workspace and Catalog names very elegantly so we made it work (but we’re looking for ways to make things prettier.)
  • When users on fast connections uploaded folders with Aspera, sometimes the folders would duplicate. We addressed this first world problem to prevent duplication.
  • When a file is copied across multiple Catalog folders, you can now search by the parent folder name in addition to the folder name. 
  • The scrollbar was getting in the way of the right cropping guide so we removed that blocker. 
  • On the Catalog admin page, user group members will now be displayed in alphabetical order by name, followed by email addresses if a user is not registered yet. 
  • On the Copy to Space modal window, long Space names were cut off in the navigation pane. Longer names are now wrapped so you can read the full name. 
  • Searching with hundreds of keywords would get in the way of your search results so we added a scroll bar. Easy peasy.
  • It takes a few hours for our usage tracker to compile usage reports. Instead of showing 0 for incomplete data, reports will only return data for the last day that we have complete data collected. 
  • A framerate issue was causing Smart Clipping problems on some MOV files.
  • Pushed a few pixels and fixed a couple typos here and there.

 

September 2, 2020

What’s New

  • We now support subtitles and captioning in Ci player! Users can upload caption and subtitle files as File Elements. Once these text files are uploaded (yes you can upload multiple files!), click on the “Subtitles/CC” button (looks like CC icon) in the player controls to select the text you want to preview.  
  • Every 2 minutes, a Ci MediaBox shares valuable content. As fans turn into MediaBox savants, we’re making updates to improve MediaBox functionality:
    • You can now preview/playback a file and folder from the ‘Edit content’ menu when editing content in an existing MediaBox. On the “Edit MediaBox” modal window, click on the ‘pop-out icon” (looks like a square with an arrow flying out) to preview the file in a new browser tab. 
    • We updated the create/update MediaBox menu to better explain how sharing archived content via MediaBox works. To clarify, you can send archived content in a MediaBox for preview and download - however the recipient will not be allowed to use the “Save to Workspace” feature unless the file is permanently restored. 
  • Related, we updated the Restore File modal window to better explain the limitations of files in Temporary Restore status.
  • For our largest Enterprise networks with lots of users (and activity), we made performance improvements when revoking members from a Company Network or Enterprise Network.
  • On the Members page of Network management, we removed the reference to expired MediaBoxes in the tooltip since we don’t count expired MediaBoxes here anyway. 
  • To improve Catalog user management, you can now copy + paste multiple email addresses in the “Add new members” field when managing User Groups. 
  • Introducing two new keyboard shortcuts for framegrabs in Ci player. Here’s the full list: 
    • [NEW!] Grab frame: F
    • [NEW!] Frame grab and set as thumbnail: Shift+F
    • Pause: K
    • Fast forward: L
    • Previous frame: K+J or ← 
    • Next frame: K+L or → 
    • Play / pause: spacebar
  • Navigating through deep folder structures can be challenging. To improve navigation, we are adding the “Show in Folder Navigation” button in the content view dropdown. Users can directly jump to the folder (highlighted blue) in the right-hand Folder navigation panel. 

Bug Fixes

  • We found an issue with how we handle frame rates for some videos which impacted frame grabs and playback when moving frames forward. With this fix, frame grabs and the timecode in Ci player will now match your source files. 
  • Users that log into Ci using SSO authentication were getting an error page when attempting to access content from a direct URL link - even after authenticated single-sign-on. This has been fixed so logged out users can navigate to ‘deep’ URL links by simply logging back in. 
  • If a file/folder is shared via MediaBox, you can view the MediaBoxes by clicking on the “Shared in MediaBox” link in the Context Panel. However, when users clicked ‘Edit MediaBox”, the attention-craving “View MediaBoxes” modal window would stay in front of the Edit MediaBox window. Now, the Edit MediaBox window will pop-up to the top. 
  • We learned of an issue around downloading restored files. Users could download (multiple) restored but a bug prevented users from downloading the parent folder. Folder download is now enabled and order is restored. 
  • We discovered a bug in the “carousel’ feature for previewing files in a folder. Previewing in carousel mode would sometimes trigger unrelated thumbnails to appear in the File Elements area. This bug has been fixed.

August 12, 2020

What’s New

  • Ci now offers a whole new space for enterprise media asset management, Ci Catalog. With granular access controls and simple user management, Catalog is designed for media management across the entire media life cycle.  Read our press release or contact us to request a demo. You can also find Catalog-related user guides here.
  • Audiophiles, we hear you! Ci now generates higher quality audio proxies for new audio AND video files uploaded to Ci.
  • VideoReview and ImageReview got styling updates to be more consistent with the rest of Ci. 
  • On the ‘Sent to External Target’ page in Workspace and External Target page in Network management, we now display the name of the target node (as well as the IP address) so you have more context on where you’re sending content to. 
  • When Archive customers wanted to permanently restore an archived file that has been temporarily restored, you had to wait for the file to return to ‘Archived’ status. Now, you can permanently restore a file that is in the ‘temporarily restored’ state - because you should always be allowed to change your mind. 
  • To help you navigate across folders faster, we upgraded the ‘Jump to folder’ to return more relevant filter results. 
  • In most areas in Ci (e.g. content preview, search, and MediaBox, File Request WorkSession management) you can now resize the width of the columns in list view. 
  • In the Company and Enterprise Network management view, we made performance improvements for the Members page to load faster.  
  • We REALLY wanted everybody to know about the new Zoom tool we added to Ci Player last month. Now that everybody’s caught up, we are setting the Zoom tool to hide itself when there’s no activity (mouse cursor stops moving). 
  • Our metadata terms library is especially helpful when gathering files and metadata from external contributors via File Request. To improve this experience, we updated the styling in File Request forms so that term suggestions are easier to read. 

Bug Fixes

  • A bug was incorrectly rounding up the runtime for video files. After brushing up on our rules for rounding off numbers, the runtime will now be displayed to the nearest 3-digit milliseconds. 
  • In Ci Player, the Zoom tool and Crop Guides wouldn’t play nice with each other so we stepped in and made sure both tools act properly with each other and Ci Player going forward.
  • To make sure users don’t lose their orientation when hopping between folders, Ci will take you to the first page of folder content each time you navigate to a new folder. 
  • In Spaces with lots of upload activity, using shift+select to select files could unintentionally select folders too. If you are selecting individual files, Ci now will make sure you don’t pick up anything extra.
  • We fixed an alignment issue that some Safari users found in our ‘empty’ screens and screen loading animation. 
  • Workspace is a Space for seamless team collaboration so expired/closed MediaBoxes and File Requests should be available to all Workspace members to re-open. 
  • We found and fixed a bug that occurred when adding custom metadata on a File element. If an element is still uploading or rendering, the metadata menu will no longer disappear once the status of the element changes. 
  • Sometimes, users would find outdated data when using the ‘Download contact sheet’ feature in MediaBox. We’ve made some backend fixes to make sure that the contact sheet is always up-to-date with fresh data.
  • We show how files are added to Ci in the context panel. A bug temporarily broke this but we now show the method in which a file is added in the ‘Added via’ field - even while a file is uploading or processing. 
  • Fixed a gnarly bug that was preventing custom metadata from being added or edited on custom render elements and clips. 
  • Fixed a bug that prevented users from updating a File Request if metadata was requested from the contributor and some of the metadata included ‘Read-only’ data.
  • Fixed a bug that displayed custom metadata incorrectly in the context panel if the wrong mix of numbers and special characters are combined.

July 20, 2020

What’s New

  • Ci now supports input from RTMP streams! From the ‘Live Stream’ option in the ‘Add New’ menu, you can select either HLS or RTMP. Server and key info for RTMP push will be displayed and can be copied to your clipboard. While streams are live, you can also click ‘View live stream information’ in the Context panel to find the HLS or RTMP details. Live stream support is an entitlement for Enterprise customers, contact us to enable RTMP support on your Workspace.
  • We also made some big changes to Ci Player for videos and images: 
    • The all new Crop Guides feature allows you to set cropping guides on-frame and save the settings to the file’s custom metadata. Choose from 6 aspect ratios, import your own crop guides from file metadata or drag the guides to customize the cropped area. The tool is located next to view settings (looks like a rectangle with rivets) in the control bar. 
    • The Ci Player now supports display of zero-based NDF timecodes in addition to embedded timecodes. Select your preferred time display format (timecode, runtime, or frame!) by clicking the caret in the playback controls. 
    • Users can now zoom in on videos to make sure everything is pixel perfect. The new Zoom tool is located in the top left corner of the preview area with control options above the mini-preview window. 
    • You can jump to a specific time or frame by typing the time directly in the control bar.  
  • In Enterprise and Company Network management, we’re adding search to the Members page. Network Admins can now search for users by name or email address. Farewell to scrolling and ctrl+F!
  • For Networks with metadata templates enabled, we gave the custom metadata menu a styling update and also added a small thumbnail preview.
  • Audiophiles, we heard you! To prove it, we’re adding a new default thumbnail icon for audio files (looks like audio waves). And, for extra credit, we also refreshed the default thumbnails for video, image, document and closed caption files too.
  • By popular request, Network Admins will no longer be allowed to view Workspace content unless they are explicitly added to a Workspace. For Admins, this should help clean up noncritical Workspaces cluttering your Dashboard.
  • Custom metadata fields that are part of a metadata template will now be listed first followed by customer metadata fields. 
  • Improved how we handle folders in list view. In Search, the ‘Folder’ column now displays the parent folder name. In Workspace and Search pages, the ‘Type’ column now clearly shows type as ‘Folder.”
  • In the CSV data export for MediaBox Activities (found on the Analytics page), Network Admins can now see the percentage watched for videos shared in a MediaBox.
  • Summer styling clean-up on the WorkSession management menu and member picker (dropdown) menu. 

Bug Fixes

  • When adding files to an existing MediaBox, the ‘Add to MediaBox’ menu only displayed the most recent 30 MediaBoxes. A different bug hid the ‘Add to MediaBox’ button, for users on smaller monitors. We’ve addressed both bugs so now you can now find and add to existing (active) MediaBoxes simply and smoothly. 
  • Many moons ago, we enabled document preview in download-enabled MediaBoxes. This feature became disabled but it is now back in operation! Users can now once again preview MS Word, Excel, PowerPoint, PDFs, and text documents from MediaBoxes by selecting the ‘Preview PDF in browser’ button.
  • When viewing search results in list view, if a search result is tied to a published MediaLog entry, we now display a MediaLog icon next to the filename. 
  • Enterprise Network admins had to deal with broken sorting on the Networks page. Order has returned and now you can sort Company Networks by Workspace count as well as active and archived file count and storage. 
  • The Copy Elements menu took an ugly turn when users attempted to ‘Copy elements to another file.’ Firefox users would find the table overflowing from the menu page. We’ve fixed these bugs so now you can smoothly and comfortably select your Space, Folder and file. 
  • Metadata templates with term library-enabled fields were designed to help you add consistent metadata. The dropdown menu of suggested terms that wasn’t wide enough (cutting off critical words) has been fixed to fit to width.
  • In MediaBoxes containing images, we fixed a bug that wouldn’t fit the full image on screen. Our image preview will now resize according to the source image size. 
  • In list view, sorting by the “(Company) Network” field would cause folders to appear empty when there are indeed files inside. To prevent confusion, we disabled sorting by Network. 
  • We fixed the bug that would activate the preview carousel when using the arrow keys while entering custom metadata info for a File Element.
  • The ‘Select Space’ dropdown in the ‘Copy Elements to another file’ menu did a ‘meh’ job of handling long Space names. This dropdown now has a better handle on short and long Space names.
  • Fixed styling issues on the asset preview page (File Elements) for Internet Explorer 11 users. 
  • When a Workspace owner accessed a Workspace they owned, this activity wasn’t registered correctly in the ‘Last accessed’ column of the members page for Account Settings. Owners are important Workspace members too so all users will be treated fairly from now on. 
  • The restrict ‘File Types Allowed’ feature on File Requests was being overly selective on files allowed (blocking file types by case-sensitivity) so we’ve laxed the restrictions to allow both .mxf and .MXF files.
  • Fixed a bug that was causing issues when some users tried to upgrade or downgrade Team Workspace plans on the plan management page. 
  • Technical Metadata was not appearing in the Context panel if a file was still processing, or in ‘Limited’ status. Since technical metadata can be useful in understanding what file is being uploaded, we fixed this bug to display technical metadata while a file is still processing. 
  • Some MediaBox recipients had problems copying the password from password-protected MediaBox email notifications. This is now fixed.

June 11, 2020

What’s New

  • In Workspace, users can now add custom metadata to custom File Elements (user-uploaded or generated by Ci) if the Company Network has Element Metadata enabled. Contact us to learn how to set up custom metadata on Spaces in your Company Network. 
  • Fixed a small typo in the Publish All Logs menu in Medialog. If you didn't know, this action allows members to see log data in search and enables automatic publishing for future logs. 
  • When another user adds a file to the Space you are working in, the blue "click to refresh" alert now appears at the bottom of the page. This makes sure the alert doesn't get in the way of the action bar. 
  • If a file has published logs, the MediaLog icon appears in the bottom corner of each thumbnail. The wrong icon was appearing, but we fixed it to the correct icon. 
  • On the 'Copy/Move to Another Folder' menu, the blue diamond indicating shared folders had a styling issue that has been corrected. 
  • In addition to a few styling improvements, the 'Copy/Move to Another Folder' screen now has a field to allow users to find folders faster. When users start typing the folder (or subfolder) name in this filter, you can jump to folders from the suggestions. 
  • We added Company Network and Space fields to the right context panel so you never find yourself lost at Ci (pun intended). We also added this to the list view in Search results to make sorting easier. 
  • In the Download dropdown menu, icons have been updated so users can quickly see the difference between the download options. 
  • The MediaBox landing page got a fresh new paint job to better match the Ci 'light mode' experience. 
  • Users can now right-click on any empty space in the content preview area to trigger actions that are available within the folder. 
  • The revoke user screen on the Network members’ management page now shows when a user is a Workspace owner and includes a direct link to the Workspace admin page to make it easier to replace the Workspace owners. 
  • We unified the “revoke user” experience across Company and Enterprise Networks. 
  • When copying a file to another folder within the same Workspace, all Elements (i.e. custom renders, frame grabs, user uploaded elements) will now be copied with it. Note: this capability has not been implemented for folders quite yet.
  • Styling update to make sure the "Add Distribution List" option appears correctly on the WorkSession management screen. 
  • We fixed the wonkiness of the blue badge on the Recently Added menu. The badge displays the number of Recently Added files and won't look crooked even when 99+ files are added. 
  • To clarify the context of your Spaces, the Company Network which your Space is affiliated with will now appear everywhere that your Space name appears. Pinky swear. 
  • On the Networks page of Enterprise Network management, we now display the Total Storage Count and Size, which is the sum of Active and Archived Storage across your Network. These columns can also be sorted by clicking on the column headers. 
  • File and folder metadata fields are now ordered according to the priority prescribed in the metadata template for the Company Network. 
  • The Members page on the Enterprise Network management page got a few updates: 
    • Verified emails are now indicated by a checkmark next to the email 
    • To remove member access you now will need to click on the revoke user icon (trash bin) 
    • Added a Catalog column. 
  • When a user is added to a Catalog folder, the user will now receive an invitation email. When a user is added to a Catalog user group and given access to multiple folders, the user will receive an email with a summary of the folders they have been added to. 
  • The Members section of Catalog admin page now allows for the table to be copy + pasted to a spreadsheet. 
  • Catalogs are now included in Analytics usage data in the Enterprise Network account management page. 
  • Catalog users can now copy a file using the "Copy to Space" option in the Share menu. This feature allows for copying files to another Workspace or a Catalog. 

Bug Fixes

  • Transfers launched via Send to Aspera target were not showing progress percentage. This is working now. 
  • When previewing videos, some Internet Explorer 11 users were seeing the player controls overlapping with the timecode and other playback controls. The timecode now displays center-aligned giving you space to access the other controls. 
  • Made improvements to help users select more precise mark-out points when using the filmstrip bar to create a video clip using the Smart Clipping tool in file preview
  • In the External Targets page in the Network management settings, we removed the "Last Used" field. To see when files in a Workspace have been sent to an external target, simply click on the "Sent to External Target" icon (looks like a reticle) in the navigation panel. 
  • On-screen notifications were improperly formatted if the file or folder contained an apostrophe or double quotation marks in the name. Like Joey Tribbiani, we're "sorry." 
  • Sometimes we go above and beyond with our tooltips - literally. The tooltips in the Create Video Clip screen, extended above the visible page so we took a chill pill and adjusted the position of the tooltips. 
  • When sending a MediaBox with Element download enabled, all File Elements including clips generated in Ci should be available for preview and download. The bug blocking this function has been fixed and clips saved as Elements will now be included in MediaBoxes.
  • We found a bizarre bug in search that prevented long filenames to not return expected results if quotation marks were used to find an exact match. Turns out an obscure 20 character limit was preventing our search from working properly so this limit has been lifted. 
  • If a video filename is changed while a clip is being generated from said video, the render would get stuck 'waiting.' Clips can now complete rendering independent from any actions taken on the source file during this time. 
  • We gave the premium proxy generation a bit of an overhaul to improve the experience. First, we're introducing one 'Generate' button to allow you to create all available premium proxies in one fell swoop. We now also display the proxy processing status and we promise this progress will be displayed without you refreshing the screen. 
  • Network Admins can run reports on Workspace or MediaBox activity by selecting the Workspace and start and end dates in the account management Analytics page. Somehow the date selector was switched with our expiration date selector (totally different!) and created all sorts of ruckus. This bug has been fixed. 
  • If you are on the Dashboard in list view, some Spaces can appear empty because archived files do not get counted in the 'File Storage" size. To prevent any alarms, we are including archived storage in the Storage size and adding file count to list view. 
  • In account management, we removed the "Import from Workspace" option for changing your profile avatar since the button turned out to be dud anyway.

May 12, 2020

What’s New

  • Ci now supports sending files directly to an S3 location endpoint. Read this user guide on how to use the Send to External Target feature. And, if you want to integrate this send to S3 function with an existing workflow, there’s an API for that.
  • In the filter panel, we added ‘Search folders’ so users can now search by folder (and sub-folder) name. Users can start typing the name of the folder and select the suggestions that appear below to jump directly to the folder.
  • A few UI changes that are small but pretty impactful to users: 
    • Dropdown menus that users can take action on now appear when a user clicks the item instead of hovering (and they stay visible). If you aren’t the committing type, we added tooltips so you know what menu you will activate before you click. 
    • We renamed ‘Send’ to ‘Share’ and gave it a new icon - looks like a curved arrow
    • Back by popular demand, we’re reintroducing Archive (and Restore) to the Action bar
    • Added header labels and descriptions to the actions available in drop-down menus in the Action header and right-click context menu
    • In Workspace, the Copy to Workspace and Publish to Catalog icon has been updated to our Spaces icon
  • In new folders, the empty folder will show a single “Add New” button for consistency with our Action bar (header)
  • Previously, when another member added files to your Workspace while you’re working in there, an alert appeared to let you know to refresh for the latest content. This alert used to disable some action items but now you can use the Action bar to continue working uninterrupted. 
  • Users can now upload custom elements to a file in Workspace. This means users can upload files (i.e. images, documents, close captions) that will be associated with a file throughout its lifespan in Ci and can be previewed and shared in MediaBoxes like all other elements. Check out this user guide for details on uploading custom file elements.
  • Our clipping tool now supports video files AND live streams so you can get clips out even faster!
  • For our heavy users with 500+ folders in their folder navigation, we gave our folder loader a performance-enhancing booster so folders appear quicker on screen no matter how deep your folder tree is.
  • We overhauled the Navigation panel which includes: 
    • Moved global search next to the Dashboard 
    • Now displaying Pin and Manage Space options next to the Space name (this means one less click!) and is clearer which Spaces you have pinned.
    • Relocated the Sort by option next to the View Type option 
  • The media player got a fresh spring makeover. The runtime/duration now appears in the bottom center and playback controls are found on the left. From left to right, the new Playback controls are Play, Playback speed, back (minus) 3 seconds, previous frame, next frame, forward (plus) 3 seconds, and volume. This new player is currently available in Workspace, MediaBox, and MediaLog. 
  • MediaLog has a new color scheme and fonts to match the larger Ci universe and a new player experience (See above ☝)
  • A couple of upgrades to fan-favorite, MediaBox: 
    • While files shared in MediaBoxes used to display “Delivered” we went a step further to give you more context around how your MediaBoxes are performing. When video or audio files are sent in a MediaBox, you can now see how much of the file a recipient played back and whether the file was downloaded. Look out for the new “Watched __%” “Listened __%” and “Downloaded” tags in your File Activity stream. 
    • We enhanced the search MediaBox feature so now broader searches, partial search terms, and special characters (e.g. dashes and underscores) are supported too!
  • We improved the File Request experience, which now makes selecting File Request destinations easier by automatically selecting the current folder the user is previewing. 

Bug Fixes

  • When building folder structures (/trees), indenting the child folder to show when a folder is nested within another folder is critical. We found that our indentations stopped working after 10 levels of subfolder so we’ve updated to ensure indents continue beyond Level 10. 
  • We squashed several search-related bugs this release: 
    • When using three or more search terms, users would find perplexing results (i.e. less relevant results appearing first) due to an error in our search term logic. 
    • Caught one bug that disabled Archive (and Restore) options while users were in search results. 
    • In search results, folders shared in a MediaBox were missing the blue diamond to indicate shared folders.
    • Also in search results, the Folder Summary (i.e. file count and storage) for folders is back when users select the ‘Get Info’ option from the right-click context menu. 
    • The ‘‘Download with Aspera’ option went missing from the search results page. We promise Aspera Download is back and reporting for duty!
  • If a file has been trashed but the filename is selected from the Activity stream, the system tries hard to enable file preview to no avail. Now, we’ll let users know the file is in the trash bin (as well as who put it there) and give you an option to untrash the file.
  • We uncovered some wonky behavior in MediaBox settings. In the watermark input as well as the MediaBox Notes fields, users could shrink the text box to be too small to read or too big surpassing the menu boundaries. Both text fields have been corrected to fit just right.
  • Also in MediaBoxes, we found that some customer-generated File Elements (e.g. custom frame grabs) were not downloadable from download-enabled MediaBoxes. We understand that all customer-generated Elements (especially now with custom element upload) are super important so this bug has been fixed. 
  • When a file has been copied by someone on your team, the file activity should show the name of the user who originally uploaded the source file, not the user who created the copy. This misidentification bug has been fixed.
  • It turned out that on the Enterprise and Company Network management page, Company Networks and Workspaces were being ordered by a randomizer so we built in some sense into it so now Workspaces and Networks are in ascending alphabetical order.
  • We support many ways of getting content into Ci, and the way we count some file uploads caused a discrepancy between the usage reported in the Network management page and exported CSVs. This bug has been fixed so reporting within Network management and CSVs now match up.

April 2, 2020

Bug Fixes

  • When users clicked the “Go to parent folder” action from Search, the appropriate folder (or subfolder) wasn’t opening or highlighting as expected. This bug has been fixed.
  • Copying folders is a really powerful feature and this is embarrassing but we didn’t intend for you to copy your whole Workspace top folder! We fixed the right-click menus to disable this copying from your top Workspace folder.
  • We caught a slacker bug that wasn’t attaching the file name to new custom renders created immediately after a file is uploaded. This was causing confusion in file preview and MediaBoxes. Custom renders will now be correctly formatted like: SuperCoolFilename-4k-48khz.mp4
  • When using the “Make a Copy” feature for folders, a glitch in the Matrix would temporarily clone the source folder name. We removed that bug, however, you will need to refresh the page to see any new folder copies that are created.
  • We fixed the bug that would hide the “Copy to another Folder” option when navigating Search results. 
  • Last month, we brought back item counts to be displayed on folder thumbnails but found a couple bugs. First, we forgot to include the Favorites view but since we designed folders to be Favorite-able, we’ve added item counts here. Also, when renaming folders, the item count temporarily drops to zero which is inaccurate (and alarming) so we’re making sure the item count is correctly displayed - always.
  • In Workspace, some Firefox users were experiencing issues where the parent folder of the folder you are browsing would not be visible in the folder navigation or even worse, collapse the folder tree so you had no clue where you were. This bug has been fixed so the top folder will scroll into your view and be highlighted in the folder navigation panel.

March 27, 2020

What’s New

  • To improve the folder upload experience, we now display the progress of your folder upload in the UI. Look beneath the folder name to see the progress complete and the count of files uploaded.
  • We now support file download from MediaBoxes using Safari on devices running iOS 13 or higher. (Yes, that means mobile devices!)
  • We made some enhancements to search: 
    • Ci now supports ‘empty’ search meaning you can keep the search bar empty and toggle search results with the filter panel. For our power users, this means you can search for all files across your Networks.
    • Stop refreshing your inbox! To improve the ‘Export to CSV’ experience, a pop-up alert will let you know the estimated time to generate the report when you run searches with 5,000+ results. 
    • When users select a file while viewing search results, the action bar used to ‘hide’ the search terms. We updated our UI to make sure you can see the actions you can take - and your search terms!
  • By design, users cannot download archived content from a MediaBox. However, we didn’t do a very good job at clarifying this to downloaders (oops!) so we updated the MediaBox UI to clearly show when files are archived and unavailable for download. We went a step further and will now allow users to download all available (active) files when you select the ‘Download all’ option. If there is a file/s archived, the user will see a popup message explaining why these files are skipped. 
  • In Workspace thumbnail view, long folder and file names are truncated. You can now hover over the file/folder name to see the full name (previously only available in the folder navigation panel). 
  • Custom video File Elements are pretty important so we rearranged the File Elements view. Custom renders, clips, and frame grabs are now found at the top of the Elements followed by Ci generated video previews, Ci generated images, Ci generated frame grabs, and other files generated by Ci. 
  • Copy and move folders (within your Workspace) is here! Earlier this month, we released file copying and we now support folders. Simply right-click on a folder to display the ‘More’ options and choose between ‘Copy to another folder,’ ‘Move to another folder’ or ‘Make a copy’ options. 
  • All of our apps (VideoReview, ImageReview, MediaLog and RoughCut) are best experienced on Chrome and Safari browsers. To ensure that all app users have the intended experience, we are disabling users on other browsers (i.e. Firefox, Internet Explorer) and asking them to access from our supported browsers. Our devs are working on extending support for more browsers so stay tuned!
  • When using the ‘Go to parent folder’ from search results, the folder location will now be displayed and highlighted in the folder navigation panel (even if it's a subfolder five folders deep). 
  • Added a new ‘transparent’ background when previewing videos and images - super handy when your cinematographer shoots extra dark footage. Users can go to the preview settings (gear button in the playback control and zoom tool) to select between black or transparent backgrounds. 
  • For the best user experience (and for the sanity of your InfoSec team), we implore you to keep your browser updated. That said, we made some slight improvements to the MediaBox access page in case some users are unwillingly using older browsers like Internet Explorer 8.
  • ...and additional UX housekeeping like making it clearer when files and folders are selected and improving the text on Download options in asset preview (‘Aspera’ means Download with Aspera)

Bug Fixes

  • In the new Ci experience, we dropped the ball on enabling MediaBox to be shared via distribution lists - sorry! Distribution lists are now enabled so you don’t have to ‘switch to classic Ci’ for this feature anymore.
  • Some Company Network admins had issues changing the Workspace name. As a global brand, we get the importance of branding so this is fixed and you can rename Workspaces. 
  • When viewing search results in list view, the column headers and file info were not aligning properly. This is a total UX faux-pas and makes it hard to sort search results so we fixed this bug.
  • In Networks with AI image recognition enabled, we accidentally hid the ‘Related images’ tab from the asset preview page. Related images are back baby!
  • For Enterprise Network admins, the Analytics page was not sorting Company Networks in any sensible order. The Analytics dropdown menu will now sort Company Networks alphabetically. 
  • On the File Request management page, a sneaky little bug in the Action bar would display the wrong icon to view File Request details. We fixed this bug and made sure MediaBox and WorkSession management pages to make sure the bug doesn’t crop up elsewhere. 
  • When uploading multiple copies of the same file, the thumbnail preview would appear and then disappear or not be displayed at all. We fixed this bug so the preview thumbnail appears every time. 
  • We squashed some bugs to improve the carousel preview improvement. Now, the play button will always appear when you use the arrows to preview the previous/next file AND we promise files will appear in the correct order (based on your sorting). Also, clicking on the carousel arrows too quickly would cause our playback to misbehave so now we won’t show the arrows until the next preview is ready. 

March 9, 2020

What’s New

  • We now support local file download from MediaBoxes on devices running iOS 13 or higher. (Yes, that means mobile devices!) This works on Safari, but this feature is not available on other browsers on iOS.
  • MediaBox recipients can now ‘Download all’ images with watermarking - instead of tediously downloading individually. (Download for watermarked videos is still on our roadmap, promise!)
  • As a follow-up to our last release, we made a few changes in the filter panel for MediaBox, File Request, and WorkSession management pages:
    • Spaces are grouped by Company Networks
    • When you select a Space to filter results, we no longer bring the Space to the top of the list. Instead, we improved the messaging so you know which Space (and Network) you’re viewing.
    • Added a search bar so you can type Space names for faster filtering.
  • Also in the folder tree navigation panel, we made UX improvements so users are never lost in six folder deep subfolder trees. When you enter these folders, the current folder appears highlighted in the folder tree navigation and the panel will automatically scroll up (or down) to show you where the current folder lies in the folder hierarchy. 
  • Back by popular demand… list view on Recently Added view! And yes, we’re working on ‘sorting by columns’ which is coming soon.
  • Hardcore fans with multiple Ci accounts would sometimes see a blank Workspace page when they should have seen a ‘404: Incorrect URL’ page - caused by quickly swapping logins. Now you can ‘aww’ at our favorite robot pup instead of ‘ahh!’ at a vacant Workspace.
  • Finally! You can copy files to another folder within the same Workspace. Select your files and click on ‘Copy to another folder’ from the ‘more’ button in the Action bar (kabob without the skewer). 
  • In the Search popup menu, a new checkbox to select  ‘find all files and folders that match any of my search terms’ allows you to easily perform broader searches with multiple search terms without using the operator terms (i.e. AND, OR). 
  • All file elements shared in a MediaBox, including frame grabs as well as both Ci-generated preview elements and custom renders, can now be downloaded via Aspera.
  • Optimized ‘Create a File Request’ and ‘Send a MediaBox’ menus so they open and perform a little quicker. 
  • When Workspace content is updated while you’re in the Workspace (e.g. a colleague adds more files) a popup alert appears in the top center of your screen. These alerts would poof away after five seconds but we don’t want you to miss these important notifications so now the alert stays on-screen until you click it to refresh the content or ‘x’ to acknowledge that you saw the alert. 
  • In the activity stream, the location details tooltip has been realigned to the left because unlike these Product Updates, center alignment is never fun to read.
  • Ci now enables users to delete user-added custom elements from the File Elements menu in file preview!
  • To support customers leveraging the Deep Archive feature, we’ve added Deep Archive data to the Analytics page for Network admins.
  • In Workspace preview, we revived folder and file counts in the Context panel. We’re further enhancing the folder preview experience by displaying the item count under the folder icon which sums the number of files and folders within it. 
  • In MediaBoxes with shared folders, we’re introducing the number of items (files or folders) to appear on the folder thumbnail. 
  • Users can now Favorite (or um, un-Favorite) files directly from Search results!
  • To improve UX on dropdown menus and tooltips (the pop-ups when you hover over icons) we’re giving them a makeover. Dropdowns now have dark text on a light menu whereas tooltips appear as a dark pop-up with light-colored text. Unlike uber-sensitive car alarms, our enhanced tooltips won’t appear just because you’re hovering too close. 
  • Optimized performance on loading files on the file preview page and especially alleviating any sluggishness when File Elements load in. 
  • Itty bitty UI updates like making the scroll bar rectangle so it's easier to grab and clearer UI when hovering on icons in the Action bar. 
  • Plus some stuffy but always important security updates.

Bug Fixes

  • Some MediaBox recipients couldn’t preview videos on their mobile devices. We found a nasty iOS mobile browser issue and squashed that little bugger. 
  • Internet Explorer 11 users experienced a number of thumbnail issues including full-width Workspace tiles on the dashboard and wonky placement of folders inside Workspaces. Our fix will give you back your screen space and our new View options (for real this time!)
  • Paranormal activity in MediaLog caused log entries to start disappearing when users attempted to move a log entry to another part of the timeline. Rest assured that these ghosts have been proton packed and trapped!
  • A small cluster of bugs cause issues for mobile users including a broken ‘more’ menu in MediaBox, the navigation menu would close if you scrolled down too much, missing tooltips on the Send a MediaBox menu, and MediaBox URL couldn’t be copied because an icon was blocking the way! This whole colony of mobile bugs has been eliminated. 
  • The ‘Rename’ (file) option in the asset preview dropdown menu stopped work (we blame the leap year) but we got the function back on track.

February 18, 2020

Ladies and gentlemen, we present... Ci reborn! With styling changes and a complete redesign of navigation, content preview and various modal pages, we’re bringing a whole new Ci experience.  

What’s New

  • A streamlined global navigation panel to meet all of your navigation needs. This new panel is the strip of menu options located on the left of the screen. We hope this new panel helps by making all of Ci’s major functionality available in a consistent and easy to find location. From top to bottom, the new navigation panel houses: Top navigation/Dashboard, Global Search, Folders, Favorites, Recently Added, Trash, Sent to External Target, MediaBoxes, WorkSessions, File Requests, Accounts Settings, Help Center and Collapse filter/folder panel. 
  • We’re rolling out a new section to the right of the global navigation panel that functions as a secondary filter panel. On the Dashboard, this filter panel allows you to select between Company Networks to discover Workspaces faster. Inside a Workspace, this filter panel serves as a folder tree area for you to navigate within your folder structures. We added styling improvements to highlight the folder you’re previewing so you don’t get lost in the folder tree. Inside the MediaBox, WorkSession and File Request management pages you can also filter by various criteria.
  • Our Action Bar got a little nip/tuck but don’t be fooled by the petite form - it’s way more function than form. Note: all options in the Action Bar are also available in the right-click menu.
    • The new action bar allows you to conduct critical functions like search even while having files selected in your content preview area. 
    • In the ‘More’ button (looks like a kabob without the skewer), we added the ‘Copy Elements’ but more on that later. 
    • Just outside the blue Action area, you’ll find the “Add New” button, a brand-new Sort menu, Viewing options menu, and an option to collapse or open the right context panel. 
    • When viewing your content in List view you can now access the ‘Manage Fields’ tool that lets you manage the columns for viewing AND sorting. Rearrange the fields by reordering the columns or personalize them by adding new fields. Customers with custom metadata templates can add custom metadata fields to the viewable columns. Contact us to learn how to set up custom metadata templates to your Company Network. 
    • Since we turned on the carousel preview of files, the ‘Preview folder’ option is officially retired. 
  • The Account Settings menu got some big updates: 
    • First, we moved it to the bottom of the global navigation panel on the left.
    • We rearranged the menu to make room for a “New Ci Experience” section. Here, you’ll find a link to share direct feedback with us and the option to “Switch to classic Ci” if you prefer the original Ci experience. Note: The original Ci experience will be going away in the near future. If there are features you prefer in that original experience please let us know so we can work to improve your experience.
    • In case you haven’t been paying attention, Ci comes in two themes - dark and light. You can come to your Account menu to toggle between Light (or Dark) mode for a personalized experience. 
    • Clicking on your avatar keeps the Account menu open even when you hover off the menu.
  • Watermarked images can now be downloaded from a MediaBox! 
    • Recipients can download image renditions at a maximum height or width of 2000px. They are not able to download the full source file with a watermark burned in.
    • Because of the complexities of watermarking we have to block some features such as Download All, Save to Workspace and Download with Aspera. 
    • For the recipients of watermarked video and image content, we added explanations about download restrictions on the MediaBox access page. 
    • Videos with watermarking are not available for download but that feature is coming soon. 
  • Improvements to the Action Bar and navigation as well as styling enhancements across the board for a better smaller screen experience. On smaller browsers (i.e. mobile devices) the Action bar appears on the bottom of your screen. To open the global navigation panel, select the navigation icon (looks like three bars) in the top left. In the Dashboard, you can select the Filter icon to filter through Networks. Inside a Workspace, select the folders icon to navigate through folder trees.
  • Housekeeping across Ci to introduce the term “Spaces.” Spaces will play an important role in how we group Workspaces as we continue to expand Ci functionality in the coming months.
  • In Small card view on the Dashboard, we removed the ‘Invited’ label to make sure the Network name is visible. The ‘invited’ label is still available in the Large card view. 
  • Our right-click menu got a makeover. We rearranged the menu to make ‘Favorite’ and ‘Archive’ easier to find and added ‘copy Elements.’ 
  • You can now (micro)manage File Requests! The latest additions to advanced settings include: disallowing folder upload, setting Aspera as the preferred upload method, setting limits to the file type and the number of files contributed. 
  • Overhaul of File Elements
    • Preview Files (Ci Proxies) renamed to Ci generated video previews
    • Ci Thumbnail Elements renamed to Ci generated frame grabs (video) and Ci generated thumbnails (all non-video files)
    • Filmstrip scrub images rendered from videos renamed to Ci generated images
    • You’ll now see an Elements menu on the left to quickly jump to a File Element section based on the file type.
    • You can now create “Custom Renders” which are new videos transcoded in the file format of your choice and saved as a File Element associated with the original file. Contact us to enable or learn more about this feature. 
    • You can now generate frame grabs from videos that are rendered to the same dimensions as the source video, these are stored as file elements and can be set as the source file’s thumbnail.
    • User-generated File Elements including video clips, frame grabs, and other user-added elements (i.e. custom renders) can now be copied to other files in Ci. 
    • The following Elements have been renamed and/or rearranged: 
    • The expanded Elements functionality is supported in MediaBox so users can specify which Elements are available for download by MediaBox recipients. Yes, this means that custom renders can be made available for download via MediaBox too!
  • Files and folders can now be sorted by Last Activity. File activity was always tracked in the Activity stream but now you can see the ‘Last Activity’ date in your context panel and in List view, you can also sort. Activities include any action taken on a file or any files within a folder.
  • Thumbnail view options got two major updates: 
    • 1) You can select your preferred thumbnail size to fit more thumbnails on-screen and 
    • 2) you can choose ‘filled thumbnail’ so give your thumbnails a more uniform look or choose ‘maintain aspect ratio’ to see the thumbnail in the true file dimensions (i.e. portrait orientation). 
  • To better distinguish archived files, we’re adding a blue archive icon next to filename to indicate archived files. Files that are temporarily restored will be marked with a green restored icon. 
  • To better handle extra-long Workspace names they will now be wrapped. For long folder names, a tooltip with the full name will appear if you hover over the title. You can also drag to resize the folder tree panel to see longer names.
  • To improve the first-time user experience, empty Workspaces now have two action-ready buttons:  ‘Upload Files or Folder’ and ‘Create Folder’ and you can still drag and drop files directly too!
  • To enhance the clipping experience, we added the clipping button to our playback control so you can launch the clipping tool without clicking the play button. Also, we added tooltips to the ‘create video clip’ modal to clarify when you should save a clip as a File Element of the source video or save it as a new file. 
  • When a file is added to Ci, a label (i.e. ‘uploading’, ‘processing’) appears to tell users the status of the file. To provide more details on the status of files, users can now hover over the info (i) icon next to the status label to get more information.
  • To copy files even faster, users can now hold Ctrl + drag and drop to the target folder. And if you didn’t know you can always drag and drop to move files. 
  • We now support List view in Search so you can sort through results to find your files faster. If List view sorting doesn’t meet your needs, we are introducing the option to export to search results to CSV (icon next to ‘Add New’)
  • Introducing Deep archive for even greater cost savings! Ci now offers Deep Archive in addition to our current Standard Archive. Contact us to learn more about Deep Archive and how much you can save with this feature.
  • Most teams need the newest or latest version of a file for their projects so we’ve reset our default “sort by date’ order to descending across Ci. This means that content with most recent activity will always be at the top whether you’re looking a Workspace on the Dashboard or Files inside your Workspace.

Bug Fixes

  • An unintended consequence for introducing the pagination of preview thumbnails was that files could not be selected across different pages. Users can now use shift + select to select files across pages. 

December 12, 2019

What’s New

  • Introducing video clipping! Users can now select mark-in and mark-out points to generate a video clip from the video directly in Workspace. Clips can be named and saved as a new file or as an element of the source file. Users can create “handles” or extend the mark-in and mark-out point as well as copy the metadata from the source file. Clips are created as H264 mp4 files unless your Company Network is set up with custom transcoding profiles in which case you can render the clip in the format of your choice. For select formats, you can even create clips without the overhead of transcoding. Check out the Clipping user guide for more details. Contact us to learn how to setup target profiles to your Company Network. 
  • Traveling this holiday season? Leave that laptop at home because Ci now supports MediaBox previews of dynamically watermarked videos and images on all mobile devices!  Security + Flexibility for the win!
  • We updated the Aspera upload experience on File Request. Now, if we detect a network issue you’ll find clearer messaging on how to retry and you will be directed to the Aspera Connect client. Check out our Aspera upload user guide for step-by-step instructions. 
  • Ci now automatically creates web-viewable proxies for Sony RAW and X-OCN files so users can safely upload and store source footage AND have them readily available for preview instantly!

Bug Fixes

  • On the Network management page, sorting Workspaces by active source file storage would order by storage percentage instead of actual file size. While this kind of sort could be handy sometimes, it was very confusing for most users.
  • When videos with burned watermarking were sent in a public MediaBox, the viewer info was not properly displaying even when registered users were logged in. Now the user info will be displayed in the watermark as designed. 

October 30, 2019

What’s New

  • Introducing the “Image Metadata” tab in file preview. In this tab (formerly known as the “EXIF” tab), you can now preview IPTC, XMP, and EXIF data. This data will be captured on all newly uploaded image files (Contact us to capture this metadata on existing files.)  All EXIF, IPTC, and XMP values are now searchable. You can also find this metadata in the context panel in the Technical Metadata tab. 
  • To enhance our SSO experience, we’re rolling out SSO configuration for Enterprise Network customers. Ci can now enable SSO at the Company Network or the Enterprise Network level.
  • Previously in the Dashboard, the file count number did not include archived or restored files. To avoid confusion, the file count will account for all active, archived and restored files in your Workspace. 
  • We’ve had folder archive, but we’re thrilled to announce that folder restore is here. Users can now restore folders (and all the files within them) temporarily or permanently in just a couple clicks!
  • In the Activity stream, we now capture when all users are invited into the Workspace. If the user hasn’t registered yet, we’ll display the invited user’s email in the activity stream.

Bug Fixes

  • Remember that math problem with multiple operators 8÷2(2+2) that royally confused the Internet? Similarly, performing searches with multiple AND and OR conditions had us baffled for a minute, but we’re good now. 
  • In the Network management page for Enterprise Networks, sorting by Active Source File Storage and Last Activity stopped working. This bug has been fixed so now you can sort by all of the headers. 
  • Clicking on “Manage MediaBox” from the MediaBox access page directed users to the MediaBox overview list forcing users to tediously look for the same MediaBox to click “Edit.” Now, users will be able to jump directly to a MediaBox from the “MediaBox Manage” link. 
  • Sometimes, users uploading to Ci File Request with Aspera Connect would see a discrepancy in the messaging in the Aspera client and web UI, specifically our File Request page would appear frozen while Aspera showed progress. With this fix, the progress bar in the Aspera client and web UI should now mirror each other. 
  • When a Workspace name included a dollar $ign, the subsequent Workspace tiles would display incorrect alternate text in the small tile view in the Dashboard. This bug has been fixed. 
  • A bug in the WorkSession and File Request management page was causing lowercase results to appear after uppercase. We don’t think case-sensitivity is necessary in this case so we’re lowering our sensitivity level here. 

October 3, 2019

What’s New

  • To provide superior support for users, we're rolling out a nifty new Help widget right in the UI! Simply click on the gray “?” in the bottom right corner and start typing what you want help with to find all the corresponding support documents. 
  • Like pumpkin spice lattes, "details view" in Workspace is back! You can now switch to details view in Workspace content view, Favorites and Trashed. (This view is not available in Search results.) This was brought back by popular demand so don't worry, this isn't a seasonal feature. 
  • In MediaLog, users can now publish (or unpublish) all log entries in a MediaLog WorkSession in one fell swoop (or you can still publish logs individually if preferred). 
  • For a faster, smoother navigation experience, we're enabling the following keyboard shortcuts in Workspace:
    • Move between and around files and folders: ↑ or ↓ or ← or →
    • Open asset preview: Enter or
    • Rename file: Space bar
    • Next/previous file: ← or →
    • Exit asset preview: Esc
    • Shortcuts in the content area
    • Shortcuts in asset preview: 
  • As a follow up to our notification improvements in our last release, we're also automatically setting Worksession notifications off for the Worksession creator. Like all Worksession members, the creator can subscribe to notifications from the Worksession settings.
  • While the “Copy to Workspace” feature has been available for some time, the file activity wasn’t reflected accurately in the activity stream. Now copy to workspace activities will be available and consistent in the originating and receiving Workspace activity as well as file-level activity. 
  • For enterprise customers using our single sign-on (SSO) integration for user login, you can now add customized text to the login page to help indicate to users they’re entering the right Workspace. Contact Support to update your login message today. 
  • To help you navigate better, your Workspace name now appears in the browser tab title. This is a subtle change but super helpful if you’re a browser tab power user.
  • Enterprise Network Admins can now view and sort activity by the "Last Activity" date on the Networks management page. 

Bug Fixes 

  • When using Aspera Connect to upload to a File Request, a bug caused confusion between uploaders and Requestor. By design, Aspera enables users to retry uploads in case a problem occurs (i.e. Network disconnects). This bug would cause an error message to "stick" even when retries are ongoing in the background. Our fix ensures that the error message only appears if we're certain the upload file transfer isn't occurring. 
  • For customers who have enabled AI-enabled image recognition, loading the related images tab would sometimes return an error message: “Failed to find page for the current selected asset” even when the related images were successfully displayed. This same error would also pop its ugly head when users previewed a file from the Workspace Activity panel. This bug has been zapped. 
  • Like magic ink, Technical metadata headings would disappear if you preview a file from the search results (and magically reappear when you selected the text!) However, since Ci isn't a platform for spies, we're making all of our text legible. 
  • In MediaLog, if a user clicked on the Notes field in the Log Inspector to edit the text, the field would close - forbidding users to update their Notes. The Notes field is not intended to be a ‘locked’ field so users should now be able to click into and update the text. 
  • A glitch in the Matrix would cause a deja-vu where the thumbnail would flicker in the preview window and the preview activity would be logged twice in the file activity stream. We dispatched Agent Smith to handle this problem. 
  • After registering for a Ci account, all users were being dropped into ‘My Workspace’ bypassing the Dashboard making it difficult for any Team Workspaces invitees to discover the Workspaces they’ve been invited to. Now, members of Team Workspace will be directed to their Dashboard, where they can see all Workspace invites. 
  • When users send secure MediaBoxes, the File activity stream would display “You sent the MediaBox to ## files.” We understand the files ≠ users and users ≠ files and the best place where files AND users interact in the cloud is Ci Workspace. :)
  • We fixed a bug where the Members page on both the Company and Enterprise Network management page was miscalculating the members’ Workspace numbers. 
  • If square brackets [ ] were used in the name of a Workspace, our search was not returning results for the words inside the brackets. Whether you use round brackets ( ), square brackets [ ] or even curly brackets { }, you’ll now be able to search inside them!
  • Sometimes, if the exact user location could not be determined, the location would be captured and displayed as “localhost” in the activity feed, so we’ve renamed this to “Undetermined Location” to make things a little more determinate.

August 13, 2019  

What’s New

  • Introducing burned watermarks for image files! Like visual watermarking on videos, image watermarks is configurable. And yes, burned watermarks for videos is coming soon too.
  • Collaboration is Ci’s tentpole but we also believe that you have the right to protect your inbox from blowing up, so we’ve made some improvements to our email notifications!
    • Ci now automatically opts WorkSession invitees out of notifications. Of course, those who are invited can always opt in at any time.
    • When a member is revoked access from a Company Network, notification emails are turned on by default. You can now simply uncheck the box to “send notifications” if you do not need to notify other Network Admins. 
    • When updating a MediaBox and adding new users, you can now choose to send an email notification to all users or only the new users you just added.
  • In the technical metadata of a file, we now display up to milliseconds for runtime information. We also removed “start timecode” because it doesn’t make sense for audio files. 
  • Reformatted our Workspace settings UI for Personal and Team Workspaces to be consistent with Company Network settings. 
  • In the Company Network settings and the Network Admin invitation email, we added a helpful hyperlink to our Network Admin Guide to help educate our Admins on what privileges (and responsibilities!) they have acquired.
  • Content uploaded to Ci is preview-ready in Workspace as soon as the first of the web playable proxies are available. However, newly uploaded content shared in MediaBoxes was not preview-ready until file processing was fully complete. Now, MediaBox content will be preview-ready as soon as the first web playable proxies are complete so you can start sharing and collaborating faster!
  • In MediaLog, users can now import log entries into multiple files in one WorkSession. When importing logs, users will now have the option to “Import to current file” or “Import to all files.” Any log that lands outside the timeline will be cut according to the timecode specs  of the file. 
  • Previously in MediaBox, the ‘Save to Workspace’ option was only available on MediaBoxes with individual files. Now, you can use “Save to Workspace” for folders too! Naturally this means that any subfolders will also retain the tree structure when its saved to your Workspace. Note: If only one folder is shared, you can click on the folder name and select “Up one folder” to save the whole folder. 
  • Uploaded files that appear in your Workspace with “Limited” means the file may not be previewable. We clarified what this status means with a warning message. We will also now show technical metadata for files in this “Limited” state, if that data is available.
  • MediaLog has been supercharged to improve performance for sessions with high volumes of log entries.
  • Our Ci player now support timecode for live streams! Simply toggle the timecode option in the player controls like any other video file. 
  • Improved our MediaBox preview experience by removing unnecessary scroll options when File Elements are not available for preview. 
  • UI enhancement of our context panel to display technical metadata in a better way with collapsable stream information. 
  • Sometimes when assets were being ingested, a “swarming” message appeared in the UI which was partly confusing and partly alarming so we removed this message. 

Bug Fixes

  • Being an overachiever, Ci would try to import logs into MediaLog even if the start or end timecode was outside of the video file. We realize this is a waste of effort so entries that do not fall within the video runtime will now be ignored. 
  • In the context panel of Workspace, the number of folders and files should appear under ‘Folder Info.’ This data was MIA so we made sure Folder Info reports for duty from now on. 
  • With the rollout of storage management policies, we understand how important file activity but we accidentally archived the activity data. The following file activity has been restored: Archived / Restored on, Archived by, Archive / Restore started, Restore until. 
  • Clicking play really fast when previewing files in Ci player would cause the player to refresh. We’ve updated our player to accommodate our mouse-click speedsters.
  • When hovering over the timeline in Ci player, you should be able to “scrub” through preview thumbnails (as well as the timecode) but only the timecode appeared. Preview thumbnails are back and ready for scrubbing!
  • Farewell content refresh! We’ve overhauled our performance speed for renaming, moving (and trashing) or copying files and folders to other areas of Workspace so these actions now take place seamlessly without refreshing your view. 
  • In Workspace account management, we zapped an irritating bug that would claim “Updates saved!” when you saved your new settings but then revert your Workspace privileges to the default “Workspace Members (self-managed)”. 
  • In Workspaces that belonged to Company Networks, the Workspace names and notes couldn’t be updated by Owners unless they were also a Network Admin which seems unfair so we’ve enabled owners to be able to update and save these basic Workspace settings. 
  • In Team Workspaces in Personal Networks, we fixed a bug that would prevent Workspace owners from saving updates to Workspace Names and Notes. 

July 2, 2019 

What’s New

  • Aspera users will very gently be asked to upgrade to Aspera Connect 3.9.1 or later
  • In Workspace, users can now preview all the files in a given folder in a “carousel” view without pre-selecting the files. Thank you, next.
  • Users no longer need to wait for files to complete processing before using our “Export to target” feature. Send files to an external target as soon as the file finishes uploading.
  • We updated the default view of the MediaBox access page to “small (thumbnail)”  view so MediaBox recipients can preview more files thumbnails on a page at one time.
  • Network Admins can now set up storage management policies as “Workspace Defaults” so policies can be easily replicated across your Company Network.
  • UI upgrades for Company Network admins include: 
    • Workspace settings have been reformatted to checkboxes for Aspera, archive and expedited restore (no more dropdown menus!)
    • Workspace privileges have also been modified to a checkbox format so you can see and modify settings easily.
    • We improved our text-wrapping rules in the Activity Stream so that a) extralongfilenames don’t get shoved off-screen and b) the maximum number of characters are displayed per line so you don’t have extra rows crowding your Activity Stream.
    • Some tidying to improve legibility on warning messages in the “Add Folder to a MediaBox” modal 
  • In MediaLog, users can now use the “Import log entries” for log entries based on timecode (and yes, you can still import by timestamp too!).
  • Search is getting an upgrade with the addition of “AND” and “OR” operators to refine your search results. The terms should be in all uppercase but to guide you through all of the expanded search functionality, check out the Search tips button for a full list of tips on how to flex your search skills. 

Bug Fixes

  • We squashed the bug that would sometimes prevent MediaBox recipients from scrolling down to read extra-long MediaBox notes. 
  • When files were being contributed to a Workspace via File Request, members could see the “Contributing” status in Thumbnail view but not List view. Now members will see the Contributing status no matter what view they’re in.
  • In search results, there was a broken link when selecting the “Go to parent folder” option in the right-click menu. We found the missing link! … to go back to your parent folder, that is.
  • When adding files to a WorkSession, the thumbnails would sometimes go MIA in the “Select file” modal screen. All thumbnails (video and image) have been accounted for and back at their posts now. 
  • We overhauled our UI last release but we let one slip through - activity stream! Sending a file from one Workspace to another will now appear as “You COPIED _____ file to another Workspace.”
  • A small (pesky) bug would allow File Requests to be sent without required fields! This goes against everything we built metadata templates for so we’re going to make sure that whenever a field type (i.e. Optional, Required, or Read-only) is updated, the field will automatically be displayed in the File Request. 
  • Members should have been able to update MediaBox recipients from the right-hand Context panel of the MediaBox management view. Now, you can - when you click on the number of members or “No Members” (in blue) simply click “Add Members” to update your recipients.
  • If you check on the Status of Inactive MediaBoxes on the MediaBox management page, the context panel would show that “Status: Open.” We promise there are no zombie MediaBoxes and we’re making sure the context panel reflects the inactive state. 
  • When creating a MediaBox with visual watermarks, all download options should have been automatically disabled as soon as you select the Watermark option. Instead, users had to go through a silly number of mouse clicks to disable download. We’ve streamlined this process so any MediaBoxes with a watermark will automatically disable all forms of download.
  • During the small window of time while a file is uploaded and its thumbnail is generated, the preview window would incorrectly state: “You may still Download or Send this file.” Since there’s no way to download or send a file that hasn’t completed uploading, we’ve corrected the messaging here.

June 4, 2019

What’s New

  • To keep your storage costs in check while having full searchable access to files, Ci now offers three types of Workspace storage management policies to help automate your storage management practices. Storage management policies are a Company Network-level entitlement and can be set-up for any Workspace to customize policies based on their needs. Learn more about the uses and benefits of our storage management policies from this article or contact us to enable this policy on your Network.
    • Archive Policy - Setting an Archive policy means you can set a date when Ci will automatically archive a file for you - leading to cost savings! While you can preview archived files you cannot download them. This policy will impact files in active WorkSession and MediaBoxes and they will not be downloadable.
    • Trash Policy - The Trash policy lets you clean up your Workspace without suffering any permanent consequences (think stuffing your laundry in a closet before guests arrive). It's really easy to go back to your Trash bin to restore files if needed. Note: setting a trash policy tidies your Workspace but won’t give you any cost saving benefits unless you also set a Delete policy.
    • Delete Policy - The Delete policy counts down from the Trash date and will permanently delete files from your Trash. Deleted files cannot be retrieved but this purge will help save costs if used effectively.
    • Archive and Trash policies can be set by “After upload date” or “After last activity” based on what time frame works best for your Workspace. FYI, “last activity” here means the last time a file is downloaded or added to a MediaBox/WorkSession.
    • When Storage management policies are executed, the activity will appear in the activity stream so your fellow Workspace members aren’t left in the dark.
  • Major UI overhaul:
    • Pause: K
    • Fast forward: L
    • Previous frame: K+J or ←
    • Next frame: K+L or →
    • Play / pause: spacebar
    • The user avatar (aka “Account options”) has been scooched to the far right
    • The drop-down menus for MediaBoxes and WorkSessions options appear when you hover (no need to click!)
    • Cleared up confusing labeling in the MediaBoxes and WorkSessions drop-downs. “Received MediaBoxes” is now “MediaBoxes Shared with Me,” and “Sent MediaBoxes” is now “MediaBoxes Recently Sent from My Workspaces.”
    • Added Trash (and Untrash) icons in place of the unsightly text-only buttons
    • Added labels under all icons for easy identification
    • Whether you’re in Workspace, MediaBox or MediaLog, if you enable (or disable) the timecode display in the player window, we’ll remember your preference.
    • The new bigger and better Ci video player now offers playback speed options (0.5x, 2x, 4x, 8x, 16x) and also supports the following keyboard shortcuts:
    • In Workspace, we removed the “Details” viewing option since we’re pretty sure you only use Thumbnail View or List View. That said, Details view comes in handy when sifting through search results so you will still see Details view as an option for search.
    • Action Bar housekeeping:
    • Replaced the caret with (i) button to open/close the Context Panel which now enables you to keep the context panel open displaying primary file information while previewing the file in Workspace and search
    • Rolling out an improved zoom tool for image files in Workspace. Users can now zoom in and out of an image and pan across thumbnail to preview. ImageReview users will be familiar with this zoom tool but we’ve improved it with cool features like “fit to (window) width” or “fit to height” options!
    • Links to files and folders in the activity stream are styled bold and underlined in case anyone didn’t realize these are clickable.
    • Housekeeping across the Account management pages and Action bar to tidy up titles and added additional information in the (i) tooltip
    • Other small styling fixes like icon alignment, removing opacity from archived file thumbnails, and icons that are too large for your window as well as updates to improve legibility on the login screen and across Workspace
  • ICYMI, MediaLog has had hotkey shortcuts since March. But now, we’ve added a hotkeys legend under the “more” option in the Action bar.
  • When you untrash a file (or folder) in Ci, the files are restored to its original location - not the root Workspace folder. For deeply rooted files, this could make things hard to find so we added a link to the untrashed files in the pop-up notification so you can jump right back to work.
  • In your profile management, users could provide their Location and Phone Number but since none of this information is ever displayed, and we take the security of your data seriously, we removed these fields and purged the data.  
  • When you send a file to another Workspace using the “Send to Workspace” option, Ci doesn’t move the file from the originating Workspace, but creates a copy to the secondary Workspace. We’ve updated our UI text to make this distinction clear.
  • To ensure consistent application of metadata, File Request creators can now set “Read only fields” when creating a metadata template. This field enables contributors to view the metadata value (provided by the File Request creators) but cannot make any changes.
  • In MediaLog, users can now add “handles” to extend the footage before and after when creating clips from a log entry. To add handles, select the “Extend this clip?” checkbox and simply fill in the number of seconds you’d like to add before or after the mark-in/out point.
  • This might be a topic as divisive as “Marvel vs. DC” but our Head of Product has made the call: we are disabling default autoplay when users open a file for preview. If this is a total deal-breaker, contact our Customer Success team here to submit your gripe.
  • Dragging and dropping files in Ci Workspace automatically launches HTTP upload. That pesky “Are you trying to use Aspera?” popup modal has been exterminated.Exterminate! EXTERMINATE!
  • Both the ImageReview and VideoReview apps are growing up so fast! Here’s what’s new with our app babies:
    • Added an Undo and Redo button (previously only available as keyboard hotkey)
    • Added a Rotate image option in ImageReview (previously only available as keyboard hotkey)
    • All icons (old and new) have tooltips so you know what they do
    • Updated the Add item button in the navigation for styling consistency with Workspace UI
    • Updated annotation colors and width options and added black as a color option
    • Annotation viewing preferences moved into the context panel area and displayed as a single-select option. Instead of toggling through options by clicking on the eye icon, you can simply select your viewing options from: All Annotations, All Annotations in Thread or Selected Annotations Only.
    • Retired the “pan” option (the one that looked like a map compass)
  • Improvements to tighten API security

Bug Fixes

  • The “Remember me” button on our login page would forget Safari and Chrome users but we promise we’ll remember everyone now. Pinky swear.
  • When new files are uploaded, the Download button in the File Elements tab would jump the gun and appear before file processing (and Elements creation completed.) We put the Download button in obedience training so it will sit and stay until all Elements are actually ready.
  • Removed the bug in our access management protocol that was not allowing Enterprise Network Admins to revoke user access unless they were also a member of the Company Network.
  • When hovering over preview thumbnails in ImageReview and VideoReview, the tooltip was missing the filename while displaying the other file info. Now our thumbnails will wear their names loud and proud.
  • We hired bigger meaner bouncers to make sure that MediaLog guests who are not Workspace members cannot publish logs in MediaLog but can still help enter logs.
  • Editing the mark in/out point of a log entry in MediaLog would reset the timeline to beginning of file at times resulting in dizziness, disorientation and even nausea. This timeline space-jump has been removed so users can log without discomfort.
  • Fixed the bug that caused the Workspace count to miscount filtered results in search
  • In the “Edit MediaBox” modal, archived assets are now clearly marked as “archived” so you’re aware of the limitations (i.e. MediaBox recipients can preview but won’t be able to download an archived file)
  • Uploading from mobile devices would sometimes elicit an Aspera upgrade popup that just wouldn’t go away. Ever. Since the popup makes little sense for mobile, we did away with the modal completely.
  • The scroll bar in our navigation panel took a wee spring break disabling users from moving/dragging content to locations above or below the visible folder tree. Party’s over.
  • We lifted a peculiar curse that turned special characters (like apostrophes) in file and folder names into HEX codes.
  • When importing JSON formatted logs via MediaLog, we squashed the bug that caused key value pair-based log entries from displaying correctly
  • In the File Elements area, extra illegitimate proxies started appearing on Live Stream files and clips created from MediaLog demanding customers for upgrades and causing family drama. These phony proxies have been removed.
  • For Workspaces with AI image-recognition enabled, the results in the Related Images tab are now sorted in order of confidence.

April 4, 2019

What’s New

  • For those dire times when you need an archived file right away, Ci now supports expedited restore. After you select the type of restore (temporary or permanent), you’ll now see a checkbox that allows you to expedite the restore. While restoration time depends on file count and size, you could potentially shave off hours using this option. Contact us to turn on this new feature.
  • More MediaLog updates and improvements:
    • The red playhead marker would sometimes get ‘lost” off-screen when adjusting the timeline scale. Now the playhead stays in the center of your screen so you know exactly where you are on the timeline.
    • When adding a new log entry (or moving an existing one) in the timeline you will now see the timecodes as you drag the start or end points of your log.
    • We’ve added an information (i) icon next to the filename near the timeline so you can view the file’s  technical metadata.
    • We’ve updated our term template format to support both free text AND single or multi-select options. This means that loggers no longer have to choose between single select, multi-select OR free text and can enter a descriptive free text in addition to the single/multi-select options.
    • In the MediaLog search results modal, we moved log labels so you can read more of the notes.
  • For VideoReview sessions with lots of lively discussions, you can now filter the comments that get exported to PDF! Simply enter the key terms in the Search field, then select the Export PDF option from the More menu at the top menu bar.
  • When previewing image files in Workspace, we enlarged the default preview size to 2000px.
  • A styling clean-up on search results for mobile users allows you to see more search results on-screen and easier to clear your search to get back to your Workspace.
  • On the Members tab of the Team Workspace management page, all team members saw a gear icon to ‘Change Workspace Owner’ but since this change can only be made by the Workspace owner or a Network Admin, we’re hiding this option for team members.
  • We made a teeny improvement to the “Change Output Location” in the Render RoughCut modal to make the button look more like… well, a button.

Bug Fixes

  • On the Network management page, when admins searched for Workspace names with special characters (like a square bracket) the results would come up empty. Search has been upgraded so you can now look Workspace names in [brackets], (parentheses) and {whatever these are}.
  • In MediaLog, the video thumbnail didn’t appear in the player window until users pressed a button in the playback control causing folks to think their MediaLog was broken. Thumbnails have been restored to the player and all was well in the world.
  • When a term template is selected from the Term Template dropdown in MediaLog and the page is refreshed, the browser would forget your selection and default to “All terms.” Templates will always be remembered going forward.
  • On the log entry search results screen, the bottom part of some lowercase characters (e.g. g, j, p) were cut off too short which turns “joy” into “iov” which is just sad and confusing so we’re giving these characters their legs back.
  • In MediaLog, the log inspector dropdown would like to hide behind the player window when it got the chance. We made sure to bring back to the front so you can see all the log details. Similarly, a long list of templates in the Term Template dropdown would get stuck behind the timeline so we brought the dropdown to the front and enabled scrolling.
  • When uploading folders with Aspera, newly uploaded folders would not appear in the folder list view (aka folder tree) in the Navigation panel. Now they should appear in the folder tree instantly.
  • When purging (permanently deleting) large volumes of files from your trash bin, our file count at the bottom of the screen would get out of sync and sometimes show you have a negative file count. Nobody needs a heart attack during spring cleaning so we’ve squashed this bug and file counts will be displayed accurately.
  • We’ve lifted the curse of truncated file names for Firefox users who use the browser zoom function.
  • The bug that prevent users to drag and drop folders while in list view has been fixed.
  • The “Recently Sent” view (for Send to External Target users) had a bug that would ‘white-out” some rows of information. This bug has been fixed so you can see all sent items.

March 20, 2019

Brace yourselves. This release is XXL.

What’s New

  • AI-enabled image recognition is here! Images uploaded to an image recognition-enabled Workspace will be processed (transcoded) and automatically recognize object, celebrities, and text.  We will also perform facial analysis and provide age and emotion detection. AI generated data will appear under custom metadata and yes, everything is searchable!
  • We’re taking metadata to the next level with the expansion of technical metadata in Workspace.  Technical metadata that we extract from your files can be found in the context panel and now includes the following video metadata: codec name, codec profile, codec settings, aspect ratio, bit depth, color space, scan type. We also added more audio metadata: codec name, codec profile, channel count, stereo/dual mono, sample rate, bit rate and bit rate mode.
  • To accommodate the rich technical metadata we now support, we updated our search filtering capabilities.  Now, when you perform a search you can filter your search results using these filters to locate your file quicker.  Here are the facets we added: Archive status, aspect ratio, audio channel count, audio sample rates, video codec, frame rate, pixel dimensions, and run-time.
  • Workspace members are now able to see when other users are uploading a file to a Workspace.  Users will see the file’s upload progress and its  processing in real time!
  • Remember when “Allow Source File download” was under Advanced Settings and you would have to open the tab each time you created a downloadable MediaBox?  No more! Now, MediaBox will remember if you expanded or collapsed your Advanced Settings for the next time you create a MediaBox.
  • To reduce any ambiguity for download options in a Workspace, we did a bit of housekeeping on our terminology.  Download options are now: Download and Download w/ Aspera.
  • Live streams can now be added to an existing MediaLog session so you can log to your heart’s content and have all the files in one place.
  • Speaking of adding files to MediaLog... you can hover over files to see which are live streams.
  • UI spring cleaning including:
    • General clean up of the Action bar, Protected MediaBox login screen (for custom-branded MediaBoxes), MediaBox access page header and modals… ALL the modals!
    • Moving the “Upgrade” option to the correct position on the Mediabox modal
    • Updates to File Request, WorkSession and MediaBox list views
    • Improved legibility of filenames on mobile devices
    • Improved handling of live streams and File Requests in list view
    • We’ve updated our mobile experience by displaying more of the filenames and added back the ‘info’ (i) button so you can get more file info from the context panel
    • To support all the additional technical metadata we rolled out, we’re introducing cool blue checkboxes and radio buttons ?
  • Keyboard ninjas rejoice! Playback keyboard shortcuts are now available for MediaLog.  
    • Pause: K
    • Fast forward: L
    • Previous frame: K+J
    • Next frame: K+L
    • Play / pause: spacebar

Bug Fixes

  • For iPad users on Safari, the only way to preview a file was to select the Preview button twice(!) after selecting the Action bar.  Now, you can simply double-tap on the file.
  • We removed the “Generate” button in the File Elements on live streams because proxy generation cannot happen while the stream is stil live.  Fear not, proxy hunters! Proxies will appear here once the stream ends and ingest completes.
  • When a particular string of special characters was used on password protected MediaBoxes, the passwords would not work.  We’ve found the bug so now you can concoct your most ridiculous combos.
  • We found and fixed the bug that was causing live streams to stop when previewing on Safari.
  • In both the Add to Existing MediaBox and the Send to Workspace modals, the MediaB.. or Worksp... names were truncated.  We’ll extended the names so MediaBoxes and Workspaces are easier to identify.
  • When users updated their name in the account profile, the changes wouldn’t be reflected across the Workspace.  Updated user names should now be updated across the board.
  • The frame counter in MediaLog would confuse timecode with timestamp causing the frame count to be off.  We gave MediaLog a lesson on the different file types have support timecode and timestamp so the frame counts to reflect appropriately.
  • On the WorkSessions summary page, the right-click context menu would not appear when you right-clicked on a WorkSession.  Well, that just wasn’t right so we clicked things back into place.
  • When trying to preview comments along the bottom timeline in VideoReview, the popup would hide behind the comment panel on the right if the comment was added near the end of the thumbnail.  All comments will now be visible regardless of its location on the timeline.
  • Some users found wonkiness when trying to view all your sent MediaBoxes from the header menu. Rest assured your sent MediaBoxes are all there, but now we’ve made sure you can see them.
  • The Delete Forever and Un-trash options were hidden off-screen for our mobile users.  We’ve nudged them back on-screen.
  • Our scroll bar stopped working in some areas (list view) while it would get stuck on the dashboard page. We took out the broken one and installed a new scroll bar which works perfectly.
  • In MediaLog, the thumbnail for live streams stopped appearing in the files area.  Our fix will now display a thumbnail, but keep in mind this is a placeholder that may change once the file is fully ingested.
  • Some FireFox users were seeing vivid flashbacks of legacy Ci Workspace when logging in to their Workspaces.  We’ve collected, dusted and archived those speCial artifacts.
  • On mobile devices sometimes the “more” button would be hard to get rid of.  The ‘more’ option can now be hidden, and on larger screens only appears when you hover.
  • When adding a MediaLog entry using a term template with a lot of checkbox options, the list would get cut off. We’ve fixed the scrolling so all options are now visible.
  • If you got this far, you are the truest Ci fan and deserve a Ci sticker.  Email here to claim. Supplies limited.

January 31, 2018

What’s New

  • Ci now supports live streams! Users can provide an HLS URL that represents a live stream that you can play back in Workspace. You can even play live streams in MediaLog and log data while it is streaming (aka Live Logging!) as well as export clips while it is streaming (aka Live Clipping!) When your live stream is done, Ci casts our standard transcoding magic so you can download and share the file.
  • It’s our newest app, but we beefed up MediaLog even more!
    • We changed the video player background to ensure that loggers can see letterboxing in the video without mistaking it for the MediaLog background
    • Ci now supports import of JSON log entry data as well as key value pair log data. Please note: key value pair log data is read-only at the moment.
    • When you drag a term into the timeline, we no longer force you to edit the term
  • In the Dashboard, the avatar image on Large card view is now configurable (read: can be removed) in the Workspace branding options
  • Improved MediaBox UI so that it’s crystal clear when download has been disabled
  • We fixed the UX on the ‘Send to Workspace’ modal so that when you go to the Workspace details view you can see all of the data.
  • By popular demand, ‘Rename’ and ‘Trash’ have returned to the main section in the right-click menu options in Workspace and, for Adobe Premiere users, ‘Import to Premiere” has moved under the ‘Download’ option
  • Now that we’ve decluttered our Action bar with the ‘KonMari” method, we’re sparking joy with a cleaner UI
  • ...and always very important to include security upgrades

Bug Fixes

  • The bug on the pop-up modal to remove users from your Network has been exterminated
  • When a new user is added to default Workspace members they will just ‘appear’ (in a non-creepy way) so you don’t have to refresh your browser
  • MediaLog is designed to be collaborative but term templates are not, so we hid the ‘Create’ and ‘Edit’ term template options for MediaLog guests
  • The informational “What is a MediaBox?” and “What is a WorkSession?” modals for our newest users now have a background color to improve legibility
  • When we redesigned the right-click options last December, some options fell ‘below the fold’ and were inaccessible. We taught our drop-down options to be smart and pop-up (or down) depending on where they appear on your page
  • The bug that caused some Workspace members trying to access files in a folder to be taken to a 401 error (Not Authorized) page has been resolved
  • In Workspace, we found a pesky bug that reset your folder tree in the navigation panel if new folders were being added or trashed in the background so we gave that gremlin a dose of Cali sunshine.
  • In the WorkSession Activity stream on the WorkSession management page, Workspace members were able to see activity updates on WorkSessions they were not members of. This has been fixed so all members will only see activity on the WorkSessions they are invited to.

December 20, 2018

What’s New

  • For our largest multinational “3-comma-club” enterprises, we’re now offering Enterprise Network plans! Included in Ci Enterprise Network plans are:
    • Unlimited Company Networks
    • Enterprise Network Owner can assign Enterprise Network Admins who have access to usage  reports, member management, and Network information across all Company Networks
  • Our Action bar got a makeover! This section seemed a bit confusing if you ask us so we did some housekeeping and grouped related actions into categories like “View,” “Send,” “Download,” “Launch App,” “Archive,” and “More.”
  • Oh, and we also made our right click options follow suit with grouped actions.
  • We now break down your total storage information in the Network analytics usage report. Previously, the total storage for source, proxy, thumbnail, and element files were shown as a single number. Now you can see each of those categories broken out by file type which will really help Network Admins better understand where costs might be adding up. We’ve also added archive storage information to the Team Workspace list for a Company Network.
  • When you create a log entry with MediaLog, you can now create a new clip from that log entry and save it to your Workspace. This can be done in the MediaLog application or from search results that contain log entries. The cherry on top: If you’re creating multiple clips, we’ll remember which folder to save to.
  • Some Ci users were getting booted out before our 2 hour idle timeout limit. We made some magic happen to better track your session activity. But now that we have better session management, our head of Security made us shrink the idle timeout window to 1 hour.
  • Cleaned up MediaLog UI to make adding files and term templates easier as well as searching for log terms.

Bug Fixes

  • On Chrome, the VideoReview filmstrip would sometimes go into hiding when the video was exited out of fullscreen view. We’ve cured its stagefright so the thumbnail should always make its appearance.
  • We found a wandering ‘x’ (close) button in the on-screen File trashed notification. We trashed that sucker bye!
  • In the right hand navigation panel, the Workspace storage details in the bottom left corner will now being updated when new content was uploaded or deleted without needing to refresh the page.
  • When upgrading a Team Workspace plan, the confirmation pop-up window would read ‘Purchase’ instead of ‘Upgrade’ which is misleading so we fixed to the appropriate wording.
  • In the notification email when new Network Admins are added the branded header image would not appear but we know how important branding is so this bug has been squashed.

November 29, 2018

What’s New

  • MediaLog (beta) is the all-new app offers browser-based media logging so you can enrich your video files with timecode-based data. Some highlights include:
    • Users can predefine “term templates” for MediaLog to standardize log names, descriptions, and dropdown or multiple-selection options.
    • Publish logs to enable Workspace users to run searches against logged metadata.
    • Search results with MediaLog entries open a popup modal with log results and a preview window to watch the logged video clips.
  • In download-enabled MediaBoxes, recipients can now open a PDF preview directly from the browser without downloading a single bit.
  • When viewing the WorkSession or MediaBox management screens, we used to only display the Workspace names. Now, Workspace AND Company Network names are displayed in the Context Panel in case you have multiple Networks with similar Workspace names.
  • If you’re super into spreadsheets and analytics, Network-wide usage reports can now be exported as a CSV spreadsheet!

Bug Fixes

  • Our contact suggestion tool (aka “people picker”) was too smart for its own good predicting names when users simply hovered over a contact with a cursor. We’ve dialed this prediction feature back so we’re not auto-selecting contacts for you.
  • Sometimes after you run a search in your Dashboard, the scrollbar would break and you couldn’t scroll down the page. The scrollbar is fixed so you can search to your heart’s content.
  • In Company Networks with metadata templates enabled, we would sometimes forget that templates are associated with the Workspace when creating File Requests, so we got a Remembrall to make sure templates are always remembered when creating a new File Request.
  • If you happened to use the app filter in the All WorkSessions management screen, the filter selections were “sticking” when you returned to your Workspace view making it look like you suddenly misplaced a bunch of Worksessions. Filters will now be reset when you go back to Workspace view.
  • We found that downloading usage analytics reports would sometimes fail if there were long folder paths so we removed folder information to ensure you can always get your Workspace and MediaBox activity data.
  • We found that some Secure MediaBoxes would not redirect the recipient of the MediaBox after they logged in but take them instead to the Dashboard… which is silly, unexpected behavior. Logins for secure MediaBoxes will now take you directly to the MediaBox contents.
  • For MediaBoxes with lots of files, the page number of the MediaBox page didn’t match up with the page number in the dropdown menu. This page number in the dropdown will now coincide with the page they’re you’re currently on.
  • There was a wonky glitch between the timecode and frame number in video playback which has been resolved so frames will now correctly line up with the timecode.

November 7, 2018

Bug Fixes

  • We found and fixed a bug where some File Request contributors were being asked to enter a Contributor code before uploading their files which might sound like be a new security feature but this was not our intention
  • Sometimes when users edited VideoReview WorkSession details, the files being reviewed would detach itself so we’re making sure our files are securely fastened to each session

November 6, 2018

What’s New

  • Introduced a new bigger better “fullscreen” view for VideoReview complete with a larger preview and playback controls - not to be confused with Hotkey “F” fullscreen preview. This full-screen mode also works with LiveSessions.
  • File Notes are limited to 1000 characters but we failed at letting you know so long notes could not be saved before. We’ve added a character counter so you can see exactly how many characters you have left.
  • We beefed up our security policies including automatically logging you out of Ci if you’re idle for 20 minutes.
  • Cleaned up VideoReview experience on smaller screens so that playback details (like frame index) no longer bleeds into to the Comment panel on the right.
  • Also to support users on smaller screens (yes, you holding the tablet!), we added a horizontal scrollbar to Workspace list view.

Bug Fixes

  • Our Activity Stream was experiencing challenges understanding WorkSession status changes. We changed the status from Broken to Active.
  • In Account settings, the “Delete Contact” actions wouldn’t stick when you refreshed your page.
  • In your Contact list, some WorkSession members would show up as an alphanumeric string instead of an email address. We’re making sure new WorkSession members appear as their email address.
  • On the Network Admin page, Workspace owner mysteriously disappeared but we all know how important Owners are so we’re making sure you can ALWAYS find them. You’re welcome, Owners.
  • On the Network Analytics page, if you expanded the Workspace or MediaBox Activities, the user avatar would virtually block all the pertinent details - which is silly so we put the avatar in its place and added a clickable link.
  • We found a bug that would stop displaying metadata in the Context Panel if there was a duplicate metadata term. We’ll show all metadata terms now - duplicates and all.  
  • When running a search, if there were multiple pages of search results, you couldn’t select files across multiple pages. Now, you can Shift+select files across all your results.
  • We accidentally built a mini-game where users had to “catch” the top Action panel in the asset preview screen. But we want you to take us Ci-riously so we’ve fixed this.
  • Discovered and corrected some misbehaving icons in Workspace and the navigation folder structures.

October 29, 2018

What’s New

  • Ci’s new billing system is here. All subscribers will be asked to enter credit card and billing information. All you need to do is follow the orange-brick (colored) banner for instructions.
  • The Navigation panel (when you click on the square Workspace icon on the top left) got a makeover. Updates include: 1) a new Search panel to filter through Workspaces 2) the ability to switch to Compact view to see more Workspaces 3) the ability to pin and manage Workspaces ...all without going back to the Dashboard screen!
  • Viewing files in the “List view” is now available  on iPads.
  • Once upon a time, Ci had a “View Activities” button on the MediaBox page which allowed users to make edits to MediaBoxes. By popular demand, we’re reviving this function with the addition of the “Manage MediaBox” button.
  • The search results page got a major facelift. All facets are now housed in the navigation panel on the left and organized by Network name, Workspace, and Type. Like before users can select/unselect facets to filter your search results.
  • We did some housekeeping so RoughCut users will now find the “Send to CBM” button under the “Export” options in the top panel.
  • In the MediaBox management page, you could sort MediaBoxes by the creation date, MediaBox title, user, and expiration date. And now... you can also sort by the Mediabox Type. Seemed like the right thing to do.
  • We’re bringing paging back! For our heaviest Ci users with thousands of files, we’re retiring the ‘Show more’ button and bringing back ‘pagination’ so you can navigate through files more easily. Plus, you can now select files on a page, jump to another page and your files will remain selected!
  • Some of us (including yours truly) have unintentionally deleted files in ImageReview and VideoReview when trying to reorder or ‘Like / Dislike’ a file. Nevermore! We made fixes to align the ‘Like’ “Dislike,’ and ‘Delete’ options vertically to the left.

Bug Fixes

  • Clicking ‘UPGRADE’ in the Send a MediaBox screen would open a pop-up modal behind the MediaBox screen so we’re bringing the popup front-and-center where it belongs.

October 5, 2018

What’s New

  • To avoid any confusion, we’re only going to show the “Download” option in MediaBox when download is actually enabled.
  • Small card view in the dashboard is pretty nifty but we’re making it more functional by adding file count and size.
  • We’re enabling “Add to MediaBox” to your right-click option. Adding files (and yes, folders too) directly to an existing MediaBox just got much easier!
  • Improved handling of generating contact sheet PDFs for those super-sized MediaBoxes
  • Tidied up how the upload status gets displayed on mobile and smaller screens.
  • When recipients open a MediaBox with a single shared folder, they can now dive into the contents (or subfolders) with one less click.
  • We’re rolling out a new password policy to heighten login security. If you need help creating a secure password, we threw in a strength indicator to help you.  
  • Aspera users will be asked very nicely to upgrade to Aspera Connect 3.8.1

Bug Fixes

  • Attempting to archive a file while still uploading leads to a failure. Friends don’t let friends fail so we’re disabling this option until upload is complete. We got you.
  • When members were removed from Company Networks, some members were still hanging around in WorkSessions. Now, revoking Network access means members will be removed from all WorkSessions, too.
  • On our MediaBox access page, we involuntarily broke the Cookies policy link. The link has been corrected so we really hope the Sony Legal team doesn’t hold us in contempt.
  • When MediaBoxes had really deep folder structures, the “Hide panel” option would get in the way of the folders so we’ve put the “hide panel” button in its place.
  • WorkSessions will now be filtered by app type when you select the app facet button in WorkSession management view.
  • In the Dashboard, running a search would disable page scrolling which seemed like a silly thing to do so we’ll return your scrolling powers back.
  • When filtering for Workspaces in the dashboard, Workspaces with long names would bleed into the Activity stream. Suggested results no longer overlaps with the Activity stream.
  • You couldn’t add folder metadata to the root Workspace folder, but we believe in folder equality so metadata can now be added from the root Workspace folder.

September 12, 2018

Bug Fixes

  • When users advanced forward a frame at time during playback of videos, the timecode can get out of sync. Now that things are back in sync, “Bye bye bye” to that bug.

August 31, 2018

What’s New

  • Ci is going through a billing system update. During this time you will still be able to create and upgrade Team Workspaces, however, you won’t be charged yet. Once our new billing system is online you will be required to update your credit card information to continue your subscription.
  • Since introducing $peci@! characters to protected MediaBox passwords, sometimes things get confusing when you try to copy the password, so we made improvements to how we display the password to make it easier to copy and share.

Bug Fixes

  • WorkSession participants were getting the boot when the WorkSession status was changed to “Completed.” Participants won’t be removed any more so you can stay chummy with all your work buddies.

August 20, 2018

What’s New

  • The Send a MediaBox modal got a new snazzy look. We reduced the clutter and separated the Content tab so you only see primary settings first (= less scrolling!).
  • Check out our new nifty password strength indicator for Protected MediaBoxes
  • Ci now supports view-only access with folder sharing in a MediaBox. MediaBox recipients can view and/or optionally download a folder’s contents.
  • Introducing a sparkly blue indicator to remind you which folders are shared in a MediaBox and we’ll also remind you if you trash any files included in a shared folder
  • ...and introduced a Shared in MediaBox link in the context panel so you can now quickly see which MediaBoxes your files and folders are in (and quickly open/edit/close that MediaBox)
  • You can now combine a File Request with a shared folder in a MediaBox for the smoothest contributor-to-editorial handoff.
  • Ci now supports Azure AD SSO login.
  • Improved filtering of Workspaces in the dashboard for our power users with hundreds of Workspaces.
  • Changes to a file’s custom metadata are now displayed in the activity stream

Bug Fixes

  • When you change your Dashboard sorting preference in list view, we remember it.
  • Some members with revoked access came back to haunt Workspace defaults. Naturally, we called Ghostbusters.
  • When moving files to another folder the activity stream for that file made it look like the file was moved to a black hole. Now you’ll see which folders they were actually moved to.
  • When copying files or sending files to another Workspace, the activity stream for that file looked a little strange. This is fixed.

August 2, 2018

What’s New

  • LiveSession is now available for ImageReview

Bug Fixes

  • HD proxies are generated a tad faster

June 29, 2018

What’s New

  • Now you can tag metadata on folders.  so you can “bulk-tag” files instead of tagging files individually Why should files get all the fun?!
  • ...and naturally, you can run metadata search on folders too!

June 14, 2018

What’s New

  • Archive used to be an entitlement feature you had to contact us to enable. It’s now enabled for all Company Network customers to turn on or off any time. All for archive and archive for all!
  • When you’re on your Dashboard staring at a long page of Workspace tiles, you can simply click on our new Collapse All to condense or Expand All to see all your Workspaces.
  • Imagine if you could set up your own database of smart Terms Library that suggested metadata tags to avoid typos and the hassle of typing out names? Voila! Terms Library for metadata is here.

June 1, 2018

What’s New

  • Search results can now be sorted by name in addition to the created date

May 23, 2018

What’s New

  • Added even more media processing capabilities for expanded pro format support and auto-QC. Ci now supports the creation of proxies using Telestream Cloud.

May 16, 2018

Bug Fixes

  • Network admins can no longer create new Workspaces if it exceeds their allocated Company Network storage - and as an improvement, we now show you how much storage is available before spinning up or upgrading Workspaces.

April 25, 2018

What’s New

  • Got lots of images? You can now download and print out PDF contact sheets from a MediaBox
  • ImageReview and VideoReview are now tablet-ready so go grab your stylus!

April 5, 2018

What’s New

  • VideoReview LiveSession offers a “screening-room-in-the-cloud” experience so you can get share the amazing frame-by-frame annotation-ready session with people anywhere in the world in real time.
  • Cool Live Pen is your personal “laser-pointer” for pointing things out during a LiveSession.
  • Ci now supports downloading folders (yes, and their subfolders) from a Workspace.
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