Ci Transfer Desktop App

If you are reading this, you aren't dreaming—introducing our first ever desktop app: Ci Transfer! As the name suggests, this desktop app offers the ability to seamlessly transfer files & folders to and from your Ci Workspace, and contains exclusive features that aren't available anywhere else. The Ci Transfer Desktop app is compatible with both Mac & Windows machines, and is free for all Ci users. In this article, we'll guide you through all of Ci Transfer's functionality. 

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Figure 1: Ci Transfer Desktop App


Install Ci Transfer

First, please navigate to the download link below to download the app:



Upon downloading the .dmg file, double-click on the file to start the install process. Carefully read through the End User License Agreement, and select Agree near the bottom-right:

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Figure 2: End User License Agreement

In the following prompt, click-and-drag the Ci logo into the Applications folder. Next, locate the app in the Applications folder and double-click on it to open:

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Figure 3: Drag Ci Transfer to Applications Folder

Your machine may want you to verify this is a safe application to open (as seen below). If so, select Open to continue:

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Figure 4: Security Verification


Upon downloading the .dmg file, double-click on the file to start the install process. Carefully read through the License Agreement, and select I Agree near the bottom-right:

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Figure 5: License Agreement

In the following prompt, choose your preferred installation option and click Next:


Figure 6: Choose Installation Options

Next, choose your install location and click Install:


Figure 7: Choose Install Location

After the installation process is complete, close the setup window by clicking Finish:


Figure 8: Installation Completed

Upon opening the application, you will see a progress bar on the bottom-left indicating the installation is complete: 

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Figure 9: Ci Transfer Upload Complete

Close out the app, reopen it, and you'll be greeted with a log in screen. Click Sign in with your browser and use your Ci log in credentials to sign in. After signing in, Ci Transfer will open and you'll see a message in the browser saying you're all set: 


Figure 10: Ci Transfer Sign in page pt. 1

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Figure 11: Ci Transfer Sign in page pt. 2

Navigating Ci Transfer

Ci Transfer will open the most recently accessed Workspace and display the contents in list view. By default, the contents will be listed alpha-numerically. This can be toggled in ascending & descending order by selecting Name. The same order can be toggled by file Size and Date Added by selecting those columns. To access a different Workspace, select the Workspace name in the upper-left corner, and either scroll or search for the Workspace name you want to access (see Figure 8).

The left-hand navigation will display the folder structure of the Workspace. To open a folders on the left-hand side, click it once. To navigate back to the root Workspace folder, select Home near the upper-left corner:

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Figure 12: Ci Transfer Workspace View

Select assets to download by clicking the checkbox next to the file(s) / folder(s). To select all, click the checkbox at the very top next to Name. You'll notice the Download button in the lower-right corner of the UI will highlight blue. You can click Download to begin downloading.

** Please note that if folders are archived, or contain archived files, the download will fail. This is because archived files cannot be downloaded. They will need to be either restored or temporarily restored from archive before they are eligible for download. To learn more about archiving, please visit the Archive, Deep Archive & Restore article in our support center.

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Figure 13: Selecting files for download

To upload files, folders, or add a new folder, select the + New button near the upper-right corer. If you select File/Folder upload, you will be prompted to select items to upload. After you have selected these assets, Click Upload and the files will begin to transfer to the Workspace or folder:

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Figure 14: Upload files, folders, or add new folder

When an upload or download has been initiated, select the Transfers button - Screenshot 2023-10-03 at 1.47.45 PM.png - near the upper-right corner to see the transfer progress (see Figure 10). Each transfer will display an ETA of completion, amount transferred, and the transfer speed:


Figure 15: Transfer management list

If a folder is being uploaded, you can optionally click the View Details button next to the folder name - Screenshot 2023-10-03 at 2.12.26 PM.png - to see the progress of each file within the folder being transferred. To go back to the previous view, select the back button:

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Figure 16: File Progress view

You can prioritize which file or folder completes uploading by utilizing the Pause feature. To pause a transfer for a single file/folder, right-click on the transfer and select Pause. If you want to pause all transfers, select Pause all in the upper-right corner. To resume the transfer, follow the same steps and select Resume or Resume all:


Figure 17: Pausing Transfers

Another feature is the ability to cancel the transfer completely. To do this, right-click on the transfer and select Cancel (see Figure 13). You'll be met with a prompt to confirm cancellation, and have the option to trash files or folders that have already been uploaded in the batch. To complete this operation, select Cancel upload:

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Figure 18: Cancelling transfer

Within the Transfer Management view, you can select the All button near the upper-right corner to filter by Type & Status:

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Figure 19: Filter Transfers

In the Transfer Management view, you can download a Transfer Report which contains information regarding each file transferred (including verification status, Ci Path, completion time, and much more). To do this, simply right-click on a completed transfer, and select Download transfer report from the dropdown menu. The following prompt will display the report as an overview, and you can download the full report by selecting Download detailed report. After specifying a download location, a .CSV will be downloaded:

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Figure 20: Download Transfer Report (1)

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Figure 21: Download Transfer Report (2)

To search for files, type a file name in the search box at the top of the page. To download the files from the results, select the download icon:

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Figure 20: Searching & Downloading files

Within the Ci Transfer Settings, users have the ability to tune bandwidth and concurrent transfers. In doing so, you can set a specific transfer speed for uploads & downloads, and a specific amount of concurrent transfers and connections. To do so, the user must click their avatar icon located near the upper-right corner of the UI and select Settings

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Figure 21: Opening Ci Transfer Settings

The settings window will appear and bring you to the Transfers tab. Here you can modify the amount of concurrent transfers that take place. Adding more transfers will allow additional transfers to be queued and begin processing automatically as transfers are completed. Make sure to click Save to save your settings:

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Figure 22: Settings menu - Transfers tab

To adjust bandwidth, select the Bandwidth tab. Here, you can set target transfer speeds for both download & uploads. To do so, select the corresponding checkbox and adjust the target speed by typing in the text box. Please note that your actual transfer speeds will depend on your internet connection. 

Concurrent connections allow you to modify the number of chunks that files are split into during the transfer process. Each transferring chunk is considered a "connection". Generally, the more chunks you transfer concurrently, the more we saturate the bandwidth, resulting in higher transfer speeds. However, we start to get diminishing returns if we have too many concurrent connections. By default, when the setting is set to Auto, Ci Transfer will try to find the optimal number of concurrent connections to achieve maximum speeds. To adjust this, select the corresponding checkbox and modify the amount by typing in the textbox. Make sure to click Save to save your settings:

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Figure 23: Settings menu - Bandwidth tab

Finally, you can select the question mark icon near the upper-right corner to be taken to our help center, submit feedback, and view our Acceptable use Policy, Terms of service, and Privacy Policy.

There is one feature in Ci Transfer that we have not covered yet: Sidecar Ingest Workflow. This process is used in digital media workflows to associate supplemental information with media files. To learn more about this functionality in detail, please visit the Sidecar Ingest Workflow article in our Help Center.


For any additional questions, please reach out to the Ci Customer Success Team by submitting a request here in the Help Center. 

Have more questions? Submit a request