How to Authenticate with Sony Account (previously referred to as Sony ID)

Ci supports authentication with Sony Accounts.  Already have a PlayStation Network, Sony store, or Sony Rewards account?  Perfect!  By linking a Sony Account, you will be able to sign in to Ci using the same sign-in ID and password that you use for other participating Sony group services. New Ci users can also sign up using their Sony Account or create a new Sony Account directly from the Ci registration page!

In this article, we'll walk you through how to connect (or create) a Sony Account in Ci.  To learn more about Sony Account, there are two additional articles that can be helpful: What is Sony Account & Sony Account FAQs

Note: If you login through your company’s Single Sign-On (SSO) authentication to Ci, you will not see an option to authenticate with Sony Accounts and will continue to use your company's SSO.


Connect With Existing Ci Account

Upon logging into Ci, click the Avatar Icon near the bottom-left corner of the UI and select Account Settings.  In the left-hand navigation menu, select Sign In & Security and scroll to the bottom of the page until you see SONY ACCOUNT and click the Connect link: 


Figure 1: Navigate to Sign In & Security in Account Settings

In the resulting page, you'll need to confirm your account by typing in your Sony Sign-in ID (click Next).  Next, type in your password for that account (click Sign In).  Confirm your personal information (first name & last name) and click Next:


Figure 2: Linking Sony Account (part 1)


Figure 3: Linking Sony Account (part 2)


Figure 4: Linking Sony Account (part 3)

We'll confirm that your information is associated with an existing account on a different Sony group service.  To finish linking the account, select the check box near the bottom to accept Terms of Service and Privacy Policy and click Agree and Continue:


Figure 5: Linking Sony Account (part 4)

In the final step, confirm that you would like to link your Sony Account to your Ci account selecting Connect account.  If you connect your account you can login with either your Sony ID or your Ci credentials: 


Figure 6: Linking Sony Account (part 5)

You will be redirected into your personal Workspace in Ci.  If you go back to your Account Settings, select Sign In & Security, and scroll to the bottom of the page, you'll notice your Sony ID email address is populated and connected to your Ci account.

Note: Signing in to Ci using your Sony Account credentials will bypass Multi-Factor Authentication:


Figure 7: Sony Account Connected Confirmation

Connect Without Existing Ci Account

Don't have an existing Ci Account? No problem! Connecting your Sony Account from the Ci registration page will automatically create a new account in Ci using your Sony Account and password. First, go to and select 9.png.  You'll be directed through the same steps we outlined above (see Figures 2 - 6).  If you don't have an existing Ci account or Sony Account, you can create both accounts by clicking the same "Sign in with SONY Account" button on the Ci Sign In/Registration page. In the resulting page, select Create Account near the bottom of the page (see Figure 2) and follow the instructions.  Once you've successfully created a Sony Account, you will automatically be taken into your new Ci account.

Note: If you choose to log out, please note that you must always use the 9.png button to log back into your Ci account:


Figure 8: Ci Sign In/Registration Page

Connect Without Existing Sony Account

If you don't have an existing Sony account, you can create one by selecting 9.png from the Ci Sign-in page Screenshot 2024-01-22 at 3.43.47 PM.pngIn the resulting page, select Create account (see figure 9). Next, fill out the required fields (country, language, DOB) and select Agree and Continue (see figure 10).  Follow the next prompt by typing your email address, password, and name (see figure 11), then hit Continue.  The final step will ask you to connect your Sony Account to Ci (see figure 12).  To complete this process, click Connect account:


Figure 9: Create new Sony account (part 1)


Figure 10: Create new Sony account (part 2)


Figure 11: Create new Sony account (part 3)


Figure 12: Create new Sony account (part 4)

You will be redirected to your Ci Account Settings where you can see that your Sony Account is connected with Ci: 


Figure 13: new Sony & Ci account

Disconnect Sony ID from Ci Account

In order to disconnect your Sony account, navigate to Sign In & Security in Account Settings. Scroll to the bottom until you reach the SONY ACCOUNT section and select Disconnect:


Figure 9: Disconnecting Sony Account

Notice the message near the upper-right of the UI confirming that the Sony Account has been disconnected and your Sony sign-in ID is no longer populated in the SONY ACCOUNT section.


For any additional questions, please reach out to the Ci Customer Success Team by submitting a request here in the Help Center. 

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