Ci supports authentication with Sony Accounts. Already have a PlayStation Network, Sony store, or Sony Rewards account? Perfect! By linking a Sony Account, you will be able to sign in to Ci using the same sign-in ID and password that you use for other participating Sony group services. New Ci users can also sign up using their Sony Account or create a new Sony Account directly from the Ci registration page!
In this article, we'll walk you through how to connect (or create) a Sony Account in Ci. To learn more about Sony Account, there are two additional articles that can be helpful: What is Sony Account & Sony Account FAQs
Note: If you login through your company’s Single Sign-On (SSO) authentication to Ci, you will not see an option to authenticate with Sony Accounts and will continue to use your company's SSO.
Connect With Existing Ci Account
Upon logging into Ci, click the Avatar Icon near the bottom-left corner of the UI and select Account Settings. In the left-hand navigation menu, select Sign In & Security and scroll to the bottom of the page until you see SONY ACCOUNT and click the Connect link:
Figure 1: Navigate to Sign In & Security in Account Settings
In the resulting page, you'll need to confirm your account by typing in your Sony Sign-in ID (click Next). Next, type in your password for that account (click Sign In). Confirm your personal information (first name & last name) and click Next:
Figure 2: Linking Sony Account (part 1)
Figure 3: Linking Sony Account (part 2)
Figure 4: Linking Sony Account (part 3)
We'll confirm that your information is associated with an existing account on a different Sony group service. To finish linking the account, select the check box near the bottom to accept Terms of Service and Privacy Policy and click Agree and Continue:
Figure 5: Linking Sony Account (part 4)
In the final step, confirm that you would like to link your Sony Account to your Ci account selecting Connect account. If you connect your account you can login with either your Sony ID or your Ci credentials:
Figure 6: Linking Sony Account (part 5)
You will be redirected into your personal Workspace in Ci. If you go back to your Account Settings, select Sign In & Security, and scroll to the bottom of the page, you'll notice your Sony ID email address is populated and connected to your Ci account.
Note: Signing in to Ci using your Sony Account credentials will bypass Multi-Factor Authentication:
Figure 7: Sony Account Connected Confirmation
Connect Without Existing Ci Account
Don't have an existing Ci Account? No problem! Connecting your Sony Account from the Ci registration page will automatically create a new account in Ci using your Sony Account and password. First, go to https://app.cimediacloud.com/account?v=login and select . You'll be directed through the same steps we outlined above (see Figures 2 - 6). If you don't have an existing Ci account or Sony Account, you can create both accounts by clicking the same "Sign in with SONY Account" button on the Ci Sign In/Registration page. In the resulting page, select Create Account near the bottom of the page (see Figure 2) and follow the instructions. Once you've successfully created a Sony Account, you will automatically be taken into your new Ci account.
Note: If you choose to log out, please note that you must always use the button to log back into your Ci account:
Figure 8: Ci Sign In/Registration Page
Connect Without Existing Sony Account
If you don't have an existing Sony account, you can create one by selecting from the Ci Sign-in page
. In the resulting page, select Create account (see figure 9). Next, fill out the required fields (country, language, DOB) and select Agree and Continue (see figure 10). Follow the next prompt by typing your email address, password, and name (see figure 11), then hit Continue. The final step will ask you to connect your Sony Account to Ci (see figure 12). To complete this process, click Connect account:
Figure 9: Create new Sony account (part 1)
Figure 10: Create new Sony account (part 2)
Figure 11: Create new Sony account (part 3)
Figure 12: Create new Sony account (part 4)
You will be redirected to your Ci Account Settings where you can see that your Sony Account is connected with Ci:
Figure 13: new Sony & Ci account
Alternatively, you can sign into your existing Ci account and create a new Sony account as well. Upon logging into Ci, click the Avatar Icon near the bottom-left corner of the UI and select Account Settings. In the left-hand navigation menu, select Sign In & Security and scroll to the bottom of the page until you see SONY ACCOUNT and click the Connect link:
Figure 14: Navigate to Sign In & Security in Account Settings
In the resulting page, you'll need to select Create an Account and follow the steps outlined in Figures 10 & 11 in this article:
Figure 15: Alternative Sony Account Creation (part 1)
Next, you will be sent an email verification request to your inbox, and you must verify your email address before continuing. After you've verified your email, click I verified and select Connect account on the resulting page (see Figure 12):
Figure 16: Alternative Sony Account Creation (part 2)
Disconnect Sony ID from Ci Account
In order to disconnect your Sony account, navigate to Sign In & Security in Account Settings. Scroll to the bottom until you reach the SONY ACCOUNT section and select Disconnect:
Figure 17: Disconnecting Sony Account
Notice the message near the upper-right of the UI confirming that the Sony Account has been disconnected and your Sony sign-in ID is no longer populated in the SONY ACCOUNT section.
For any additional questions, please reach out to the Ci Customer Success Team by submitting a request here in the Help Center.