Setting up MFA (multi-factor authentication)

Ci offers multi-factor authentication (also known as MFA and 2FA) to verify access to the user's Ci account.

Enabling MFA

In order to enable MFA, the user should follow these steps:

1. Log in to Ci;

2. Click on the user's avatar, then click "Account settings":


Figure 1. Getting to the Account Settings page


3. On the "Account Settings" page, click the "Sign in & Security" tab.


Figure 2. Security tab on the Account Settings page


4. Make sure the email address is verified.

5. Click the "Enable" button next to the "Ci two-factor authentication".

6. Insert a phone number and click the "Send Code" button.


Figure 2. Security tab on the Account Settings page


7. Upon receiving a code, insert it into the following modal window and click "Verify"


Figure 3. The final step of enabling the MFA feature

Set up is complete. The user will be presented with a set of recovery codes they may use in case they lose access to their device. The user may print or download this set. Each code in the set may only be used once.

Updating MFA

1, in Account Settings, click "Sign in & Security".
2. Click "change phone number" (see the image below)
3. You can enter your current phone number, and then your new phone number to receive an authentication code.
4. After entering an authentication code sent to your new device, your phone number is updated.



Removing MFA
You can click a trash icon on the right and remove MFA.
In case you do not have access to Ci due to phone number change, please contact Support.

Accessing Ci using MFA

Upon enabling MFA, when a user tries to log in to Ci after they insert their email and password and click "Login", they will be asked to provide an authentication code, which will be automatically sent to the phone number the user had specified during the setup step.


Figure 5. The second step of Two-factor authorization


The verification code is valid for 5 minutes. If it expires, the user will have to click the "Resend" button.


For any additional questions, please reach out to the Ci Customer Success Team by submitting a request here in the Help Center. 


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