How do I cancel my subscription (Team Plan)?

To cancel the subscription for a Team Workspace, follow the guidance below:

— Remove any content from the Team Workspace.

— Remove any users from the Team Workspace.

— If there are trashed files, purge them from Trash Bin to permanently remove them.

— While logged in, hover over the team workspace and select the Cog icon to manage the space...:


Figure 1: Getting into Manage Space Settings 

... Or click the Ci logo in the top-left corner to open the navigation bar, hover over the team workspace and select the Cog icon to manage the space from this view:


Figure 2: Getting into Manage Space Settings (nav bar)

— On the resulting page, under Personal Network, click on Team Workspaces. You will now see a list of your team workspaces:


Figure 3: List of team workspaces


— Click on the Team Workspace you are interested in canceling. You'll see a button to Cancel Plan:



— Follow remaining instructions to cancel the subscription (please be aware, that canceling will purge all folders and files of this Workspace permanently as well as close all associated File Requests, WorkSessions and MediaBoxes).


For any additional questions, please reach out to the Ci Customer Success Team by submitting a request here in the Help Center. 

Have more questions? Submit a request