How do I cancel my subscription (Team Plan)?

To cancel the subscription for a Team Workspace, follow the guidance below:

— Remove any content from the Team Workspace.

— Remove any users from the Team Workspace.

— If there are trashed files, purge them from Trash Bin to permanently remove them.

— While logged in, go to where your name is displayed in the top right navigation, select the drop-down and click on Account Settings:

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Figure 1: Getting into Account Settings 

— On the resulting page, under Personal Network, click on Team Workspaces. You will now get a list of your team workspaces:

Figure 2: List of team workspaces

 

— Click on the Team Workspace you are interested in canceling. You'll see a button to Cancel Plan:

 

— Follow remaining instructions to cancel the subscription (please be aware, that canceling will purge all folders and files of this Workspace permanently as well as close all associated File Requests, WorkSessions and MediaBoxes).

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