How do I cancel my subscription (Individual Plan)?

You can downgrade your individual plan to a free one and can certainly choose to not use it anymore.

To downgrade an individual plan, follow these steps:

— Remove any content from your Workspace and Trash Bin.

— While logged in, click on your profile image that is displayed in the bottom-left navigation and select Account Settings

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Figure 1: Getting to Account Settings

— On the Account Settings page, under Personal Network, click on My Personal Workspace:

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Figure 2: Managing your plan 

— Click on the Manage Plan button, then select Small plan to downgrade to:

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Figure 3: Managing your plan  

Confirm your action by click on Downgrade button. After this point, your Credit Card will not be charged.

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Figure 4: Confirm the downgrade.

 

For any additional questions, please reach out to the Ci Customer Success Team by submitting a request here in the Help Center. 

Have more questions? Submit a request